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HP J3680 Support Question

HP J3680 Support Question

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Question posted by kerryyoungdale on February 25th, 2017

I Get Cartridge Error On My Screen Even After Several Cleaning Of The Contacts

How do I get rid of the "cartridge error" on my screen. I have cleaned the contacts several times and the cartridges are new. What could be the problem?

Current Answers

Answer #1: Posted by waelsaidani1 on February 25th, 2017 10:09 PM
This answer was accepted by the poster of the original question.
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797
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Use "original" HP cartridges! This message can happen when you use "non" HP cartridge or recycled ones.

Answer #2: Posted by findadnan on February 26th, 2017 2:17 AM
findadnan

Member since:
February 26th, 2017

Points: 6,780
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points
What I sugguest you is to remove the cartridges and reset them again. Hope the error will be solved.

If your problem doesn't solve, the you can get solution form HP Website. Just follow this link and see the steps:

https://support.hp.com/us-en/document/c01570542


DaniPak

Related HP J3680 Manual Pages

User Guide - Page 4

... are color blind, colored buttons and...cleaning. 5. Do not install or use of Microsoft Corporation in the express warranty statements accompanying such products and services. Refer servicing to a power source. Accessibility The device provides a number of Adobe Systems Incorporated. The software also supports Windows accessibility options such as screen...or editorial errors or omissions...
User Guide - Page 8

... troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges 108 Clean the print cartridges 109 Clean the print cartridge contacts 110 Clean the area around the ink nozzles 112 Store print cartridges...113 Clean the device...114 Clean the glass strip...114 Clean the white strip...115...
User Guide - Page 13

... (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. Provide the latest printer software, and product and support information. Contains tools to configure print settings, align the device, clean the print cartridges, view ink level of the document is...
User Guide - Page 22

...device. If the selected device is opened, you can use the Control Panel in the Dock. then reinstall the software. Select your computer does not contain any icons, an error... such as the launching pad for the ink cartridges. NOTE: On a Windows computer, the features...point to the Dock menu shortcuts by HP Officejet J3600 only. 2. The HP Device Manager window appears. 3. You can gain...
User Guide - Page 43

...4. Load your print cartridges. Press START COPY Black or START COPY Color. Paper type Control ...Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium photo L (Japan only) Premium Photo Change copy speed or quality The device...than the Normal setting. NOTE: The HP Officejet J3500 supports black and white copies on the...
User Guide - Page 54

... prompt appears. 3. The device automatically sends your originals print side down into memory, you will hear a dial tone. 3. Press START FAX Black or START FAX Color. Send a fax from memory...dial tone. Load your fax at the specified time. 50 Fax NOTE: The HP Officejet J3500 supports black-and-white faxes only. If the device detects an original loaded in the automatic document...
User Guide - Page 57

... the device. This section contains the following topics: • Change the fax resolution • Change the Lighter / Darker setting • Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black-andwhite documents. Send a fax 53 Send a color original or photo fax (HP Officejet J3600...
User Guide - Page 69

... phone cord is connected to the device • Checks that full-size paper is called Fax over Internet Protocol (FoIP). Make sure the print cartridges are installed, and that the phone...your connection to the Internet and provides analog phone ports for information on the device. If you experience problems sending and receiving faxes while using an Internet fax service, use a FoIP service...
User Guide - Page 107

... HP Officejet J3500 supports one black print cartridge only. Mac OS is supported by country/region. The print cartridges might come in the following topics: • Supported print cartridges • Handle the print cartridges • Replace the print cartridges • Align the print cartridgesClean the print cartridgesClean the print cartridge contactsClean...
User Guide - Page 108

...the print cartridges carefully. You can cause temporary printing problems, or even permanent damage. Do not touch the copper-colored contacts or the ink nozzles. Replace the print cartridges Follow these... cartridge after it is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for a print cartridge ...
User Guide - Page 111

... HP Officejet J3500 has a slot for one black print cartridge only. If you are installing the tri-color print cartridge, slide it into the left slot. Work with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Slide the new print cartridge forward into...
User Guide - Page 113

... country/region, and then click Contact HP for information on calling for the first time. This selects Tools and then selects Align Print Cartridge. 4. Load letter, A4, or legal unused plain white paper into the input tray. 2. Click the Device Services tab. 4. Do not clean print cartridges unnecessarily, as this device. The device prints a test page and calibrates...
User Guide - Page 114

... Utility (Mac OS). 2. Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. Press Setup. 3. Clean the print cartridge contacts Clean the print cartridge contacts only if you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. To clean the print cartridges from the HP Photosmart Software 1.
User Guide - Page 115

... rubber swabs, lint-free cloth, or any excess water from the back of the device. Wait until the print carriage is unplugged, the date and time might need to release it, and then pull it . 6. To clean the print cartridge contacts 1. Work with print cartridges 111 TIP: Coffee filters are lint-free and work well for...
User Guide - Page 116

... the ink nozzles only if you continue to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. TIP: Coffee filters are lint-free and work well for the other print cartridge (HP Officejet J3600 only). 10. This debris can cause ink streaks and smudges on your printed pages after you installed...
User Guide - Page 122

... information on ink. Blank or partial page printed Clean the print cartridge Complete the print cartridge cleaning procedure. For more information, see Change print settings. Chapter 8 Device takes a long time to printouts. For more information, see Set minimum margins. For more information, see Solve paper-feed problems. There is selected as those generated by USB...
User Guide - Page 132

...text or images from another device, such as those in...Error messages appear • "Unable to activate TWAIN source" or "An error occurred while acquiring the image" • If you are not TWAIN-compliant do not solve the problem...color settings are correct for cleaning instructions. • The defects might be detected when the image is scanned or printed or when the image appears on a screen...
User Guide - Page 163

...; Automatic busy redial up black-and-white and color fax capability. • Up to 100 speed dials • Up to 200-page memory (varies by model, based on -demand thermal inkjet • Language: Lightweight Imaging Device Interface Language (LIDIL) NOTE: HP Officejet J3500 supports black print cartridges only. • Mac OS X (10.3.9 and higher, 10...
User Guide - Page 177

...setup with parallel phone systems 77 after the support period 152 align print cartridges 108 answer ring pattern change 63 parallel phone systems 79 answering machine fax ...cartridges clean exterior 116 glass strip 114 print cartridge contacts 110 print cartridge ink nozzle area 112 print cartridges 109 scanner 114 white strip 115 color copies 42 fax 53 color copy 37 colored text, and OCR 45 colors...
User Guide - Page 181

...dial entries 32 troubleshoot 116 print cartridge door, locating 11 print cartridges align 108 clean 109 clean contacts 110 clean ink nozzle area 112 handle ...color fax 53 manually 48 memory, from 50 monitor dialing 49, 51 multiple recipients 51 schedule 50 troubleshoot 135, 137, 140 send scans for OCR 45 to answer 62 S save default settings 16 faxes in memory 56 scan cancel 45 edit images 44 error...

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