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Lexmark Platinum Pro900 Support Question

Lexmark Platinum Pro900 Support Question

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Question posted by fatbobby3 on December 5th, 2011

Cover (lid) Broken

THE PIECE THAT HOLDS THE COVER/LID UP JUST BROKE THE OTHER DAY..NOW THE LID WILL NOT CLOSE DOWN TIGHT SO THE ADF WON'T WORK.  TWO PIECES JUST FLEW OUT WHEN I RAISED THE LID.  IS THIS AN ONGOING PROBLEM? IS THERE A CUSTOMER REPLACEABLE PART?

Current Answers

Answer #1: Posted by LexmarkListens on December 6th, 2011 7:28 AM
This answer was accepted by the poster of the original question.
LexmarkListens

Member since:
July 1st, 2011

Points: 1,410,540
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we are sorry to hear about the issue you have with your printer. We'd be glad to assist you.

Please send contact me on the address provided. Please put the link(http://www.helpowl.com/q/Lexmark/PlatinumPro900/Other/cover-lid-broken/117947) as the subject.

I look forward to hear from you.


Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
Answer #2: Posted by BusterDoogen on December 5th, 2011 1:05 PM
BusterDoogen

Member since:
October 30th, 2011

Points: 28,565,447
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points
Is this unit still in warranty, if so go here: By Phone

One call for both technical and customer service inquires:

Call 1-800-LEXMARK

1-800-(539-6275

Related Lexmark Platinum Pro900 Manual Pages

Fax Guide - Page 15

... to the telephone line 1 While the printer is working . Connect the printer to a telephone line through the telephone handset. Setting up the printer to the same wall jack, then connect the devices as shown. Make sure the telephone line and the wall jack are working or if the printer is properly connected to the telephone line...
Fax Guide - Page 18

...glass, close the top cover to start the fax job. Note: In order to see the fax options on the Print dialog, you send a fax: • Make sure that the printer is on and connected to a working if ... button models, press the Color/Black button. 4 Press to avoid dark edges on the ADF to the width of your printer. If the fax version of the recipient. 4 Click Fax. Sending faxes 18 The line...
SmartSolutions User's Guide - Page 28

...that the printer is working if you hear a dial tone. • Load an original document faceup into the ADF or facedown on the scanner glass. • When using the scanner glass, close the scanner lid to avoid...; Remove each connected to the Internet through an Ethernet or wireless connection. • Your printer is powered on the scanned image. When sending an e-mail or when creating an e-mail...
User's Guide - Page 1

Pro900 Series User's Guide November 2009 Machine type(s): 4444 Model(s): 301, 30E www.lexmark.com
User's Guide - Page 6

...area behind the duplex cover has protruding ribs as furniture and walls. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power... telephone network. Inspect the power cord regularly for signs of such problems. Remove the power cord from the printer before inspecting it. Safety information Connect the power cord to a properly...
User's Guide - Page 13

... return this cartridge to work with your printer and help extend the life of your product. Lexmark's warranty does not cover damage caused by non...-Lexmark ink or ink cartridges. Ordering and replacing supplies Ordering ink cartridges Page yields available at www.lexmark.com. Lexmark Pro900...
User's Guide - Page 58

... into the ADF. Note: The ADF is available only on the scanner glass. Copying 58 Place these items on the scanned image. • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings). Tips for copying • When using the scanner glass, close the scanner lid to...
User's Guide - Page 64

... a network computer. Tips for scanning • When using the scanner glass, close the scanner lid to avoid dark edges on the scanner glass. Place these items on the scanner glass. • Select the PDF file type if you purchased a printer without an ADF, then load original documents or photos on the scanned image. •...
User's Guide - Page 74

...into the ADF or facedown on the scanner glass. When sending an e-mail, you can attach only one file. Note: You can just select contacts ...printer without an ADF, then load original documents or photos on the scanner glass. If the printer cannot connect to the Internet, then contact your address book instead of the original document. • When using the scanner glass, close the scanner lid...
User's Guide - Page 92

... using the scanner glass, close the scanner lid to set a color or black-and-white fax, adjust the quality of the fax, set the size of the document, add a cover page, schedule the fax, or view pending faxes. Touch Accept every time you add a recipient. Sending faxes using the printer control panel 1 From the...
User's Guide - Page 96

... first wall jack is not working and properly connected to the Distinctive Ring Pattern Detection (DRPD) feature offered by telephone companies. Make sure the printer is connected properly to the telephone line 1 While the printer is connected to a telephone line through the telephone handset. Faxing 96 If you encounter problems sending and receiving faxes...
User's Guide - Page 123

... to avoid signal absorption. These sources of interference can I improve wireless signal strength? All objects absorb part of objects absorb enough to cause communications problems. Place your printer and access point so that the signal is approximately 100 feet (30 meters). For most objects. ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even...
User's Guide - Page 141

... through USB If the "Before you continue to have connected to print, then the computer and printer may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the wall outlet, and then...
User's Guide - Page 142

...The area behind the duplex cover has protruding ribs as part of the paper path. Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily ...printer. 2 Check the paper tray or lift the scanner unit to turn the printer back on page 144 Paper jam in the duplex unit Note: The parts inside the printer are sensitive. • "Paper jam in the ADF...
User's Guide - Page 144

Try one or more of paper into the printer. • Load paper with the print side facedown. (If you are possible solutions if paper or... Note: Be careful not to tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on your printer model. 4 From your paper or specialty media. 1 Open the ADF door, and then gently pull out the jammed paper. REMOVE EACH PAGE ...
User's Guide - Page 176

... rights reserved. therefore, this publication to products, programs, or services do not allow disclaimer of operation in certain transactions; Notices Product information Product name: Lexmark Pro900 Series Machine type: 4444 Model(s): 301, 30E Edition notice November 2009 The following paragraph does not apply to any country where such provisions are inconsistent...
Quick Reference - Page 10

...at www.lexmark.com. Note: The printhead moves to Lexmark for a single use only. Lexmark Pro900 Series models Item Return Program Regular cartridge2 Cartridge1 Black cartridge 100 100A High yield black cartridge 100XL,..., refilling, or recycling. 2 Available only on your printer. 2 Open the printer. After use, return this cartridge to the cartridge installation position. 10
Quick Reference - Page 17

...Sided. 5 Press to save the first page of the original document using the scanner glass, close the scanner lid to set a color or black-and-white copy. 6 Press . Canceling copy jobs To ...ADF. Place these items on selected printer models, supports letter- Use the scanner glass for multiple-page documents. Note: The ADF is available only on the scanner glass. If you purchased a printer...
Quick Reference - Page 18

... want to e-mail using the scanner glass, close the scanner lid to start scanning. Scanning directly to create. Use the scanner glass for the printer software associated with your flash drive or memory ...you selected in Mac OS X version 10.6. Scanning ADF Scanner glass Use the ADF for scanning • When using the ADF, adjust the ADF paper guide to the width of the scan applications ...
Quick Reference - Page 24

... the computer documentation. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. Printer is enabled. If USB Host Controller and USB Root Hub are having trouble setting up the printer. If this problem persists, then check our Web site for updates for any obvious damage. Note: Do not remove...

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