New Magic Jack Not Working Beyond Trying To Download Software

Hi, Just bought a new magic jack and finally got around to trying to use it. When I plugged it in, it says it's downloading and not to unplug, but that's as far as it gets. Help! Thanks, Teresa

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Answer #1: Posted by Odin on January 15th, 2012 6:06 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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