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Lexmark Platinum Pro905 Support Question

Lexmark Platinum Pro905 Support Question

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Question posted by nana1002 on July 21st, 2014

Lexmark Is Stealing Money From Its Customers I Bought A Lexmark Platinum Pro 9

LEXMARK IS STEALING MONEY FROM ITS CUSTOMERS I bought a lexmark platinum pro 905, very expensive printer, which claims to be the cheapest in their cartridges, but the reality is that through its firmware the "dishonest company" does the following to fool people: Requires installing 3 color cartridges which, cost 10 times more expensive than the fourth alleged economic black cartridge The software that is installed with the printer has an option to print only in black color, but here is just where this company is stealing from their clients and deceived because even with this option selected, the color cartridges will be empty anyway even if you do not use them one time. The latter would be no problem if the cartridges are empty and the printer let you continue printing in black color, but the reality is that, does not let you print either in black or color, or anything. WITH FULL BLACK CARTRIDGE, CAN NOT PRINT ANYTHING UNTIL YOU BUY ALL 3 COLOR CARTRIDGES. This is done through firmware. Calling service, they say that all of this is normal and that you must buy the color cartridges to print only in black. When i asked them why the color cartridges are empty if they ware not used, they respond that these are spent by the printer head cleaning done regularly, which is illogical if not in use. You may wonder why I say that this company steals from its customers? The answer is simple. Any company can put usurious policies like this one, and potencial client will know if they buy their products or not, only if this company warns of this practice on paper or box. The issue in this particular case is that neither the product box, or in physical or digital manuals is this clarification, so from my point of view and also from the point of view of anyone who has a minimum of reasoning, this is cheat and STEAL. The biggest problem is that these companies are protected because it is employing many people and governments often leave them to do this kind of thing. For my part, as I can not change the world, and I can not ask a THIEF of this size do not steal, then fill up with the part that I can, which I list below: 1-will post on all Internet sites possible this same comment, with the aim that this prevented people against such practices. 2-Every time someone asks me if a Lexmark printer is good, sure i will give you more than 10 minutes to explain why they are the worst printers and will explain why the company steals just as a hungry person would do, but being rich, which gives a much darker hue, and more even if you do institutionally like organized crime 3-I invite to all people that reads this review to do the following test if they will go to buy a printer from this manufacturer: Call service and Tell them you have the printer I mention and tell them you had the same problems and ask a solution, when you hear the answer, you'll know if you should buy this brand of printers or not. 4-The most important of all I ask you (if you can and if you care about ending these business ilegal practices), to make public, like me, this demand in order that companies act ethically. You will wonder if you win something with this? The answer is that at this time, NO, but in the future YES. (Please if you are unsure if you are doing the correct thing when you make this public, please, do the test point 3 in order to convince yourself, and after that if you're not yet convinced, forget my comment and be happy) (IF THE COMPANY LEXMARK THOUGHT THAT THIS WAS THE PATH TO DO MORE CUSTOMERS, THEY ARE CRAZY, BECAUSE STEALING, IS NOT THE WAY)

Current Answers

Answer #1: Posted by Odin on August 7th, 2014 10:16 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,690
1,100
points
Your making your complaint here is of virtually no use, since only volunteer answerers will read your question (and, practically speaking, one volunteer only, since others will tend to pass up the question once answered).

A better course is to write Review Owl, our review affiliate. Companies like Lexmark often read these reviews. Other good outlets for your review are listed in this article.

You can reach Lexmark corporate directly using this contact information:

Lexmark International, Inc.
740 W. New Circle Road
Lexington, KY 40550
United States
Phone: 859-232-2000
Fax: 859-232-2403

Finally, you can complain to Kentucky's Consumer Protection Division at 502-696-5389.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Lexmark Platinum Pro905 Manual Pages

Network Guide - Page 3

...; WPA/WPA2 passphrase-Required for WPA and WPA2 security. If your wireless network is secure, you may need to set up the printer on our Web site at www.lexmark.com/publications/. Use the space provided below to your wireless network and troubleshoot basic networking problems. For additional networking information or other...
Network Guide - Page 17

...state or imply that only that the manufacturer intends to you can contact Lexmark by the manufacturer, are the property of express or implied warranties in the products or... product, program, or service is not intended to the Internet, you . For Lexmark technical support, visit support.lexmark.com. Notices Edition notice April 2009 The following paragraph does not apply to the ...
Fax Guide - Page 4

...scroll through the menus, use the arrow buttons on our Web site at www.lexmark.com/publications/. Navigating menus using the printer control panel Touch-screen models • To perform a new task, always start...on the display. • To open menus Getting started Finding more information about the printer The Fax Getting Started Guide helps you set up a fax connection, perform basic faxing ...
User's Guide - Page 9

...About your product to view the appropriate support site. Creating and customizing printer solutions, depending on your SmartSolutions User's Guide and Help printer model Go to view context-sensitive information. http://support.lexmark.com Note: Select your region, and then select your printer 9 to http://smartsolutions.lexmark.com. Notes: • The Help installs automatically with the...
User's Guide - Page 23

