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Marantz SR6009 Support Question

Marantz SR6009 Support Question

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Question posted by hamlai on May 13th, 2023

No Sound Output From Marantz Sr6009

My marantz SR6009 has suddenly stopped working does not give any sound output including FM

Requests for more information

Request from hamlai on May 14th, 2023 4:27 AM
I have tried all these options and the menu on the tv screen also does not appear, none of the buttons in the front panel of the av receiver are responding except for dimmer. Even the FM radio does not work, it does not give any sound output. All my speaker connections are ok, I have also tried to reset to factory settings couple of times but nothing works. Unfortunately there are no service stations of marantz in India

Current Answers

Answer #1: Posted by HelpHero on May 14th, 2023 6:44 AM
This answer was accepted by the poster of the original question.
HelpHero

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I'm sorry to hear that none of the steps given to you by Victoria45 worked for you. Since you have already tried all the basic troubleshooting steps, and the AV receiver is still not responding, it is possible that there is a hardware issue with the device. As you mention that there are no service stations for Marantz in India, you might want to get in touch with Marantz's customer support team through their website or customer helpline and ask for advice on the best course of action. They may be able to provide additional troubleshooting steps or advise you on how to obtain service from a qualified technician. Alternatively, you may be able to find a qualified technician who can perform repairs on the device.



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Helphero
Answer #2: Posted by SonuKumar on May 14th, 2023 10:36 AM
SonuKumar

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May 9th, 2021

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  1. Check the connections: Make sure all the cables and connections to your receiver are secure and properly connected. Check all the inputs and outputs, and make sure there are no loose connections.
  2. Power cycle the receiver: Turn off the receiver and unplug it from the power outlet. Wait for a few minutes, then plug it back in and turn it on again. This may help to reset the receiver and resolve any issues.
  3. Reset the receiver: You can try resetting the receiver to its factory default settings. To do this, turn off the receiver and press and hold the "Source Select" and "Speaker A" buttons on the front panel until "Initialized" appears on the display.
  4. Check the FM antenna: Make sure the FM antenna is properly connected and positioned to receive a clear signal. You can try moving the antenna to a different location or position to see if that improves the FM reception.

If none of these troubleshooting steps work, it's possible that there may be a hardware issue with the receiver that needs to be repaired. In this case, I recommend contacting Marantz customer support or taking your receiver to a qualified technician for diagnosis and repair.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

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Answer #3: Posted by ipeyman on May 14th, 2023 11:33 AM
ipeyman

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April 20th, 2023

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If your Marantz SR6009 receiver is not producing any sound output, including from FM radio, you can try the following troubleshooting steps:
  1. Check speaker connections: Ensure that all the speaker cables are securely connected to the corresponding speaker terminals on the back of the receiver. Make sure there are no loose connections or wires touching each other.
  2. Speaker impedance: Verify that the speaker impedance matches the specifications recommended by the Marantz SR6009. Using speakers with an impedance lower than what the receiver supports can cause it to go into protection mode and result in no sound output.
  3. Check input sources: Ensure that the correct input source is selected on the receiver. Use the remote control or front panel of the receiver to cycle through the available input sources to confirm that the correct one is selected for the desired audio input.
  4. Volume level and mute: Check that the volume level is set appropriately and not turned down too low or muted. Adjust the volume using the remote control or front panel buttons of the receiver.
  5. Test other audio sources: Try connecting different audio sources to the receiver, such as a CD player or a different audio device, to determine if the issue is specific to the FM radio or affects all audio inputs. This can help identify whether the problem lies with the receiver or the FM radio signal.
  6. Factory reset: Perform a factory reset on the Marantz SR6009 by following the instructions in the user manual. This will restore the receiver to its default settings and may resolve any configuration issues that could be causing the sound problem.
  7. Firmware update: Check if there is a firmware update available for your Marantz receiver. Visit the Marantz website and look for firmware updates specific to the SR6009 model. Follow the provided instructions to update the receiver's firmware if necessary.

If none of these steps resolve the issue and your Marantz SR6009 still does not produce any sound output, it may require professional servicing or repairs. Contact Marantz customer support or consult an authorized service center for further assistance.

Answer #4: Posted by Victoria45 on May 14th, 2023 2:56 AM
Victoria45

Member since:
May 10th, 2023

Points: 1,190
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Please try the following troubleshooting steps:

1. Check the connections: Make sure all the cables, speaker wires, and other connections are properly plugged in and secure.

