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HP Z6100 Support Question

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Question posted by dorusher on June 21st, 2011

Error Code 42:10

Please assist, I keep getting an error message 42:10 on my Z6100 printer, can anyone tell me what causes that and how I can clear it. 

Current Answers

Answer #1: Posted by kcmjr on June 21st, 2011 12:54 PM
This answer was accepted by the poster of the original question.
kcmjr

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From browsing around the Internet there seem to be a number of causes.  It could be any of these, I sampled other help sites to locate these answers...
  • The error points to the scan axis motor.
  • See if the servicestation is set wright in the platen....
  • The error code is with misplacement of carriage stopper on the right side of plotter. refix the carriage stopper and issue will get resolved.
  • It can also mean that you have a dirty encoder strip.
  • The scan axis motor is faulty and needs to be replaced
  • Both of these errors refer to the carriage movement. These printers get very dirty quickly, and there is probably ink overspray on the slider rods and encoder strip, the metallic looking thing just above the slider rods that the carriage travels over. Clean the encoder with water on a damp piece of paper towel, do not use anything except water. Also clean the slider rods and apply some light oil to the slider rods and your errors should go away. The clicking/snapping sound is possibly from the carriage hitting the right side of the printer due to the dirty encoder strip. Cleaning the encoder strip will take care of this as well.


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Answer #2: Posted by umashankarj81 on July 19th, 2015 10:53 PM
umashankarj81

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July 19th, 2015

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Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the

power cord and power On the Printer.

  • Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech
  • PCA.

  • Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter
  • Replace the Scan-Axis Motor .
  • If the System Error continues, replace the PrintMech PCA
  • Related HP Z6100 Manual Pages

    HP Designjet Z6100 Printing Guide [HP-GL/2 Driver] - How to print a banner [Windows] - Page 4

    o Select Color management > Printer managed colors: • Source Profile: Select sRGB. 4 • Color tab > Color Options: o Select Print in color.
    HP Designjet Z6100 Printing Guide [PS Driver] - Calibrate my printer [Mac OS X] - Page 2

    ...Maintenance menu icon > Calibrate color. • The printer alert that recommends calibration. • The HP Printer Utility: 1. Select your paper into the printer and select the HP Color Center desktop icon. 2. You can start the calibration process, load your printer and select Launch Utility: 3. The HP Printer Utility page will open . The Printer Selector page will open . Select...
    HP Designjet Z6100 Printing Guide [PS Driver] - Calibrate my printer [Windows] - Page 2

    ... Ink menu > Image quality maintenance > Calibrate color. • The printer alert that recommends the calibration. • The HP Easy Printer Care: 1. Select your paper into the printer and click on the HP Easy Printer Care desktop icon. 2. The color calibration must be opened. Color calibration enables your printer to produce consistent colors with the current set of printheads. •...
    HP Designjet Z6100 Printing Guide [PS Driver] - How to do an art reproduction [Adobe Acrobat - Mac OS X] - Page 6

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    Color tab > Color Options: o Select Print in color. o Select Color management > Printer managed colors: • Default RGB Source Profile: Select sRGB (HP). • Default CMYK Source Profile: Select Europe ISO Coated FOGRA27 (for Japan). • Rendering Intent: Relative Colorimetric. &#...
    HP Designjet Z6100 Printing Guide [PS Driver] - How to do an art reproduction [Adobe Illustrator CS2 - Mac OS X] - Page 6

    ... Make sure that is not bigger than the paper size you have in the printer. • Color Options tab: o Select Print In Color. • Driver print settings, press Printer... o Select Color Management > Printer Managed Colors. • Default RGB Source Profile: Select Adobe RGB (HP). • Default... Paper Size: Select the media size that the document size is loaded on the printer.
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    ... Size: Select the media size that the document size is loaded on the printer. 8. o And other settings you have in the printer. Make sure that is not bigger than the paper size you need. • Color Options tab: o Select Color Management > Printer Managed Colors: • Default RGB Source Profile: Select sRGB (HP). • Default CMYK Source...
    HP Designjet Z6100 Printing Guide [PS Driver] - How to ensure a print overnight [Adobe Acrobat - Windows] - Page 7

    ... the document settings you are ready to print your expectations, you selected (orientation, margins, typography, color, resolution, etc); press OK button again. • Color tab > Color Options: o Select Print in color. if it meets your job. 7 o Select Color Management > Printer managed colors: • Default RGB Source Profile: Select sRGB (HP). • Default CMYK Source Profile...
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    HP Designjet Z6100 Printing Guide [PS Driver] - How to print a banner [Adobe Acrobat - Windows] - Page 7

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    HP Designjet Z6100 Printer Series - User's Guide - Page 10

    ...157 PANTONE* colors are inaccurate 157 Colors between different HP Designjets do not match...error message 175 AutoCAD 2000 memory allocation error 175 The platen rollers squeak ...175 Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS 177 No output from Microsoft Visio 2003 177 Print job canceled and purged when held for preview 178 15 Front-panel error messages 16 Get...
    HP Designjet Z6100 Printer Series - User's Guide - Page 89

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    HP Designjet Z6100 Printer Series - User's Guide - Page 191

    ... error messages Under certain circumstances, a front-panel error message appears. IO error Restart the printer. PDL Error: Job clipped The image is not included in this list, and you are not available in doubt over the correct response, contact HP Support. If an error message appears on page 61. [Color] cartridge is missing Insert a cartridge of the job. 179 Error messages...
    HP Designjet Z6100 Printer Series - User's Guide - Page 192

    .... See Update the printer firmware on page 183. Error messages 180 Chapter 15 Front-panel error messages Try to resolve the error. Restart the printer and try again to date. Follow the advice in the printer. Change the loaded paper type or the print settings. If the problem persists, contact HP Support. Table 15-2 Numeric error messages Error code Recommendation 26.n.01...
    HP Designjet Z6100 Printer Series - User's Guide - Page 193

    ... load lever and clear the obstruction. If the problem persists, contact HP Support. If the paper has jammed and is up to the printer. See HP Customer Care on page 141. See Update the printer firmware on page 183. See HP Customer Care on page 141. Error messages 181 Table 15-2 Numeric error messages (continued) Error code Recommendation 63...
    HP Designjet Z6100 Printer Series - User's Guide - Page 230

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