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Plantronics Voyager Edge Support Question

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Question posted by frankyho on May 26th, 2015

How Can I Reset My Edge?

i canâA533;A533;t talk thought the edge,but i can record my voice msg?why?

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Answer #1: Posted by TommyKervz on May 30th, 2015 6:22 AM

This answer was accepted by the poster of the original question.

TommyKervz

Member since:
January 10th, 2013

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Sound like firmware problem you're experiencing. Click here for firmware update instructions on your Voyager Edge.

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Plantronics Voyager Edge Manual Pages

Voyager Edge User Guide - Page 2

Contents What's in the box 3 Headset overview 4 Charge case overview 5 Pair 6 Bluetooth pairing 6 NFC pairing 6 Pair Another Phone 6 Select language 7 Charge 8 Use the charge case 9 Fit ... 11 Mute 12 Adjust the volume 12 Use Smart Sensors 12 Play or pause streaming audio 13 More Features 14 Voice alerts 14 Voice commands 14 Use two phones 15 Change headset settings 15 Update headset firmware 15 2

Voyager Edge User Guide - Page 3

What's in the box Headset with medium eartip Car charger* Combo cable charger* Earloop Small and large eartip NOTE *Charger style may vary by product. 3

Voyager Edge User Guide - Page 4

Headset overview Call button Volume button Charge port Mute button Voice button Play/Pause button Power button Headset LED (indicator light) 4

Voyager Edge User Guide - Page 5

Charge case LEDs; indicates case/headset battery status Headset: Swipe charge case for headset battery status Charge case: Swipe charge case for headset battery status Micro USB charge port 5 Charge case overview IMPORTANT Fully charge the charge case prior to use.

Voyager Edge User Guide - Page 6

..." in all the supported languages and then "pairing" in the default language. NOTE The headset's NFC tag is unlocked. 2 Tap and hold the Call button until NFC pairing completes...Menus may want to pair another phone. 1 Power on your headset. 2 Choose: • Tap the Voice button and say "Pair mode" • Press and hold the headset to search for new devices. 4 Select "PLT_Edge." Pair ...

Voyager Edge User Guide - Page 7

buttons together until you can change the headset language. 1 Wearing your headset, power it on. 2 Press and hold the Volume up + and down - Select language Once your headset is paired and connected to select the headset language. 7 The language selection directions repeat in every supported language. 3 Follow the voice-guided prompts to your phone, you hear "welcome."

Voyager Edge User Guide - Page 8

... high Battery medium Battery low Battery critical 8 TIP To check the headset battery status, tap the Call button while wearing your headset or tap the Voice button and say "check battery." TIP To reset the accuracy of the talk time prompt, deplete the headset battery then charge fully. The indicator light turns off once charging is...

Voyager Edge User Guide - Page 9

... status LEDs for charge case and headset Battery high Battery medium Battery low Battery critical; Recharge case/headset 9 Use the charge case A fully charged case can supply an additional 11 hours of headset talk time. Check the charge case or headset battery status by swiping either the case or headset icons. The LEDs indicate the battery...

Voyager Edge User Guide - Page 10

Fit Adjust the fit The loop of the gel eartip tucks into the back curve of your ear for a stable fit. 1 With the headset powered off, replace the eartip with one of the two alternate sizes if it feels loose or tight in you ear. 2 To adjust the ﬁt, rotate the eartip on the headset or add the optional clip-on earloop. 10

Voyager Edge User Guide - Page 11

... (phone feature) If your smartphone has a voice-enabled assistant, press the call button wait for 2 seconds and 11 The Basics Make/Take/End Calls Answer a call Choose: • Put on the headset to end current call. to end current call, then tap the Call button again to answer new End a call Tap...

Voyager Edge User Guide - Page 12

... phone screen. Putting on a call or streaming audio you granted access to your contacts during a call to your headset and place on a flat non-metallic surface for Caller Announce and other voice prompts. To reset the sensors, charge your phone • Pause streaming audio • Lock the Call button to avoid accidental calls...

Voyager Edge User Guide - Page 13

NOTE Sensors cannot be disabled while streaming audio. A 2-second press of the Voice button will either pause or resume playback of streaming audio. 13 Repeat to reactivate; the LED flashes purple then blue. Play or pause streaming audio Disable sensors To disable the sensors, hold both the Voice and Call buttons for more than 6 seconds until the LED flashes purple then red.

Voyager Edge User Guide - Page 14

... and US), Danish, French, German, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish and Swedish. You can change the language of voice alerts three different ways. • Select a new headset language using your headset (see Select language)* • Download and install the HUB app on your phone (visit plantronics.com/apps)* • Download and...

Voyager Edge User Guide - Page 15

... will go to install firmware updates, download and install the MyHeadset updater tool (visit plantronics.com/myheadset). Disable the answer/ignore voice commands 1 Power on the headset. 2 Press and hold the Voice button until you pair a second phone and answer calls from the other features. 15 To answer a second call from either phone...

Voyager Edge Product Sheet - Page 1

...talk time without using fully-charged case and headset; is dependent upon battery and may vary by Plantronics, Inc. registered in your ear, signature Plantronics audio technology eliminates disruptive background noise, responsive features keep you moving, and the portable charging case keeps Voyager Edge...plantronics.com/apps Smart. VOICE COMMANDS AND SENSORS Just say "Answer" to take...

Voyager Edge Document of Conformity - Page 1

... Plantronics CE Marking Verification Report CEMVR No. 447-01. declare under our sole responsibility that the products: Manufactured by: Address of Manufacturer Product Name: Bluetoote Headset, PITE14 Plantronics BV Southpoint, Building C Scorpius 140 2132 LR Hoofddorp The Netherlands This Products have been designed and manufactured in accordance with Directive 2011/65...