2. Restart the receiver: Turn off the power and unplug the receiver from the wall for at least 30 seconds. Then plug it back in and turn it on.

3. Reset the receiver: Resetting the receiver to its default settings may resolve any software-related issues. To do this, press and hold the "Source Select" and "Zone 2" buttons on the front panel for at least five seconds until "Initialized" appears on the display.

4. Check the speaker settings: Make sure the receiver is set to the correct speaker configuration for your setup. Check the "Speaker Configuration" and "Surround Parameter" settings in the menu.

5. Test the speakers: Try connecting a different set of speakers to the receiver or connecting the existing speakers to a different device to see if the problem lies with the speakers.

6. Contact customer support: If none of the above steps work, contact Marantz customer support for further assistance.

Related Marantz SR6009 Manual Pages

SR6009 Owner Manual In English - Page 1

Connections Playback Settings Tips Appendix AV Surround Receiver SR6009 Front panel You can print more than one page of a PDF onto a single sheet of paper. Display Rear panel 1 Remote Owner's Manual Index Contents .
SR6009 Owner Manual In English - Page 2

...remote control unit Features High quality sound High performance Easy operation Part ... connector and compatible with the ARC (Audio Return Channel) Connection 2 : TV equipped with an HDMI connector and incompatible with the ARC (Audio Return Channel) Connection 3 : TV... multi-channel output connector 52 13 Connecting an iPod or USB memory device to the USB port 53 14 Connecting an FM/AM antenna ...
SR6009 Owner Manual In English - Page 5

Contents Connections Playback Settings Tips Selecting a sound mode Selecting a sound mode Direct playback Pure Direct playback Auto surround playback HDMI ...Subwoofer Level Adjust 133 Surround Parameter 134 M-DAX 135 Audio Delay 136 Volume 136 Audyssey 138 Graphic EQ 138 Video 138 Picture Adjust 139 HDMI Setup 140 Output Settings 140 On Screen Display 140 TV Format 141 ...
SR6009 Owner Manual In English - Page 10

...speed current feedback amplifier circuit for video signals. High performance 0 4K 60Hz input/output supported 4K 60p 4:4:4 4K 60p 4:4:4 . By processing the video at the original... feedback amplifier also reproduces a natural sound space. 0 Audyssey DSX® (v p. 160) This unit is achieved for its preamplifier so that support high-definition audio formats can experience a more expanded...
SR6009 Owner Manual In English - Page 11

...'s an HDMI output for the MAIN ZONE, and a second HDMI output for any video source. 0 Equipped with HDMI ZONE2 output (v p. 141) The ZONE2 multi-room output includes an HDMI output that lets you... Settings Tips Appendix 0 HDMI connections enable connection to various digital AV devices (8 inputs, 2 outputs) /8 2 In Out This unit is equipped with another program playing in that room, with...
SR6009 Owner Manual In English - Page 17

... Q3 Q4 Playback Q5 Settings Tips Appendix L SETUP MIC jack This is used to connect the supplied Sound calibration microphone. (v p. 182) M USB port This is used to connect USB storages (such as... panel 17 Remote Index When the headphones are plugged into this jack, audio will no longer be output from the connected speakers or from the PRE OUT connectors. K Headphones jack (PHONES)...
SR6009 Owner Manual In English - Page 22

... Q5 Q6 Q7 H REMOTE CONTROL jacks Used to connect infrared receivers/transmitters in order to operate this unit and external devices from ...FM antennas and AM loop antennas. (v p. 55) M Analog audio connectors (AUDIO) Used to connect devices equipped with analog audio connectors. (v p. 48, 49) N 7.1-channel input connectors (7.1CH IN) Used to connect to a device that has multi-channel audio output...
SR6009 Owner Manual In English - Page 52

...) to "7.1CH IN". To play analog signals input from 7.1CH IN connectors, set "Assign Mode" (v p. 189) to enjoy music and video. Devices with multi-channel sound audio output connectors to "Main Only". Front panel Display Rear panel 52 Remote Index
SR6009 Owner Manual In English - Page 89

