HP Photosmart C5100 Support Question
HP Photosmart C5100 Support Question
Find answers below for this question about HP Photosmart C5100 - All-in-One Printer.Need a HP Photosmart C5100 manual? We have 1 online manual for this item!
Question posted by Anonymous-38941 on September 26th, 2011
Ink System Failure Message
This is what comes up on my computer when my printer won't print.
Current Answers
Related HP Photosmart C5100 Manual Pages
Basics Guide - Page 4
... software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34
3 Technical information 35 System requirements 35 Paper specifications 35 Print specifications 35 Copy specifications 36 Scan specifications 36 Physical specifications 36 Power specifications...
Basics Guide - Page 5
..., such as providing information for your computer. The HP All-in-One at a glance
2
HP Photosmart C5100 All-in -One. HP All-in-One overview
1 HP All-in-One overview
Use the HP...All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from the control panel, without uploading your photos to a computer first. Note This guide introduces...
Basics Guide - Page 7
...on .
Reprints: Scans a photo and prints it . The display can select a topic to the previous screen on .
See the display for printing, saving, editing, and sharing photos. ...to as the display): Shows menus, photos, and messages.
Photosmart Express: Launches the Photosmart Express menu for more about it .
4
HP Photosmart C5100 All-in -One control panel features.
Features include ...
Basics Guide - Page 9
... describes a sampling of resources, both printed and onscreen, provide information about setting up and using the HP All-in -One series In the Device Support area, click Onscreen Guide or Troubleshooting.
- If you click Troubleshooting, the Troubleshooting and support page opens. The HP Photosmart Mac Help appears.
6
HP Photosmart C5100 All-in -One. Install the...
Basics Guide - Page 17
...the Paper Type is set to those connected through the network.
14
HP Photosmart C5100 All-in-One series If you want to print more computers on a network, do the
following options, and then press ...the photo before printing and wasting paper and ink on potential mistakes.
Note Depending on the paper size you choose, you want to print a date and time stamp on your printed page will ...
Basics Guide - Page 19
...most recent photo on your settings before printing and wasting paper and ink on a full-size sheet of paper or transparency film, or use special features.
16
HP Photosmart C5100 All-in -One overview
Chapter 1
...You need to scroll through the photos on specific types of paper
When you change the print settings. Print one of your memory card. 4. By default, the Paper Type is set to ...
Basics Guide - Page 21
... have replacement ink cartridges for the color ink cartridges
18
HP Photosmart C5100 All-in -One, to order cartridges , go to mix with the device. To replace the ink cartridges 1. Open the ink cartridge door by lifting from the front center of the shopping links on the page. Make sure the HP All-in the print head assembly...
Basics Guide - Page 23
Repeat steps 2 through 5 for each ink cartridge you might seep under the glass and damage the device.
3. To clean the glass 1. The liquid might need to dust the ...scans remain clear, you are replacing. 8.
To clean the lid backing 1. Do not scrub the backing.
20
HP Photosmart C5100 All-in -One. Clean the glass with a soft cloth or sponge slightly moistened with a mild soap and warm ...
Basics Guide - Page 27
...appears,
press OK. 5. Warning If the HP All-in-One still does not turn the device off. During installation, do not plug in -One from the Preferences menu. Troubleshooting and support
.... To set your computer to highlight Yes or No, and then press OK.
24
HP Photosmart C5100 All-in -One before the software was installed. I connected the USB cable, but I ... have a mechanical failure.
Basics Guide - Page 28
... Requirements Error: No TCP/IP ● The Printer not Found screen appears during installation ● I am using a cable modem without a router and I received a message on the display about a paper jam or a blocked print head assembly Solution If either a paper jam or blocked print head assembly error message appears on . If the alignment fails again, you...
Basics Guide - Page 29
...the power on the HP All-in-One, and then turn it again to turn the device on
again.
The Printer not Found screen appears during installation Cause The HP All-in-One is not turned on...panel to turn it on the Menu bar. 2. Solution Turn on the HP All-in-One.
26
HP Photosmart C5100 All-in-One series
Troubleshooting and support
Chapter 2
The computer is unable to discover the HP All-in-...
Basics Guide - Page 31
...Ink cartridge problem ● Ink cartridge(s) are empty ● Ink cartridge(s) are removing it snaps into place. 5. Ink cartridge messages
The following is a list of ink cartridge error messages: ● Calibration error ● Cannot print ● The following ink cartridges cannot be used after device... you are expired
28
HP Photosmart C5100 All-in-One series Replace the rear door.
Basics Guide - Page 32
... the HP All-in this message after the device has undergone firsttime setup. Solution If you can resume printing. Solution Contact HP Support. Troubleshooting and support
● Ink expiration near ● Non-HP ink ● Original HP ink depleted ● Print head assembly is stalled ● Print head failure ● Printer alignment failed ● Replace ink cartridges soon ●...
Basics Guide - Page 33
... an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty. When you use of printer failure or damage attributable to :
30
HP Photosmart C5100 All...
Basics Guide - Page 34
... of the device, until the door
locks into place.
Turn the HP All-in -One can no longer print.
HP recommends that are blocking the print head assembly. Printer service or repairs required as a result of printer failure or damage attributable to continue. Solution Contact HP Support. Printer alignment failed Cause An incorrect type of nonHP ink will...
Basics Guide - Page 35
.... Cause The print head assembly or sensor is specially formulated to mix with your device Cause One or more information, see :
Replace the ink cartridges
Wrong ink cartridge(s) installed Cause The wrong ink cartridge(s) are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you...
Basics Guide - Page 36
...of this situation happened before? - Basics Guide
33 The ink in these ink cartridges is available
to qualified online support specialists - It ...com/support. Proactive device updates, support alerts, and HP newsgrams that were shipped with the HP All-in the print head assembly. Has...and use the HP All-in -One) ● Messages that came with your country/region, and then click ...
Basics Guide - Page 40
...Number.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with the marketing name (HP Photosmart C5100 All-in-One series, etc.) or product... of warranty date, in its designated HP printing device. This regulatory number should not be found on the product as the HP ink is SDGOB-0605-01. During the warranty period...
Basics Guide - Page 42
...
I ink
empty 30 replace soon 32 ink cartridges damaged 29 empty 30 error message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 ... specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application
16 specifications 35 print head failure 31 stalled 31 print head, blocked 25 printer found screen,...
Basics Guide - Page 43
... 12, 25 language, display 24
network setup 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device
26 using a cable modem
without a router 28
U uninstall software 22 USB cable installation 24
W warranty 34 wireless router 7
Z zoom
button 5
40
HP Photosmart C5100 All-in-One series
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