HP Scanjet Enterprise 8500 Support Question
HP Scanjet Enterprise 8500 Support Question
Find answers below for this question about HP Scanjet Enterprise 8500.Need a HP Scanjet Enterprise 8500 manual? We have 2 online manuals for this item!
Question posted by ericlooking on January 11th, 2016
Kindly Identify The Communication Error Between Cpb And The Scanner
Providing a full picture or description of the communication error between CPB and the scanner will provide me more info on how to have it resolve on the HP Scanjet 8500fnl scanner
Current Answers
Answer #1: Posted by TechSupport101 on January 11th, 2016 9:37 AM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,305
Member since:
May 24th, 2013 Points: 12,171,305
Hi. There is a Service Manual here https://www.manualslib.com/manual/838387/Hp-Scanjet-Enterprise-8500.html for the model that should be of great helping in pointing out the parts in question.
Related HP Scanjet Enterprise 8500 Manual Pages
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 2
... not be construed as allowed under the copyright laws. The only warranties for technical or editorial errors or omissions contained herein. Nothing herein should be liable for HP products and services are registered trademarks of the United States Environmental Protection Agency.
Trademark credits
ENERGY STAR is prohibited, except as constituting an additional...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 5
6 Scan and send documents 43 Sign in ...43 New scanner features ...43 Preview a scan ...44 Use the Image Preview screen 45 Send a scanned document to one or more e-mails 46 Use the address book 46 ...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 6
9 Troubleshooting ...75 Scan errors ...75 Basic troubleshooting tips ...76 Installation problems ...77 ...gateway address 82 Validate the LDAP gateway address 83 Solve network problems ...83 Restore factory settings ...84 Contact HP Support ...84
10 Specifications and warranty 85 Product specifications ...85 Document feeder specifications 85 Environmental specifications ...86 Certificate...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 9
... memory (RAM). ◦ 512 MB on formatter ◦ 1024 MB on scanner ◦ 256 on Jetdirect Inside (JDI) networking
● Memory Enhancement technology (MEt) automatically compresses data ... tray: The output tray is located near the bottom of the product. ● HP Precision Feed technology with multiphase pick process, advanced separation and
intelligent picking technologies, mixed-stack handling, ...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 10
...formatted portable storage device. Environmental features ●
● ●
Sleep Timer Settings saves energy by causing the scanner to default to Sleep Mode after 15 minutes of recyclable components and materials
ENERGY STAR® qualified
Security features
... hard drives are not supported. ● Optional HP Digital Sending Software (DSS). ● Hardware integration pocket.
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 11
... lift the product from the base. Table 1-1 Features (continued)
◦ 802.1x authentication ◦ IPP over TLS ● Secure communication between the product and network servers ● IPsec security (hardware) ● HP High-Performance Secure Hard Disk
Scanning and sending
● Modes for text, graphics, and mixed text and graphics formats ●...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 12
... port (under user-removable label)
7
Slot for a cable-type security lock
Sleep Mode
The scanner will enter Sleep Mode after 15 minutes of the following: ● Press any button ● Touch ...the touch screen ● Lift the flatbed scanner lid ● Connect a USB device
4
Chapter 1 Product basics To exit Sleep Mode, do any one...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 16
... LEDs.
The AC adapter is off . The power supply is on . Ready LED is not providing power to process.
Data LED is in an error state. Data LED is receiving or processing data.
No error condition exists.
The scanner is on . The product is in sleep (power conservation) mode.
This may be because the...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 23
...Description
Yes: Print the security report.
The default host name is NPIxxxxxx, where xxxxxx is not available on the HP...item
Description
Reports
Use this menu to help resolve ... this section provides general information ...identify the product.
An alphanumeric string, up basic display and device behavior settings (keypress sound, display language, network address button display, scanner...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 26
.... The port number identifies the port reserved for proxy activity on your Independent Service Provider (ISP) for the proxy server address.
HTTPS Required: For secure, encrypted communications, only HTTPS access ...
Primary DNS Secondary DNS
Security
Proxy Port Idle Timeout Secure Web
Values and Description
Router Specified: The stateful auto-configuration method to be used by the Jetdirect...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 32
... Half 100TX Full 100TX Auto 1000T Full
Description The product automatically configures itself for the highest link speed and communication mode allowed on the network. 10 megabytes...network traffic ● Provides only pertinent information on . Incorrect changes to display protocol-specific error and warning messages
Link speed and duplex settings
The link speed and communication mode of 100 ...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 40
...files ● Secure Storage Erase ● Secure File Erase ● Secure Disk Erase ● HP High-Performance Secure Hard Disks ● Manage certificates ● Authentication and authorization
Secure the Embedded Web ...Embedded Web Server (EWS) to prevent access to the secure email option on this scanner, a number of third-party software vendors offer services for users that require an ...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 44
... has rebooted, and the Home screen is a newer version of activity after which you want the scanner to a USB storage device, and then plug the USB device into the USB connector beside the control... the Device Maintenance button, and then touch the USB Firmware Upgrade button.
5.
b. See www.hp.com/support, search for your product, and then look for Windows and LDAP sign-in methods.
●...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 51
New scanner features
● Automatically Straighten (auto-deskew): Use this feature to automatically straighten the scanned image when pages... the features available to you access product features. Sign in 43
6 Scan and send documents
● Sign in ● New scanner features ● Preview a scan ● Send a scanned document to one or more pages than the document feeder can hold, ...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 56
... addresses of those fields and add the necessary information. Send documents
The product scans both black-and-white and color originals. Scroll down on the scanner glass. As you want to receive the scanned document.
Touch this button to begin sending.
7.
Touch this field and then type the name of those...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 83
... The product has detected a document feeder page mispick (for the HP scanning program that you are using. The product has detected a multiple-page feed error. Scan errors 75 Error ADF empty Automatic calibration failed Communication failed Fan failed Hardware error Hatch open or not securely latched. A scanner communication failure occurred. The product has detected a document feeder paper jam...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 86
Reset the product
If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to turn off the product, and then disconnect the .... Wait 30 seconds. 3. Wait 30 seconds. 3. Press the Power button to turn on the product.
Contact www.hp.com/support for 12 minutes. To protect hard drive data, the product has shut itself down .
78 Chapter 9 ...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 93
...● Hewlett-Packard limited warranty statement
Product specifications
Name Scanner type Size Weight Scanning element Optical resolution Network specifications
AC power
Power consumption System requirements
Description Flatbed with automatic document feeder (ADF) Width: 570 mm... power consumption information, see www.hp.com/support. To view minimum and recommended system requirements, go to www...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 95
...scanner or a computer) until you reformat the drive. Department of the product's life. Regulatory model number
For regulatory identification purposes your product is qualified to providing quality products in the product documentation. This product has been designed with the marketing name (HP Scanjet Enterprise 8500... with several attributes to identify plastics for your product has...
HP Scanjet Enterprise 8500 fn1 - User Guide - Page 97
... limited warranty statement
HP Scanjet Enterprise 8500 fn1 scanner
Model 8500 fn1
Asia/Pacific 1 year
Americas 1 year
Europe/Middle East/ Africa
1 year
1. Replacement products may have been subject to incidental use.
5. If HP receives notice of such defects during the warranty period, HP will be found at its programming instructions due to such defects.
3. HP products may contain...
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