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Lexmark E350d Support Question

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Question posted by RIC700328 on January 18th, 2012

Service Code 950 For Lexmark E350d?

I HAVE A LEXMARK E350D AND SHOW IN THE DISPLAY ERROR 950.

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Answer #1: Posted by kcmjr on January 19th, 2012 11:33 AM

This answer was accepted by the poster of the original question.

kcmjr

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950 System Board Failure

See 900

900 System Board Failure

Remove options and try again (NOTE: when removing the Postscript board, you must replace the 2 IBM ROMs)If the printer now works, replace options one at a time to test them
Replace system board
Defective system board

The printer basically has died. You can contact Lexmark support at 800-539-6275 to arrange service or try your local Staples or Office Depot.

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Answer #2: Posted by LexmarkListens on January 24th, 2012 4:43 AM

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Service Error 950 indicate a problem in the NVRAM (non-volatile random access memory).

Power the printer off and on and try printing again. If the issue continues, the printer requires service to correct the issue. Please Contact Lexmark Technical Support for further assistance.

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Related Lexmark E350d Manual Pages

Menus and Messages Guide - Page 33

If the service message recurs, call for service, and report the message number and description of the problem. 33 Understanding printer messages Message 58 Too many trays attached 80 Scheduled maintenance 81 Engine Code CFC Failure 84 Photoconduct life warning 84 Replace Photoconductor 84 PC unit abnormal 88 Toner low 200 Paper jam Remove Cartridge...

User's Guide - Page 4

... settings ...62 Selecting printer operating mode ...62 Setting security using the Embedded Web Server (EWS 62 Notices ...65 Conventions ...65 Electronic emission notices ...65 Noise emission levels ...67 Product energy consumption ...67 Waste from Electrical and Electronic Equipment (WEEE) directive 68 Laser notice ...68 Statement of Limited Warranty for Lexmark E350d and E352dn 68...

User's Guide - Page 65

...changes or modifications to this equipment does cause harmful interference to : Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) ...NMB-003. Electronic emission notices Federal Communications Commission (FCC) compliance information statement The Lexmark E350d and E352dn (4512-420 and 4512-430) have been tested and found to ...

User's Guide - Page 68

... perform like new parts • Is, during normal operation, user maintenance, or prescribed service condition. The laser system and printer are not considered to this printer. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your product. Lexington, KY This limited warranty applies to this product only...

User's Guide - Page 69

..., or consumed. When warranty service involves the exchange of a product or part, the item replaced becomes the property of Limited Warranty for Lexmark E350d and E352dn 69 NO WARRANTIES...warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by anyone other than Lexmark or a Lexmark authorized servicer •...

Service Manual - Page 3

... information v Laser notice v ...printer menus 2-4 Messages and error codes 2-5 User attendance messages 2-5 Cartridge error messages 2-8 Paper jam error codes (200-series 2-8 Service error codes 2-12 Symptom tables 2-15 POST symptom table 2-15 Printer symptom table 2-16 Service checks 2-17 Controller card service check 2-17 Cooling fan service check 2-18 Cover interlock switch service...

Service Manual - Page 4

4512-420, -430 Diagnostic aids 3-1 Accessing service menus 3-1 Printing menus 3-1 Configuration menu (CONFIG... 3-14 Hardware tests 3-15 Duplex tests 3-16 Input tray tests 3-17 Base sensor test 3-18 Printer setup 3-19 EP setup 3-21 Event log 3-21 Exit Diagnostics 3-22 Repair information 4-1 Handling ESD...parts catalog 7-1 Index I-1 Part number index I-5 iv Lexmark™ E350d, E352dn

Service Manual - Page 12

.... Warning: A warning identifies something that might cause a servicer harm. xii Lexmark™ E350d, E352dn Special tools and test equipment are working. Diagnostic information contains an error indicator table, symptom tables, and service checks used to identify the connector locations and test points on the printer. 6. CAUTION: A caution identifies something that might damage...

Service Manual - Page 13

... part. Model There are monochrome laser printers designed for more information. Both ...error code charts, symptom index, and service checks to help identify parts. General information 1-1 This book contains information on legal). See "Repair information" on page 4-1 to determine the symptom and repair the failure. General information The Lexmark™ E350d and E352dn are two models: E350d...

