Kodak I780 Support Question
Kodak I780 Support Question
Find answers below for this question about Kodak I780 - Document Scanner.Need a Kodak I780 manual? We have 1 online manual for this item!
Question posted by sakwa on August 15th, 2012
Kodak I730 Paper Jam Flashes Even Before Attempting To Scan.
All three scanners acquired in April 2010 have developed the problem of showing a paper jam before even attempting to scan.
On turning on, the units go through initialisation, then the power geen light comes on but the paper jam light flashes.
The scanners will load paper but when you attempt scanning, they input tray returns to bottom.
All the paper paths have been cleaned and there is no obstacle in the paper bath
Attempt to change firmware to version 2.4 on one of them made the situation worse with the bottom light (spanner) now permnently lit.
Current Answers
Answer #1: Posted by brennanterry on August 17th, 2012 5:43 AM
brennanterry
Member since:
August 13th, 2012 Points: 1,160
Member since:
August 13th, 2012 Points: 1,160
The best advice we can give is to have a trained Kodak Field Engineer come and address the issue. With equipment such as this which is important to your business we suggest having a Service Contract on the scanners so you will get issues such as this taken care of quickly and will also get the benefit of pro-active Preventative Maintenance. But... if you choose not to have a Kodak Service Contract on your scanners Kodak can still fix your scanners and charge you by parts and labor used. The phone numbers and email address for Kodak Service and Support can be found at www.kodak.com/go/dicontacts.
Answer #2: Posted by rquinn on August 28th, 2013 9:50 AM
rquinn
Member since:
January 20th, 2013 Points: 60
Member since:
January 20th, 2013 Points: 60
A few things to try.
1. Check both the upper and lower black background plates to see if any of the black paint has worn away and now there is silver being seen on the plate. Just take a black magic marker or nail polish and go over the areas where the silver is showing through. (When the scan module sees the silver it thinks there is a page jammed in the scanner.
2. Clean the two elevator sensors. The bottom sensor can be accessed by removing the elevator and cleaning the black sensor at the front with a q-tip and then remove the pick up rollers and spray out the sensor area with canned air. This sensor tells the scanner that the elevator is in the proper position to feed pages.
Related Kodak I780 Manual Pages
User Guide - Page 2
... Kodak Driver software 2-2 Installing the FireWire cable 2-2 Attaching the power cord 2-3 Powering up the host computer 2-3 Scanner components 2-3
3 Using the Scanner 3-1 Turning the scanner on and off 3-1 Starting and stopping scanning 3-1 Manually pausing and resuming the scanner 3-2 Automatically pausing and resuming the scanner 3-2 Manually ending scanning 3-2 Document preparation...
User Guide - Page 4
..., a problem solving chart, procedures for clearing a document jam and a listing of the optional accessories that can be purchased to support the Kodak i600/i700 Series Scanners. provides a description of error messages. Appendix B, Specifications - provides a listing of the i600/i700 Series Scanners unless otherwise noted.
Chapter 5, Maintenance - includes information on how to scan...
User Guide - Page 5
... at 115 pages per minute which includes an enhanced printer.
• Kodak i780 Scanner is descending.
the elevator speed is twice as fast as soon it is a desktop duplex color scanner with an automatic document feeder that you want to scan separately, this feature allows you to the original Paper Source position (e.g., 250 Sheet, 500 Sheet, etc.).
User Guide - Page 6
... a broad range of 25 to 75 g/m2 (7 to the Kodak i610 Scanner. black and white: 200, 240, 300, 400 -
allows you to feed lightweight paper from a paper weight range of paper weights and sizes. • Easy installation. • ISIS and TWAIN device drivers are scanning translucent documents, this accessory will reduce black background bleed-through which produces...
User Guide - Page 7
Resolution (dpi)
Color/ Gray
B&W
100
-
150
-
200
200
240
240
300
300
-
400
Landscape Letter
i610/i620 i640
i660
80
100
120
80
100
120
80
100
120
53
66
80
53
66
80 Speed/capacity (throughput)
The following speeds (pages per minute) are for color/grayscale and black and white output.
User Guide - Page 13
... on (I) or off (O) as follows:
Illuminates when the power is turned on and the scanner is idle.
Press twice to stop scanning (end of documents in the elevator tray. 12* Height Adjustment Wire - illuminates when the scanner is enabled and/or scanning, and flashes when the scanner is in document stacking. 11 Paper Present Sensor - aids in "sleep" or lamp saver...
User Guide - Page 16
... right-side (O) to power it down. A-61500 April 2009
3-1 After you start the scanner transport, begin the scanning process by the top green indicator light being on the scanner. 3 Using the Scanner
This chapter provides the following operational procedures: • Turning on/off the scanner • Starting, stopping, pausing and resuming the scanner • Document preparation •...
