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HP Z6100 Support Question

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Question posted by htinlin79 on September 25th, 2011

Error Code 79:04

I'm using the product of hp designjet plotter. I have 3 plotters. One is 5500ps 60 inches and the other two are z6100 42 inches. When I open one of z6100 plotter, error code 79:04 was shown on the screen. I don't know how to work that plotter. Please answer to me.    

Current Answers

Answer #1: Posted by umashankarj81 on July 19th, 2015 10:59 PM
umashankarj81

Member since:
July 19th, 2015

Points: 0
100
points
Generic Firmware error.

Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the
  • power cord and power On the Printer.

  • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest
  • version.

    Solutions and workarounds

    Many times, data related 79:04 errors are resolved by means of hardware intervention. Since data is

    stored in physical components (RAM, EEROM and Hard Disk), replacing these components with new ones

    which are empty usually solves the problem. However, there are quicker and more effective solutions to

    these types of errors:

    1. Clear all information that has been introduced by the user using the standard tools available in the

    printer:

    a. Delete all jobs from the queue (from the Front Panel or the EWS)

    b. Reset to factory defaults to clear the user's configurations and calibrations

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