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HP ProBook 6360b Support Question

HP ProBook 6360b Support Question

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Question posted by advkve on May 1st, 2014

Hp Probook 6555b Wont Boot And Caps Lock Num Lock Flashing

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Answer #1: Posted by freginold on May 22nd, 2014 6:04 PM
This answer was accepted by the poster of the original question.
freginold

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Usually when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board (if the laptop has one), or the motherboard.

You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)

If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.

The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.

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... 6 C redential Manager for HP ProtectTools 7 C entral management for HP ProtectTools 8 Device Access Manager for HP ProtectTools 9 Drive Encryption for HP ProtectTools 1 1 HP Enhanced Pre-Boot Security ...1 2 Embedded Security for HP ProtectTools 1 4 Face Recognition for HP ProtectTools 1 5 File Sanitizer for HP ProtectTools ...1 6 Computrace® LoJack Pro for HP ProtectTools 17 Privacy...
HP ProtectTools Security Software 2010 - Page 2

... (strong authentication) Integrated fingerprint sensor, facial recognition, and smartcard reader Enhanced pre-boot security (multiple users, multiple factors) HP SpareKey can recover users from a single, easy-to-use , and centrally manageable. It is provided by several HP ProtectTools software modules. HP ProtectTools Security Manager is also extensible, easy to invest heavily in building...
HP ProtectTools Security Software 2010 - Page 4

... backup and restore. Ultimately, you through a short list of W indows level and Pre-Boot Security. At a minimum, HP recommends accepting the default setting of simple questions after which your computer via a password, smartcard, fingerprint sensor, or face recognition. HP ProtectTools Security Manager provides global functionality needed by taking advantage of the multiple security...
HP ProtectTools Security Software 2010 - Page 5

... ensure that imposes small administrative overhead in the short term, but can use them in the long run. It is built in the pre-boot environment. The HP ProtectTools Java C ard is a best practice that users and security policies are single factor authentication methods. To achieve multifactor authentication with these methods, users...
HP ProtectTools Security Software 2010 - Page 9

... recognition Unlock pre-boot, disk encryption and PCs for forgotten passwords or smart cards Enable stronger security for password-based enterprise and web applications Sign or encrypt email and documents quickly and easily Simplify forensics and compliance Device Access Manager for HP ProtectTools Device Access Manager for HP ProtectTools speaks to HP's strong commitment...
HP ProtectTools Security Software 2010 - Page 12

... process, and only requires access to load. McAfee is unencrypted. The time it can be activated by launching HP ProtectTools Security Manager and selecting Drive Encryption for HP ProtectTools requires that requires users to work normally. HP Enhanced Pre-Boot Security Pre-Boot security is a feature that the encryption key be encrypted, Drive Encryption for...
HP ProtectTools Security Software 2010 - Page 13

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HP ProtectTools Security Software 2010 - Page 20

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HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 1

HP ProBook 6360b Notebook PC Maintenance and Service Guide
HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 9

1 Product description Category Product Name Processors Chipset Graphics Panel Memory Description HP ProBook 6360b Notebook PC Intel® Core™ i7 processor, Dual Core 2nd Generation Intel Core i7-2620M, 2.70GHz (Turbo up to 3.40GHz) 4MB L3 Cache, 4 threads ...
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...: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light (3) Power light* (4) Wireless light† (5) QuickWeb light On: Caps lock is on. ● On: The computer is on. ● Blinking: ... refer to "HP QuickWeb" in this guide and to the HP Quickweb software Help ● Amber: Computer sound is off. ● Off: Computer sound is on. (7) Num lock light On: Num lock is on....
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... computer model. ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable Preboot Authentication on USB (enabled by default). ● Enable/disable Num lock state at boot (disabled by default). ● Enable/disable Data Execution Prevention (select models only). disabled by default). ●...
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... Bluetooth cable, illustrated 32 Bluetooth module removal 62 spare part number 29, 37, 62 boot options 113 boot order 113 Bottom cover illustrated 31 removal 51, 52 spare part number 28, 51, 52... 12 C Cable Kit contents 32 spare part number 29, 32, 39 cables, service considerations 44 caps lock light, identifying 11 chipset, product description 1 components bottom 19 display 8 front 15 left-side 16...
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