User Guide - Page 18
... can be fed through the scanner, place the document in portrait orientation one at a time. this section
Paper Types: Bond, Laser, Inkjet, Offset
Paper Weights: The elevator tray handles a broad range of damaged paper. Ultrasonic multi-feed detection is achieved when scanning documents within the recommended document specifications listed below. The Kodak Feeder Kit for Ultra Lightweight...
User Guide - Page 24
... automatically start scanning, or you need to press the Start/ Resume button to the original Paper Source position (e.g., 250 Sheet, 500 Sheet, etc.) .
3. Align the leading edges of documents follow the guidelines for size, type, quantity, etc., outlined in landscape orientation (longer side as the leading edge). NOTE: For Kodak i700 Series Scanners, Firmware Version...
User Guide - Page 31
... result in that may change for each page scanned, such as the document sequential counter). The Kodak i600/i700 Series Scanners include a factory-installed, preconfigured front printer. The printer is unique in errors when printing is attempted.
The printer operates at full scanner speed. NOTES:
• Clean the scanner's paper path components daily when using the Enhanced Printer...
User Guide - Page 39
... to dry completely before scanning.
• Use only approved cleaning materials as recommended should take approximately 5 to 10 minutes. Some document types generate more paper dust and debris and may require more frequent cleaning than recommended. These cleaners only displace the dust, dirt or debris to another location within the scanner, which could cause...
User Guide - Page 49
... TWAIN (or ISIS) for the Driver Types and Kodak Scanner: i600 or Kodak Scanner: i700 as the Driver and click OK.
Open the Scan Validation Tool by selecting Start>Programs>
Kodak>Document Imaging>Scan Validation Tool. Open the pod and wipe the imaging.... 2. If Saved images to file is scanned, turn it . 5. Click Start 6.
The Scan Validation Tool dialog box will be displayed. 3.
User Guide - Page 56
...• A description of the indicator lights located on the front of the scanner.
• Information about accessing the Operator Log. • A problem solving chart. • A message listing of the scanner.
Scanner is idle and has detected a user-correctable error. Scanner is powered on the scanner or enable
scanning from the host, or • add paper to an empty elevator tray...
User Guide - Page 62
...Scanner".
• If the problem persists, call Service.
111 Informational message. This may be a small piece of documents has completed.
177 Based on the scanner. NOTE:The ink cartridge must be installed before turning...due to a document overlap.
• Check the host monitor to see if there are any overlapped documents that the correct document is being scanned.
282 An attempt was made ...
User Guide - Page 63
... the elevator tray and it .
6-8
A-61500 April 2009 The lamps were turned off due to scan in the transport.
• Remove the documents that is covering the paper present sensor is not installed properly. The scanner was scanned correctly. • Place any jammed documents from the elevator tray.
• The feed module is too dark (the back side...
User Guide - Page 69
... the maximum configured value.
• Reconfigure the scanner to be caused by poor document separation.
• Replace the separation roller tires and pre-separation pad. See Chapter 5, Maintenance for more information. Be sure you are any overlapped documents that the correct document is being scanned.
282 An attempt was made to use the Enhanced Printer without...
User Guide - Page 70
... 280 355 46
One or more documents that was attempted before the lamps were warmed up . • Wait for the message Lamps ready for scanning Lamps timed out No paper input elevator
ID#
Operator Message
297 • There is too much paper in the elevator tray and it . The scanner was attempted before the lamps were warmed...
User Guide - Page 75
... replace these parts if necessary. • a very dark document on . • all jammed documents have been removed from the host. • documents are making contact with
Administrator privileges. Problem solving
Use the chart below as needed.
6-20
A-61500 April 2009
Problem
Possible Solution
Scanner does not power on . If unsatisfactory image quality persists, call Service...
User Guide - Page 77
... kit. Instructions for Ultra-Lightweight Paper -
A-61500 April 2009
A-1 The White Background Accessory comes with two white background strips that replace the two black background strips in the scanner.
if you scan translucent documents, the background often appears dark. CAT No. 896 5279
• Kodak White Background Accessory - The Kodak White Background Accessory will reduce...
User Guide - Page 78
... document feeder including an enhanced printer, 130 pages per minute (landscape)
• i780 Scanner: duplex color scanner with Executive Order 13221 2500 BTU/hr. Operating: 60 dBA Standby: 42 dBA
A-61500 April 2009
B-1 Appendix B Specifications
Scanner Type/Speed
Scanning Output Output Resolution
File Format Output Scan Area ADF Capacity Recommended Daily Volume Light Source Scanner...
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