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HP Officejet Pro 8500A Support Question

HP Officejet Pro 8500A Support Question

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Question posted by marvintboyd on April 16th, 2013

No 2-sided Option In The Print Dialog / Officejet Pro 8500ae-a910a

Ever since I upgraded the Mac OS from version 10.5 to 10.6.8 on my iMac 7.1,  there is no 2-sided option in the print dialog anymore.  I tried reinstalling the driver which resulted in the printer being identified with a "[FE68C1]" added to "Officejet Pro 8500 A910" and still there is no 2-sided option in the print dialog.  But there is a new line stating "AdobePDFPDE800" with a croos-out line through it (?)  Please advise.  Thanks

Current Answers

Answer #1: Posted by prateekk007 on April 16th, 2013 3:35 PM
This answer was accepted by the poster of the original question.
prateekk007

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Hi marvintboyd 

Please click on the link mentioned below that might help you:

https://support.hp.com/us-en/product/HP-Officejet-Pro-8500A-e-All-in-One-Printer-series---A9/4083864/model/4083967/document/c01935823

Please reply if you have any further questions.


Thanks & Regards
Prateek K


Related HP Officejet Pro 8500A Manual Pages

Getting Started Guide - Page 6

...\\mypc\sharedfolder\ • A Windows shared folder or an SMB Shared Folder (Mac OS X only). For information about finding the computer name, see the documentation for ...version 7.0) (Windows XP) However, if your e-mail application meets the requirements listed in this section. 4 Use the printer For Scan to E-mail, Fax to E-mail Note: If you are using the HP Officejet Pro 8500A (A910a...
Getting Started Guide - Page 31

... these suggestions in the user guide (which is printed on wireless, complete the following steps for your ... printer to your wireless network. Mac OS Open the HP Utility, located in the Dock. (HP Utility is not lit, wireless capabilities might encounter when connecting the printer to your wireless network, complete the following steps: • HP Officejet Pro 8500A (A910a-f):...
Getting Started Guide - Page 32

... Test indicates the signal is weak, try moving the printer closer to detect the signal. Reducing interference The following tips might help solve the problem. 1. Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test from large masonry structures and other electromagnetic devices, such as microwaves and cordless telephones...
User Guide - Page 5

... started Accessibility ...10 Eco-Tips ...11 Understand the printer parts 11 Front view ...11 Printing supplies area ...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding...
User Guide - Page 12

...fax setup ...213 Test fax setup ...213 D Network setup Change basic network settings 215 View and print network settings 215 Turn the wireless radio on and off 215 Change advanced network settings 215 Set ... for reducing interference on a wireless network 222 Uninstall and reinstall the HP software 222 E Printer management tools HP printer software (Windows 225 HP Utility (Mac OS X) ...225 8
User Guide - Page 15

... Materials: For more information on both sides (duplexing). • Energy Savings Information: To determine the ENERGY STAR® qualification status for this printer, please visit the HP Eco Solutions Web site for Mac OS X, visit the Apple Web site at www.apple.com/ accessibility. For more information, see Print on HP's environmental initiatives. In addition...
User Guide - Page 22

...options available in the Setup menu: 1. Follow the prompts on the front of the control-panel display shows the available modes for the printer...printer settings or print reports, use this printer has a specific model number. Finding the printer model number In addition to help for your computer, such as the HP printer software, the HP Utility (Mac OS X), or the EWS. TIP: If the printer...
User Guide - Page 34

Click Options & Supplies. 3. To clean the scanner glass 1. Lift the scanner lid. 30 Get started To turn on accessories on Macintosh computers The Mac OS automatically turns on all accessories in the printer driver when you add a new accessory later, follow these maintenance procedures as necessary. • Clean the scanner glass • Clean the exterior •...
User Guide - Page 38

... brochures (Windows) • Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for your software application, click Print. 3. To print in black and white, click the Advanced tab, and then change settings, click the button that opens the Properties dialog box. Make sure the printer you want to access these options. 5. For more information on...
User Guide - Page 39

.... 1. Make sure the printer you want to access these options. 5. Also, avoid envelopes with the software program you load in the tray. Make sure the envelopes you are wrinkled, torn, or otherwise damaged. Print on the Paper/Quality tab. Load paper in the printer are tightly constructed and that are using. Print brochures (Mac OS X) 1. Follow the...
User Guide - Page 40

...on photo paper (Windows) • Print photos on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. The paper might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Make sure the printer you want , and then click Print to Landscape. 6. Depending on envelopes (Mac OS X) 1. Click OK, and then click...
User Guide - Page 41

... accessed can insert supported memory cards into the slots located on photo paper (Mac OS X) 1. Print photos 37 In addition, you want , and then click Print to access these options. 5. CAUTION: Attempting to the USB port on the front of the printer. To print the photo in a grainy image. 7. For more than one of the following settings...
User Guide - Page 44

... the instructions for your operating system. • Print borderless documents (Windows) • Print borderless documents (Mac OS X) Print borderless documents (Windows) 1. Depending on which you want to begin printing. Click the Advanced tab. 6. Print borderless documents (Mac OS X) NOTE: Follow these options. 5. Mac OS 10.6. Load paper in the tray. For more information...
User Guide - Page 45

... Mac OS 10.5. Click Two-Sided Printing under Copies & Pages, and then select the appropriate binding type. Using your document. NOTE: You can print on the printer's control panel to you can print from email connected mobile phones, netbooks, or other settings, and then click OK. 5. Print on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver...
User Guide - Page 48

... device. 3. Touch Start Scan. Chapter 3 3. For more information, see Load an original on your HP printer, and then select HP Scan. • Mac OS X: Click the HP Utility icon in the ADF. Load your original print-side ...Document Type to select the type of document you want to save . Make changes to scan options, if needed . 4. Scan to a memory card To scan an original to select the type...
User Guide - Page 56

...: If you are printed instead of the Digital Fax Setup Wizard. Open the HP printer software. 2. For more information, see Embedded Web server. Click Additional Settings. After you can only use Fax to E-mail/Network Folder in your computer's default Web browser. Color faxes are using the HP Officejet Pro 8500A (A910a-f), you have entered the...
User Guide - Page 63

...print-side down in the right-front corner of the printer when manually sending a fax. Select the printer that you are going to send them a fax before sending it easy for you cannot find the pop-up menu, try...This is connected to the printer. If a person answers...Now to the Printer selection. 5.... in the name. 4. Mac OS X 1. To send a... software application, click Print. 3. Send a ...
User Guide - Page 95

... Printers folder. Try these when you are removed. • The printer is available from the HP support Web site (www.hp.com/ support). Make sure the printer is connected firmly to the printer. For Mac OS ... of the text or graphics is not responding (nothing prints) • Printer takes a long time to print • Blank or partial page printed • Something on for the first time, it ...
User Guide - Page 169

...-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: HP Officejet Pro 8500A (A910a-f): 216 x 297 mm (8.5 x 11.7 inches) HP Officejet Pro 8500A (A910g-z): 216 x 356 mm (8.5 x 14 inches) NOTE: To find your model number, see Finding the printer model number. • Maximum scan size from ADF: 216 x 356 mm (8.5 x 14 inches) HP...
User Guide - Page 225

... Wi-Fi users with one wireless device to another wireless device. If your network uses WEP, you are changing to a wireless connection, make sure that only authorized users can change the connection method (Mac OS X) 1. Test the wireless connection Print the wireless test page for information about the printer's status, MAC address, and IP address. The wireless...

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