... during printer installation Software resident in the Macintosh OS Use the To Print dialog Adjust the print settings and schedule print jobs. Use the Lexmark All-In-One Center (referred to as All-In-One Center) Lexmark AIO Setup Utility (referred to as AIO Setup Utility) To • Scan photos and documents. • Customize...
User's Guide - Page 24

... Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer and download the driver. 5 Install additional or optional software. Using the printer software 24 Use the To Lexmark Network Card Reader (referred to as Printer Utility) • Get help with cartridge installation. • Print a test page. • Print...
User's Guide - Page 129

... the solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to check the SmartSolutions Web site for an updated list. Learn more about SmartSolutions and how you can purchase cartridges, with an option to print document files on your printer screen saver. Photo Viewer* Photobucket Viewer...
User's Guide - Page 130

... your chosen settings, selects your lawyer as your lawyer using pre-defined settings. * You can start creating or customizing solutions. For Macintosh users From the Finder desktop, double-click the printer program folder. b Type smartsolutions.lexmark.com in the address bar, and then press Enter. 2 From the SmartSolutions Web site, log in or...
User's Guide - Page 136

.... • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use... site at http://support.lexmark.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on an error ...
User's Guide - Page 182

...or supplements to the original Software Program provided by Lexmark unless Lexmark provides other claim whatsoever related to the subject matter of this ...CLAIM BY YOU BASED ON A THIRD-PARTY CLAIM, EXCEPT TO THE EXTENT THIS EXCLUSION OF DAMAGES IS DETERMINED LEGALLY INVALID. If you have such statutory rights, you may reject or terminate this Agreement or your money will notify Lexmark...
User's Guide - Page 185

... as a major nationwide problem. If you have questions about what will notify the customer as soon as one that could affect the operation of the Canadian telephone network This... to the requirement that the customer install an appropriate AC surge arrestor in order for any other electrical surges. For repair and warranty information, contact Lexmark International, Inc. If you...
User's Guide - Page 196

... 159 printer does not print wirelessly 164 printer does not respond 140 printer memory fax 100 printer printing blank pages 140 printer problems, basic solutions 136 printer software installing 26 uninstalling 25 printer solutions 129 printer, setting as default 54 printhead aligning 132 printhead access location 10 printhead error 137 printhead nozzles cleaning 133 printing collate 38 custom-size...
Quick Reference - Page 2

... used only once. Go to any subsequent user of this license/agreement to www.lexmark.com/recycle. printer except as the only cartridge alternative to a properly grounded electrical outlet that you 're sending single-color tanks, we encourage our customers to participate in the postage-paid bags. Use only the telecommunications (RJ-11) cord...
Quick Reference - Page 5

... that will help you can also customize your online calendars, RSS feeds, and more. • Eco-Mode. Print high quality, long-lasting photos directly from Tray 2 for the following printer models: • Lexmark Pro905Lexmark Pro904 • Lexmark Pro903 Printer features Your printer comes with full features that display your printer with one-touch, computer-free black...
Quick Reference - Page 10

...printer. 2 Open the printer. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. For best results, use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. 2 Available only on the Lexmark Web site at www.lexmark...; Memory Stick PRO • Memory Stick Duo (with adapter) • Memory Stick PRO Duo (with ...
Quick Reference - Page 14

... X version 10.5 or earlier) (referred to as AIO Setup Utility) • Customize settings for scan jobs. Printer Settings (in Mac OS X version 10.6) or Lexmark AIO Setup Utility (in Mac OS X version 10.5 or earlier) Note: This application is automatically installed with cartridge installation. • Print a test page. • Print an alignment page. •...
Quick Reference - Page 21

... printing blank pages" on page 23 • "Printer is powered on the SmartSolutions Web site. Creating and customizing printer solutions Before you can create, customize, and download from the printer control panel. For more information, click HELP on . 1 Go to the SmartSolutions Web site at http://support.lexmark.com to find the following: • Knowledgebase articles...
SmartSolutions User's Guide - Page 4

... Reprint Tell Me More To Copy both sides of an ID card onto a single page. Custom solutions Solution Description Cartridge Finder View information on local stores where you can purchase cartridges, with options to print or e-mail cartridge and retailer information as well as Photobucket and Picasa, with options to print or send an...
SmartSolutions User's Guide - Page 9

... and send these customized solutions to your printer. 1 Launch the SmartSolutions Web site on , and at the home screen. For Macintosh users From the Finder desktop, double-click the printer program folder. 2 Click Visit Lexmark SmartSolutions. Create an account to use , you may bookmark the Web site or create a shortcut on the computer screen...
SmartSolutions User's Guide - Page 21

... on the network. Tips and troubleshooting 21 MAKE SURE YOUR PRINTER DHCP IS TURNED ON Your printer needs an IP address to connect to DHCP: > Network Setup > TCP/IP > DHCP 2 Touch On. MAKE SURE THE PRINTER FIRMWARE IS UPDATED Check the Lexmark Web site for critical firmware updates. 1 Go to be automatically assigned. If a wireless network...

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