Oki B401dn Support Question
Oki B401dn Support Question
Find answers below for this question about Oki B401dn.Need a Oki B401dn manual? We have 2 online manuals for this item!
Question posted by jackyhardy on October 29th, 2013
How Do I Free A Paper Jam?
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Current Answers
Answer #1: Posted by support38611 on November 1st, 2013 3:58 AM
support38611
Member since:
March 23rd, 2012 Points: 203,070
Member since:
March 23rd, 2012 Points: 203,070
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
Power the printer off, open the top cover, remove the toner and drum unit. Keep the toner locked in the drum unit. There is no need to unlock anything, Remove any paper that is jammed.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Power the printer off, open the top cover, remove the toner and drum unit. Keep the toner locked in the drum unit. There is no need to unlock anything, Remove any paper that is jammed.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]
Related Oki B401dn Manual Pages
User Guide - Page 4
... envelope types 31 Transparencies and adhesive labels 31 Postcards 32 Installing paper 32 Paper Tray 32 Multi purpose tray and manual feed tray 34 Paper feed, size and media setting 35 B401dn, B411d, B411dn 35 B431d, B431dn 36
Interfaces 38
Printer drivers 39 Windows operating systems 39 Installed options 39 Macintosh operating systems 39 Installed...
User Guide - Page 5
...46 Printer settings in Macintosh 49
2-sided printing 50 Auto duplex printing 50 Manual duplex printing using the paper tray (Windows only 50 Manual duplex printing using the Manual Feed Tray (B401dn, ......the paper feed rollers 65 ...the LED head 67
Troubleshooting 68 Status and error messages 68 Paper jams 68 Input jam 69 Feed jam or exit jam 69 Print quality problems 74 Paper feed ...
User Guide - Page 9
.... The important components are described in the next chapter, the B401dn, B411d, B411dn, B431d, B431dn printers look similar from the Operator panels, which are identified in open...representations below. Operator panel 2. Top cover release button 5. ON/OFF switch 9. Top cover
Printer components > 9 Multi Purpose Tray extension 7. Fuser unit 11. Toner cartridge 12. Output Stacker...
User Guide - Page 10
Rear Face Up Tray extension 22. USB interface connection 20. Power cable connection 17. Memory panel (to upgrade your printer's memory RAM DIMM) 16. LAN interface connection (only for B401dn, B411dn, B431dn) 19. Paper Tray extension 21. Rear Face Up Tray
Printer components > 10 Cooling fan 15. Parallel interface connection 18. 22 21 20
14
19
15
18
17 16
14.
User Guide - Page 17
... NORMAL ON
2 4 1 5
Operator panels > 17 System configuration menu
This menu adjusts general printer settings to suit the way you prefer to work.
ITEM
POW SAVE TIME AUTO POWER OFF TIME... PERSONALITY CLRABLE WARNING AUTO CONTINUE MANUAL TIMEOUT TIMEOUT INJOB TIMEOUT LOCAL TIMEOUT NET B401dn, B411dn only LOW TONER JAM RECOVERY ERROR REPORT
DEFAULT
1 MIN 6 HOURS AUTO EMULATION ONLINE ON 60 SEC...
User Guide - Page 31
... the following guidelines when selecting transparencies and adhesive labels for use in your paper supplier. > Use paper and envelopes that are designed for use in your printer, which input tray and which ejection method to Manual Feed Tray is for the B401dn, B411d, B411dn models and the Multi Purpose Tray is for Over Head...
User Guide - Page 32
... postcards. > Use postcards designed for use in laser type printers > Do not use postcards used first to help prevent paper jams. 1. Remove the paper tray from the tray first then add the new paper stock followed by the paper you removed. POSTCARDS
The manufacturer of this printer recommends the following guidelines when selecting postcards for use in...
User Guide - Page 33
... on page 80. The Output Stacker on top, facing down printing, make sure the Rear stacker is closed , the driver setting of paper jams. See "Paper and tray information" on your printer model. Replace the tray in the print process. Automatic feed sequence
With no optional feed trays installed, the Autotray function in conjunction...
User Guide - Page 34
... FEED TRAY
1.
B401dn/B411: Load single sheet at a time into the Manual Feed Tray.
