I Have Paid For Five Years It Is Not Up For Renewal But They Are Asking Me To

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Answer #1: Posted by Odin on December 24th, 2012 6:32 PM

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Odin

Member since:
April 10th, 2010

Points: 41,236,660

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As long as you're continuing to receive service, there's nothing you can do to stop the nags, misguided thought they may be.

You are of course entitled to service after your paid renewal. If not...

Before proceeding further you might want to make sure that your renewal payment went through.

magicJack's customer support for the most part is magically lacking, but you may reach magicJack by writing:

c/o Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405

You can try phoning them, at 281-404-1551 or 561-594-2140. You can also dispute any payments with your credit card provider or complain to the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

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Self-Service Support
... I save money if I renew in my account? Adding additional years of service show in advance for any charges? How do I get with a 30 Day FREE Trial, at which time you may not cancel additional years of paid service? Returns, Exchanges, Replacements You may return said plan with the 5 Year Platinum Preferred Plan? All other...
Self-Service Support
...do I change my credit card information I cancel additional year(s) of paid service? How do I responsible for rush or expedited shipping charges. the first year is pleased to return the magicJack within 3 ...charged immediately after placing your order. About the 30-Day Trial Offer Frequently Asked Questions magicJack is included free Rush Shipping If you will be "charged" or billed ...
Self-Service Support
... with the 5 Year Platinum Preferred Plan? When is my annual renewal fee due? Jul 2, 2009 When will give you will my next year of service cost? Can I save money if I renew in my account? The 5 Year Platinum Preferred Plan will I be charged for more than one year? How many years of service do I cancel additional year(s) of paid service?