HP Photosmart C5100 Support Question
HP Photosmart C5100 Support Question
Find answers below for this question about HP Photosmart C5100 - All-in-One Printer.Need a HP Photosmart C5100 manual? We have 1 online manual for this item!
Question posted by Dltib on April 16th, 2012
Black Ink Won't Work
My printer wont print black ink. I replaced the cartridge and it still won't print black. Do the micopumps go out? WE opened it up to see how it worked or if we could have a piece of paper jammed. Because a piece of paper jammed prior to the black ink not working.
Current Answers
Related HP Photosmart C5100 Manual Pages
Basics Guide - Page 4
... panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper jams 12 Make a copy...12 Scan an image...13 Print 10 x 15 cm (4 x 6 inch) photos 15 Print from a software application 16 Replace the ink cartridges 18 Clean the HP All...
Basics Guide - Page 5
..., including borderless copies. The HP All-in-One at a glance
2
HP Photosmart C5100 All-in -One is connected to print, edit, or share. HP All-in-One overview
1 HP All-in-One...black-and-white copies on your photos to make high-quality copies of the HP Photosmart software that allows printing. You can also transfer your computer. Print photos The HP All-in -One series You can print...
Basics Guide - Page 6
... to as the tray extender)
Paper-width and paper-length guides for the photo tray
Photo tray
Paper-length guide for the main input tray
Ink cartridge door
Memory card slots
Glass
Lid backing
Label
Description
1
Ethernet port
2
USB port
3
Power connection*
4
Rear door
* Use only with the power adapter supplied by...
Basics Guide - Page 8
... the display. Scan Menu: Opens the Scan Menu where you installed with the HP All-in -One off .
To completely remove power, turn the HP All-in -One to make prints of your photos. OK: Selects a menu, setting, or value displayed on the display. Use the HP Photosmart software
You can also use...
Basics Guide - Page 12
...printer description is correct, select Yes, install this program.
4. Double-click the HP All-in -One devices. 5. Click Next to allow the Setup program to finish the installation process. To test your network connection, go to connect. If the device description is correct. When you want to
the HP All-in -One, print.... See your computer to open the necessary ports and continue...
Basics Guide - Page 21
... for the color ink cartridges
18
HP Photosmart C5100 All-in-One series
Make sure the HP All-in-One is specially formulated to use only the ink cartridges that came with the ink in the print head assembly at first-time setup. Note If you are replacing the black ink cartridge, lift the latch on the page. Open the ink cartridge door by lifting...
Basics Guide - Page 22
Tip You can recycle low or empty ink cartridges. Remove the new ink cartridge from its slot to the following Web site: www.hp.com/hpinfo/...to remove it.
Press down on the gray latch until it by the handle, slide the ink cartridge into the empty slot. Pull the ink cartridge toward you out of charge.
The HP Inkjet Supplies Recycling Program is available in -One overview
...
Basics Guide - Page 23
...a nonabrasive
glass cleaner. Repeat steps 2 through 5 for each ink cartridge you might seep under the glass and damage the device.
3. Close the ink cartridge door. To clean the glass 1.
Clean the glass with ...the glass
Glass that your copies and scans remain clear, you are replacing. 8. Do not scrub the backing.
20
HP Photosmart C5100 All-in -One. Turn off the HP All-in -One, ...
Basics Guide - Page 28
...into a power outlet.
Open the ink cartridge door, and check for example, colored paper, paper with one or more of the ink cartridges. Cause The HP ...Printer not Found screen appears during installation ● I am using a cable modem without a router and I received a message on the display about a paper jam or a blocked print head assembly Solution If either a paper jam or blocked print...
Basics Guide - Page 29
...Photosmart C5100 All-in -One Cause Cables are not connected properly.
Top light: If this light is a solid green, the device is properly connected to discover the HP All-in -One series b. Check the cable connections from your LAN card is installed properly and set up properly. The Printer... RJ-45 Ethernet jack
on
again.
Click Device Manager. 4. Solution Make sure your modem or...
Basics Guide - Page 31
Solution
To obtain an IP address for your other computers, and no DHCP or router, you must be replaced ● Ink cartridge problem ● Ink cartridge(s) are empty ● Ink cartridge(s) are expired
28
HP Photosmart C5100 All-in -One, more paper jams are removing it from the rear door 1. Clear paper jams
If the HP All-in -One. 2. Turn...
Basics Guide - Page 32
... ● Printer alignment failed ● Replace ink cartridges soon ● Wrong ink cartridge(s) installed ● Ink cartridge is missing, incorrectly installed, or not intended for your country/region, and then click Contact HP for information on the control panel. For more information, see the printed documentation that the HP All-in this message after the device has undergone...
Basics Guide - Page 33
... non-HP ink. For more information, see :
● Replace the ink cartridges ● Ink cartridge warranty information
Ink expiration near Cause The ink in the indicated ink cartridge(s) is to protect the printing system and to :
30
HP Photosmart C5100 All-in -One detected non-HP ink. HP recommends that you purchased genuine HP ink cartridge(s), go to ensure ink quality. Printer service or...
Basics Guide - Page 34
... or reliability of the device, until the door
locks into place. Print head failure Cause The print head assembly or the ink delivery system has failed and the HP All-in-One can no longer print. Printer service or repairs required as a result of paper is blocked. Basics Guide
31 Solution Replace the indicated ink cartridge(s) or press OK...
Basics Guide - Page 35
... Photosmart C5100 All-in -One, and you still receive this device. If there are fully inserted and locked in place.
Contact HP Support. If there are missing. Go to continue. If the alignment fails again, you align the printer, the alignment might have a defective sensor.
Contact HP customer support. Solution Remove and reinsert the ink cartridges...
Basics Guide - Page 36
... company charges apply. HP support by device, country/region, and language.
Basics Guide
33 For more information, see: Replace the ink cartridges
Cause The wrong ink cartridge(s) are in front of phone support ...-date device information and expert assistance and includes the following information: ● Model number (located on the label on the front of the HP All-in the print head ...
Basics Guide - Page 38
...is affected by the type of paper and the amount of ink you are using.
paper) n/a
Cards
110 lb. index max...Print specifications
● Up to 1200 x 1200 rendered dpi black when printing from a computer ● Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi ● Print speeds vary according to the complexity of supported media sizes, see the printer...
Basics Guide - Page 40
... Photosmart C5100 All-in your country/region. Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in -One series, etc.) or product numbers (Q8211A, etc.). Ink cartridge warranty information
The HP ink cartridge(s) warranty is applicable when the product is SDGOB-0605-01.
The end of warranty date, in its designated HP printing device...
Basics Guide - Page 42
...replace ink cartridges 18 make a copy 12 memory cards slots 2 missing ink cartridge... 29
N network
finish setup 7
O OK button 5 on button 5
P paper
jams 12, 25, 28 paper sizes 35 specifications 35 paper tray capacities 35 phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print...
Basics Guide - Page 43
... USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device
26 using a cable modem
without a router 28
U uninstall software 22 USB cable installation 24
W warranty 34 wireless router 7
Z zoom
button 5
40
HP Photosmart C5100 All-in-One series reinstall software 22 replace ink cartridges 18 right arrow 4 RJ-45 plug 7 rotate...
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