...SOUND MODE MOVIE MUSIC GAME PURE Settings Tips Appendix 0 Internet Radio refers to Internet Radio ONLINE MUSIC CH/PAGE df uio p ENTER BACK 1/3 ZONE SELECT MAIN ZONE 2 POWER SLEEP CBL /SAT DVD Blu-ray GAME AUX1 TV AUDIO...the world can be received. 0 The Internet radio station list on this unit the database service provided by vTuner radio station. 0 The audio format types and ...
SR6009 Owner Manual In English - Page 94

... for "Media programs on this PC and remote connections...". 5 Follow the screen instructions to end the setting. 3 Click the "Share my media" check box, select "Marantz SR6009", and then click "Allow". 4 As you did in step 3, select the icon of the device (other devices (PCs and mobile devices) used as a media controller...
SR6009 Owner Manual In English - Page 103

... iTunes menu. 2 Select "Devices" in the iTunes setting window. 3 Check "Allow iTunes audio control from remote speakers", and then click "OK". Perform iTunes playback operations with the remote ...multiple speakers (devices) It is output at the iPhone, iPod touch, iPad or iTunes volume setting level. NOTE In playback using the AirPlay function, the sound is possible to play iTunes songs...
SR6009 Owner Manual In English - Page 129

Settings Tips Appendix Front panel Display Rear panel 129 Remote Index w A Shows a decoder to be used , and that front height channel sound is displayed. B Shows a decoder that creates sound output. 0 "+ PLgz" indicates that the PLgz decoder is being used . 0 In the case of the Dolby Digital Plus decoder, "Y" is being created. Contents Connections o Views...
SR6009 Owner Manual In English - Page 137

....100.19". Contents Connections Playback Settings Tips Appendix 4 Enter the IP address of the following web browsers. Setup Menu Audio Video Inputs Speakers Network General MAIN ZONE CBL/SAT ZONE2 CBL/SAT SR6009 SR6009 Save Load .. 0 You can use the "Save" and "Load" functions to store or recall various function settings using one...
SR6009 Owner Manual In English - Page 185

... frequency response in the dynamism and clarity of the sound when, for example, the volume suddenly increases for Audyssey Dynamic EQ® and Audyssey Dynamic Volume®. Optimal volume control is performed automatically without any loss in consideration of the audio characteristics of the audio input to the optimal level while constantly monitoring the...
SR6009 Owner Manual In English - Page 198

... to from "SET UP NEW AIRPLAY SPEAKER..." o Scan Networks Select the network you wish to connect to the wireless LAN (Wi-Fi) router and select "Marantz SR6009" from the list of your iOS device in the following ways. n When using a USB cable. 3. Select "Connect" on the TV screen. 2. Tap "Allow" when the...
SR6009 Owner Manual In English - Page 199

... Index Select the connection method to connect. Select "PIN" on the router. 3. The wireless LAN (Wi-Fi) settings of the PC or tablet used to "Marantz SR6009" when the message "Connect your router. Use the browser to Wi-Fi network called "Marantz SR6009"" appears in the URL. 4. n When connecting using the push button method 1.
SR6009 Owner Manual In English - Page 202

... Appendix Friendly Name The Friendly Name is the name of this unit displayed on first use is not connected. OK Error: The LAN cable is "Marantz SR6009". Check the connection. communicate with the router.
SR6009 Quick Start Guide In English - Page 11

... following URL into your web browser: manuals.marantz.com/SR6009/EU/EN/ nnPrintable Version Access the print version of the receiver and its features. Owner's Manual Please reference to the Owner's Manual for more details about the setup and operation of the owner's manual from the included CD-ROM or select the "PDF Download...
SR6009 Specification Sheet - Page 1

... User Interface overlaid on the picture. Product information SR6009 AV RECEIVER WITH WI-FI & BLUETOOTH® 4KK HD VIDEO PC AUDIO STREAMING pandora® Just as you would expect from any Marantz AV receiver, the new SR6009 pays extra special attention to audio quality, and includes decoders for standard audio as well as for Dolby TrueHD and DTS-HD...
SR6009 Specification Sheet - Page 2

... Terminal RS232 control IR Flasher In DC Trigger output Marantz remote bus Network: (IP-control / update) Front Inputs: HDMI / USB USB Audio / Made for iPod / Made for iPhone ... Marantz is under license. SR6009 AV RECEIVER WITH WI-FI & BLUETOOTH Design and specifications are subject to Noise Ratio GENERAL System Remote Control Power Consumption in W Power Consumption No-Sound (...

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