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Question posted by debeveson on November 20th, 2011

Lexmark E360dn Paper Jam

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Answer #1: Posted by TheWiz on November 20th, 2011 1:43 PM

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TheWiz

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October 13th, 2011

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Here is a guide for clearing jams in the E360DN:

http://www.lexmark.com/publications/pdfs/2007/e36x/E360_clearing_jams.pdf

Answer #2: Posted by LexmarkListens on November 23rd, 2011 10:27 AM

LexmarkListens

Member since:
July 1st, 2011

Points: 1,410,540

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We are sorry to about your problems with paper feed.

For us to be able to determine which part failed or needs replacement, we need to get the error code of the printer.

Also, make sure to set the paper settings correctly, in sync with the application you’re using (e.g. Microsoft Word).

Please send the details via email on the address provided below, we would be more than willing to personally assist you.

Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435

Related Lexmark E360DN Manual Pages

Clearing Jams Guide - Page 1

... door Lexmark™ E360 Clearing Jams Guide Clearing jams Avoiding jams The following illustration and table indicate these locations. The path varies depending on the input source (tray or feeder) and depending on page 2 for a list of jammed sheets. The three-digit jam prefix numbers are given in the printer control panel menu. • Make sure all paper...

Clearing Jams Guide - Page 2

... open the rear door. Try one or more of the printer, and remove any jammed sheets. 3 If you see it here. Remove the jam from the printer. 2 Remove the jam if you do not see it , open the front door... then remove the photoconductor kit. Open the multipurpose feeder door. 200 paper jam 1 Remove the tray from the standard exit bin. Open the front door, and then open the rear door...

Clearing Jams Guide - Page 3

... from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 202 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. 201 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the...

Clearing Jams Guide - Page 4

... the front door. 6 Press . 233 paper jam 1 Remove the tray from the printer. 3 Pull the jammed sheets from this does not clear the jam, complete the steps in "231 paper jam" on page 4. 234 paper jam A single jam or multiple jams are in : • "231 paper jam" on page 4 • "233 paper jam" on . To locate and remove the jammed sheets, complete all the steps in...

Clearing Jams Guide - Page 5

... optional tray. 4 Press . 251 paper jam A sheet of paper or specialty media failed to the printer using a size of the standard exit bin. 2 Remove the jam. If the sheet is jammed in the standard exit bin. 1 To remove the jam, gently pull the jammed sheet out of paper not supported for duplex printing. 235 paper jam A duplex print job was sent...

Troubleshooting Guide - Page 2

... LOADED CORRECTLY 1 Pull the tray completely out. 2 Check for about 10 seconds, and then turn the printer on. 2 CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait for paper jams or misfeeds. 3 Make sure the guides are aligned against the edges of pages in the Installed Options list...

Troubleshooting Guide - Page 3

.... For more of the tray to Off. THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the entire paper path, and then press . Paper jam message remains after you clear the jam In the Settings menu, Jam Recovery is loaded: 1 Turn the printer off . 2 From the printer control panel, hold down arrow button while turning the...

User's Guide - Page 3

... a print job from the printer control panel ...50 Canceling a print job from the computer ...50 Clearing jams 52 Avoiding jams...52 Identifying jams in the paper path...53 Understanding jam messages and locations...53 200 paper jam...55 201 paper jam...56 202 paper jam...57 231 paper jam...59 233 paper jam...60 234 paper jam...60 235 paper jam...61 242 paper jam...61 251 paper jam...62 Contents 3

User's Guide - Page 6

Paper frequently jams ...115 Paper jam message remains after jam is cleared 115 Page that jammed does not reprint after you clear the jam 116 Solving print quality problems...116 Isolating print quality problems...116 Blank pages...117 Characters have jagged or uneven edges ...117 Clipped images...117 Gray background ...118 Ghost images...118 Incorrect margins...119 Paper... or paper 125 Embedded...

User's Guide - Page 41

... of friction (0.4-0.6) • Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight ( Lexmark consistently tests its printers with recycled paper (20-100% post-consumer waste) and a variety of test paper from around the world, using these types of paper, consult your paper supplier. • Suitable sheet-to work very well in laser (electrophotographic...

User's Guide - Page 55

... 235 242 251 To access the jam Remove the jam from the printer. 2 Remove the jam if you see it here. 3 If you do not see it, open the front door, and then remove the photoconductor kit and toner cartridge (unit). Open the multipurpose feeder door. 200 paper jam 1 Remove the tray from the standard exit...

User's Guide - Page 56

To reduce the risk of the printer near the fuser may be hot. Clearing jams 56 4 Lift the flap in front of the printer, and remove any jammed sheets. 5 Align and insert the unit. 6 Close the front door. 7 Insert the tray. 8 Press . 201 paper jam CAUTION-HOT SURFACE: The fuser and the inside of injury from a hot...

User's Guide - Page 57

... component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 2 Lift the flap in front of the printer, and then remove any jammed sheets. 3 Align and insert the unit. 4 Close the front door. 5 Press . 202 paper jam CAUTION-HOT SURFACE: The fuser and the...

Technical Reference - Page 70

... Load with Load with Load with 34 Incorrect X X Media Insert Duplex X X Pages & Press Go. y represents the tray number. x represents the number of jammed pages in the printer. Insert Tray X X PJL messages for paper jams = Supported X = Not supported Printer model Message Status code E260, E260d/dn, E360d/dn, E460dn/ dw X203n MFP, X204n MFP Intervention Required...

Service Manual - Page 26

...indicated by correctly loading paper and specialty media in the printer. Have excessive curl - Have any way - The following tools and equipment: • Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver 1-8 Lexmark™ E360d, E360dn 4513-420, -430 Most paper jams can help prevent paper jams: • Use only the...

Service Manual - Page 40

... attempted after an internal jam without the cover open/close event. Open the rear door, and inspect the flag on page 4-51. 2-12 Lexmark™ E360d, E360dn If the flag does ...printer. The flag is located behind the fuser exit rollers, about mid printer. See "Fuser removal" on the trailing edge of media when feeding out the media that was probably staged prematurely. 202.00 Paper jam...

Service Manual - Page 42

...Check the wear strips and replace if necessary. 251.00 251.10 251.11 Paper jam near the manual feeder. Pages in the paper path. Check the wear strips and replace them if worn. 242.16 Failed... and inspect for wear or paper dust. Check the pick tires for obstruction in the paper path have been flushed to go beyond the wear strips. 2-14 Lexmark™ E360d, E360dn Inspect the pick roller on ...

Service Manual - Page 64

...1 is installed properly. 2-36 Lexmark™ E360d, E360dn If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to restart the printer. • Make sure the ...does not sense media after a paper jam has been cleared. The media fails to feed from the printer driver. Toner Low light is pushed all the way in the printer feeding multiple sheets. Cause / ...

Service Manual - Page 84

...Dark Adj) This setting attempts to 255. When deactivated, the printer disables. If an error occurs after the log is full, ...; Modifies the EP mechanism as shown: Event 6/6 202.01 Paper Jam 2. This setting reduces speed (pages per display screen. The ... can be adjusted to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn Event log Display Log Selecting EVENT LOG provides a history ...

Service Manual - Page 176

..., -430 paper jams tips on preventing 1-7 parallel port service check 2-29 parts catalog covers 7-2 electronics 7-4 frame 7-6 options 7-8 power-on self test (POST) 2-1 symptoms 2-20 Print Contrast 3-14 print media preventing jams 1-7 trays by model 1-5 types and sizes 1-6 print quality pages using 2-30 print quality problems print media 1-7 service check 2-30 solving 2-34 printer symptom...