Service Manual - Page 28

...only graphics, and page 4 is displayed. 2-6 Lexmark™ E350d, E352dn Wait for the message to normal operating temperature and display the Ready message. Warning: Do not turn the printer off while this message is formatting...List Printing Menu Settings Printing Device Statistics Printing Quality Test Pages Prog Engine Code DO NOT POWER OFF Program Flash DO NOT POWER OFF • Load ...

Service Manual - Page 30

... when the media is too long over the input sensor. Paper jam error codes (200-series) Error Description 200.00 Paper jam around input sensor. 200.01 Classic input... manual feeder sensor. 2-8 Lexmark™ E350d, E352dn 4512-420, -430 Cartridge error messages Error 31 32 33 Description Defective cartridge Unsupported print cartridge Invalid refill Paper jam error codes (200-series) Note: ...

Service Manual - Page 32

...calling a 241.10 or a prior 241.19. 242.00 Paper jam near tray 2. 2-10 Lexmark™ E350d, E352dn Pages in the paper path have been flushed to open the gap by the sheet ahead after... the output bin. 241.17 MISIDENTIFIED SMALL GAP JAM. 4512-420, -430 Paper jam error codes (200-series) (Continued) Error Description 201.27 Page at the input sensor, manual feeder sensor is no longer covered. ...

Service Manual - Page 34

... too cool while checking for slope change. 920.04 Fuser too cool when heating to start during steady state control. Service error codes (9xx) Error Description Engine software service errors 902.xx Engine software error Transfer service errors 917.00 Transfer service error 917.01 Transfer servo result too low. This applies to the fuser and belt fusers. 2-12 Lexmark™ E350d, E352dn

Service Manual - Page 36

4512-420, -430 Service error codes (9xx) (Continued) Error Description 936.01 No lock detected at normal motor start 936.02 No lock ... engine control 937.02 Overspeed detected during position control 937.03 Overspeed detected during speed control Power supply service errors 940.00 LVPS service error 940.01 Line frequency outside allowed range of 45Hz-64Hz 940.02 Line frequency below 43Hz 940.03 ...

Service Manual - Page 38

... page 2-22. Media never picks. See "Media never picks" on page 2-27. Printer not communicating with host. Heavy background. See "Solving print quality problems" on page 2-20. Fuser parts melted. See "LVPS/HVPS service check" on page 3-28. 2-16 Lexmark™ E350d, E352dn See "Media picks during POST and/or continuously" on page 2-21...

Service Manual - Page 40

... If any of the voltages are incorrect, check the cable for more information. 2-18 Lexmark™ E350d, E352dn With the printer turned off, verify continuity between cable pins 2 and 3 whether the door is open switch lever. See "Dead machine service check" on . Turn the printer on with the door closed . 4512-420, -430 Controller card...

Service Manual - Page 42

...from the other card. See "Print quality service checks" on page 2-19 for more of...printer, and check for continuity. - Turn on one or more diagnostics. Settings are lost when both the card and cable. • If these cards is good, see "Controller card connector pin values" on page 5-2, or replace the controller card. If continuity exists on page 4-13. 2-20 Lexmark™ E350d...

Service Manual - Page 44

... or drive shaft as necessary. 2-22 Lexmark™ E350d, E352dn Disconnect the solenoid cable at J21.... 4512-420, -430 Media picks but stops halfway through the printer FRU Input/duplex sensors (under print cartridge assembly) Input sensor (...controller card. Action Check tray for more information. See "Controller card service check" on pin 6 at J23 (Input/duplex sensor) and pin...

Service Manual - Page 46

.... Turn on page 3-28. 2-24 Lexmark™ E350d, E352dn Press to expose the photoconductor resulting ...the printhead in printer service errors unless there is blank. 2. 4512-420, -430 Print quality service checks Note:...service. f. Enter Configuration Menu. d. Also, see "Solving print quality problems" on the printer while pressing and holding and . The message CONFIG MENU displays...

Service Manual - Page 142

...and sizes 1-6 messages service error codes 2-12 user attendance messages 2-5 Model Name 3-20 models comparison 1-1 diagrams 5-1 operator panels 1-2 service menus 3-1 trays available 1-4 O operator panel LCD- 2-2 LED- 4512-420, -430 I -2 Lexmark™ E350d, E352dn print quality pages 3-3, 3-14 using 2-24 print quality problems print media 1-7 service check 2-24 solving 2-28 printer symptom table...