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Huawei Ascend Mate Support Question

Huawei Ascend Mate Support Question

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Question posted by altonaray on December 2nd, 2014

Fix Frozen Phone?

i was trying get a video on facebook, and when i clicked play the phone locked up and i cant get it do anything . cant turn off, cant do anything.just shows the picture of the vid ? Help!!!

Current Answers

Answer #1: Posted by TheWiz on December 3rd, 2014 8:39 AM
This answer was accepted by the poster of the original question.
TheWiz

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October 13th, 2011

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Press and hold the power button until the phone shuts off.

Related Huawei Ascend Mate Manual Pages

User Guide - Page 2

... first time 7 Getting started 8 Gestures 8 Locking and unlocking the screen 8 Getting to know your home screen 9 Hiding the navigation bar 13 Using the notification panel 13 Using one-hand operations 14 Displaying suspend windows 14 Turning on gloves mode 14 Accessing applications 15 Texting 15 Personalizing your phone 19 Setting the theme 19...
User Guide - Page 4

... account 44 Modifying email account settings 44 Multimedia 45 Camera 45 Gallery 48 Music 50 Internet connection 54 Mobile data connection 54 Setting up a Wi-Fi connection 54 Wi-Fi Direct 55 Sharing your phone's mobile data connection 56 Controlling your data usage 58 Sharing data 60 Bluetooth 60 DLNA 61 Connecting your...
User Guide - Page 6

... the HUAWEI Ascend Mate smartphone. Please read it carefully before you to handle these problems. 1 Foreword Thank you for your new phone. The actual product may arise without the proper care and, if necessary, how to the features and functions of your reference only. This guide introduces you start using the phone. All pictures and...
User Guide - Page 7

...phone. Power off your phone. Power off your phone near any sort and avoid getting your phone or its accessories away from the phone may affect the performance of any medical apparatus. Do not place your phone wet. Keep your mobile phone in an aircraft. Avoid using your phone...your top priority. Avoid using your phone in containers with a strong electromagnetic...
User Guide - Page 8

Preparations Your phone at a glance 1 2 11 3 10 4 9 5 8 6 7 Preparations 12 13 - 1 3 5 7 9 11 Noise reduction microphone Earpiece microSD card slot Volume button Front camera Headset jack 14 15 16 2 Micro-SIM card slot 4 Status indicator 6 Screen 8 Power button Proximity sensor/RGB 10 light sensor 12 Rear camera 3
User Guide - Page 9

... screen is 15 mm x 12 mm (0.59 in. When the screen is powered off, press and hold option menu. Contact your phone before installing or removing the micro-SIM card. to turn it off, press and hold on . The dimensions (L x W) of recently used applications. x 0.47 in the following figure. 4 Other sizes may...
User Guide - Page 10

You can expand your phone's storage capacity with a microSD card. Follow the operations in the figure below to install a microSD card. Preparations Inserting a microSD card Your Mate supports Class 10 microSD cards. To remove a microSD card: 5 When installing a microSD card, insert the card fully into the slot until it clicks into place.
User Guide - Page 11

... (when charging): The battery is depleted, you begin charging the battery. Your phone supports fast charging, which requires the provided power adapter and USB cable. Important ...Unmount SD card. 4. Do not attempt to remove it . Battery indicator The battery indicator shows your phone. 6 Under DEVICE, touch Storage. 3. To replace the battery, contact an authorized service ...
User Guide - Page 12

... some applications for the first time, follow the onscreen instructions to set it plays an alert tone and displays a message. Powering your phone on and off • To power on your phone, press and hold . • To power off your phone, press and hold for 10 or more seconds to display an option menu...
User Guide - Page 13

... area to move it from unauthorized use. 8 Touch and hold: Touch and leave your phone from carrying out undesirable operations when you want the screen to display the related option menu....applications and widgets on the home screen this way. Locking and unlocking the screen Locking the screen not only prevents your finger on a picture or web page. For example, pinch together or apart...
User Guide - Page 24

... a blank area to apply it. When you are done, touch SAVE AS MY THEME on the phone lock screen. • Home screen wallpaper: Set the home screen wallpaper. • Shake to change :...box. 2. Changing the theme 1. You can set the following items: • Lock screen wallpaper: Set the wallpaper displayed on the Customize screen. The customized theme is then saved ...
User Guide - Page 59

...data usage. Under WIRELESS & NETWORKS, touch Mobile networks. 3. Your phone automatically reads access point settings from the ...turn on for available Wi-Fi networks and displays them. 54 Under WIRELESS & NETWORKS, touch the Wi-Fi switch to access the network. Enabling the data service 1. Connecting to check network connection settings. Under WIRELESS & NETWORKS, touch Wi-Fi. Your phone...
User Guide - Page 60

... Wi-Fi Direct lets you wish to connect to turn on Wi-Fi. 3. Connecting two devices using the WPS The Wi-Fi protected setup (WPS) lets you quickly connect to the mobile data connection. If Wi-Fi and mobile data are both enabled, your phone automatically switches to a Wi-Fi network. A safe connection is...
User Guide - Page 61

... to send. 2. To receive the file, touch Accept. Use USB tethering or set your phone to install your phone's driver on the computer or establish a network connection, depending on the computer. Use a ... to connect your phone as Ubuntu 10.4), you can share your phone's mobile data connection Want to access the Internet from multiple devices when you wish to send the file to turn on the go?...
User Guide - Page 62

... box. 57 Touch Tethering & portable hotspot. 4. On the home screen, touch then the All tab. 2. When other devices want to share your phone's mobile data connection with other devices, sharing its mobile data connection. 1. Under WIRELESS & NETWORKS, touch More.... 4. You cannot use , search for other devices using Bluetooth. 1. Bluetooth tethering You can also...
User Guide - Page 63

...of time or data traffic consumed by an application. 1. Internet connection 8. Set a data usage cycle and a mobile data limit for this limit. On the home screen, touch then the All tab. 2. Touch Data usage.... 1 2 3 4 5 6 58 To manage the devices allowed to connect to your phone's Wi-Fi network. On the device you will be notified when data usage reaches this period and...
User Guide - Page 64

...Mobile hotspots and select the Wi-Fi networks that are mobile hotspots to prevent applications from • Prevent background mobile data traffic. • Turn automatic data synchronization on or off. When your phone's mobile data connection will be turned on. 2 Turn the mobile...cycle... Internet connection Turn the mobile data connection on or off. • Select the Show Wi-Fi usage ...
User Guide - Page 69

... USB cable to USB storage devices. Before removing the device, touch on the phone from which you wish to unmount the USB device. Certain phone models and mobile hard drives have relatively high rates of the other device. On your phone before unmounting; Do not remove a storage device from the microSD card of power...
User Guide - Page 91

...Touch Set up SIM card lock. 4. Enter the PIN. 6. Restoring factory settings Restoring your phone to its factory settings erases all your personal data from the phone, including your service provider....enable your phone to use your location information. • Touch GPS satellites to have your phone obtain your location information from GPS satellites. • Touch Wi-Fi & mobile network location...
User Guide - Page 93

... .vcf file. How can I use . • Restore your mobile data connection. • When you wish to import as GPS, Bluetooth, or Wi-Fi, open the notification panel and touch to turn off your phone to its factory settings. Insert the microSD card into your phone is not in use . • Decrease the tone volume...

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