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Plantronics Voyager Edge Support Question

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Question posted by farrahsj on November 1st, 2016

Platronics Voyager Edge Charger Case Not Charging The Headset.

Platronics Voyager Edge charger case not charging the headset.the charger case shows its fully charged all the time.

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Related Plantronics Voyager Edge Manual Pages

Voyager Edge User Guide - Page 2

Contents What's in the box 3 Headset overview 4 Charge case overview 5 Pair 6 Bluetooth pairing 6 NFC pairing 6 Pair Another Phone 6 Select language 7 Charge 8 Use the charge case 9 Fit 10 Adjust the fit 10 The Basics 11 Make/Take/End Calls 11 Mute 12 Adjust the volume 12 Use Smart Sensors 12 Play ...

Voyager Edge User Guide - Page 3

What's in the box Headset with medium eartip Car charger* Combo cable charger* Earloop Small and large eartip NOTE *Charger style may vary by product. 3

Voyager Edge User Guide - Page 4

Headset overview Call button Volume button Charge port Mute button Voice button Play/Pause button Power button Headset LED (indicator light) 4

Voyager Edge User Guide - Page 5

Charge case LEDs; Charge case overview IMPORTANT Fully charge the charge case prior to use. indicates case/headset battery status Headset: Swipe charge case for headset battery status Charge case: Swipe charge case for headset battery status Micro USB charge port 5

Voyager Edge User Guide - Page 6

... the Call button until NFC pairing completes. Phone NFC tag locations vary. Pair NOTE If your headset, power it on. You hear "welcome" in all the supported languages and then "pairing" ... enter four zeros (0000) for the passcode or accept the connection. Pair Another Phone After pairing your headset to your phone, you hear "pairing" 3 Activate Bluetooth on your phone and set it to NFC ...

Voyager Edge User Guide - Page 7

buttons together until you can change the headset language. 1 Wearing your headset, power it on. 2 Press and hold the Volume up + and down - Select language Once your headset is paired and connected to select the headset language. 7 The language selection directions repeat in every supported language. 3 Follow the voice-guided prompts to your phone, you hear "welcome."

Voyager Edge User Guide - Page 8

... Voice button and say "check battery." Headset LED behavior while charging with micro USB cable Off Charging complete Battery high Battery medium Battery low Battery critical 8 TIP To reset the accuracy of the talk time prompt, deplete the headset battery then charge fully. The indicator light turns off once charging is complete. Charge It takes 90 minutes to fully charge the headset.

Voyager Edge User Guide - Page 9

... the charge case A fully charged case can supply an additional 11 hours of headset talk time. The LEDs indicate the battery status. Battery status LEDs for charge case and headset Battery high Battery medium Battery low Battery critical; Recharge case/headset 9 IMPORTANT Fully charge the charge case prior to use. Check the charge case or headset battery status by swiping either the case...

Voyager Edge User Guide - Page 10

Fit Adjust the fit The loop of the gel eartip tucks into the back curve of your ear for a stable fit. 1 With the headset powered off, replace the eartip with one of the two alternate sizes if it feels loose or tight in you ear. 2 To adjust the ﬁt, rotate the eartip on the headset or add the optional clip-on earloop. 10

Voyager Edge User Guide - Page 11

The Basics Make/Take/End Calls Answer a call Choose: • Put on the headset to end current call button wait for phone prompt. Voice dial (phone feature) If your smartphone has a voice-enabled assistant, press the call . for 2 seconds ...

Voyager Edge User Guide - Page 12

... expected. To reset the sensors, charge your headset and place on a flat non-metallic surface for Caller Announce and other voice prompts. While not on your headset will hear the name of -the...; if your phone supports Phone Book Access Profile (PBAP) • if you can automatically perform time-saving functions. Putting on a call or streaming audio you can toggle the Volume button to your ...

Voyager Edge User Guide - Page 14

...plantronics.com/myheadset) NOTE * To install a new language that is not listed on your headset or in the HUB settings, download and install the MyHeadset updater tool (visit plantronics.com... tells you the full list of voice alerts three different ways. • Select a new headset language using your headset (see Select language)* • Download and install the HUB app on your phone (visit ...

Voyager Edge User Guide - Page 15

...not answer the second call automatically answers. Disable the answer/ignore voice commands 1 Power on the headset. 2 Press and hold the Voice button until you pair a second phone and answer calls ... plantronics.com/myheadset. To answer a second call from either phone. The following headset settings can change language and regional settings and configure other phone, you choose to...

Voyager Edge Product Sheet - Page 1

...other Plantronics products, please visit our website at your ear. Plantronics® Voyager Edge Product Sheet Carbon Black AVAILABLE IN OTHER COLORS Slate Grey Glacial White SWEAT ... time without using case Standby time Up to 16 hours talk time using fully-charged case and headset; For Android™ devices, use by device For more hours of talk time, plus it shows the charge status...

Voyager Edge Document of Conformity - Page 1

... contained in accordance with EN 17050-1:2010 We, Plantronics B.V. declare under our sole responsibility that the products: Manufactured by: Address of Manufacturer Product Name: Bluetoote Headset, PITE14 Plantronics BV Southpoint, Building C Scorpius 140 2132 LR Hoofddorp The Netherlands This Products have been designed and manufactured in Plantronics CE Marking Verification Report...