6
B431
B401/B411
> For single-sided printing on headed paper load the paper with the preprinted side down and top edge away from the printer. B431: Pull down the Manual Feed Tray (1), and adjust the paper guides (2) to avoid paper jam. Paper recommendations > 34...
User Guide - Page 35
... straight path through the machine, avoiding paper jams and damage to match the media as follows: 1.
Expand the Media Menu to save the new settings. B431: If required, set the media size and orientation in the Configuration Tool, then issue the print command. However, the
printer driver settings will cause the image not...
User Guide - Page 41
... be Tray 1 (the standard paper tray), Manual Feed Tray (B401dn, B411d, B411dn), Tray 2 (if you have changed some printing preferences before and saved them as the size of paper you need them individually each time you will feed into the printer.
2. Under 2-sided Printing, you must pass the paper through the printer twice. For more than...
User Guide - Page 42
...file sizes may be smaller and so transmission over a network, for the printer to either portrait (tall) or landscape (wide). You can select Toner ... photographs.
> The High Quality setting prints at 1200 x 600dpi for B401dn, B411d, B411dn and 1200 x 1200dpi for B431d, B431dn is the ...you would like to print on how to top up the paper tray during such a long print run. This is useful for B431d...
User Guide - Page 50
... and click the Properties button. 2. If you must pass paper through the printer twice. You can print on Legal 13.5 paper only from Tray1, optional Tray2 and
when using Auto Duplex ...B431dn) or Manual Feed Tray (B401dn, B411d, B411dn)) from 60 - 122g/m².
MANUAL DUPLEX PRINTING USING THE PAPER TRAY (WINDOWS ONLY)
NOTE Manual Duplex printing is enough paper in the process relate to handle...
User Guide - Page 65
... to dry the unit surface.
...THE PAPER FEED ROLLERS CAUTION! Clean the paper feed rollers if paper jams frequently occur. 1. Wipe the unit surface with a soft cloth moistened sparingly with water or neutral
detergent.
3. Switch the printer off . 2.
Use a clean, moist, lint-free cloth for cleaning. Remove the paper tray from the printer. Do not use benzine, thinners...
User Guide - Page 68
... reached the exit but failed to clear them quickly and simply.
Jams can take appropriate corrective action. The printer may experience a paper jam in good condition prior to clear the jam fully and restore normal operation. The LCD on the paper path through the printer. However, paper jams occasionally do not assume that having cleared an obvious sheet that...
User Guide - Page 69
... continue printing. After successful removal of the green drum inside the image drum unit. FEED JAM OR EXIT JAM
1. Press the cover release and open the printer's top cover. WARNING! CAUTION! Never touch the surface of any paper from the printer (1). 2.
Do not touch it. Never expose the image drum unit to light for all...
User Guide - Page 72
... in step 3
Troubleshooting > 72 Check for paper jam in duplex unit. > Remove the Image Drum as described in step 3, then, remove the Duplex unit (1) by raising the coloured handles (2) on each side, and then by holding the handles and gently lifting it out.
2
1 2
> Remove any paper and replace the duplex unit.
> Re-install...
User Guide - Page 73
....
14.
Troubleshooting > 73 > Raise the Paper Guard (1) and remove the paper. Open the Multi Purpose Tray (1) (Manual Feed Tray for B401dn, B411d and
B411dn). > Remove any paper that you find (2), and then close the tray.
1
2
13. The page lost through the jam will warm up and commence printing when ready. The printer will normally be reprinted.
User Guide - Page 75
... in the Manual Feed tray or Multi Purpose tray. The printer is too thick or too thin.
Load postcards, envelopes, label sheets or transparencies in tray. (Note arrow on paper package). Printing does not resume only by removing paper jam. Store paper in paper. Moisture in protective wrapping. Open and close the top cover. PROBLEM
Printing...
User Guide - Page 84
ting 35 Paper jams 68 Print order
face down printing 33 face up printing 33 Print quality problems........... 74 Print settings how to save 41 printer components 9 Printer default settings Windows defaults 46 Printing different media 53 Label types 31, 32 Paper & envelope types.... 31 Quality problems 74
Transparency types ..... 31, 32 Priority
print queue priority...
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