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HP Designjet 815mfp Support Question

HP Designjet 815mfp Support Question

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Question posted by ictservicedesk on March 23rd, 2016

Error Scanning

It is possible to start a scan, but the document being scanned just stays in the scanner, it doesn't come back out.On trying to calibrate the scanner, the calibration sheet enters the scanner and then stops ¾ of the way through, stating:You must manually remove the extended thick original from the scanner and then insert this original when starting a new test.After this calibration has failed, a message now comes up statingTo maintain scanning quality it is now recommended to perform preventative service on the scanner.Call HP support.Previously the scanner also stated it was unstitched and before that scanner not found was an issue.

Current Answers

Answer #1: Posted by waelsaidani1 on March 25th, 2016 11:27 AM
This answer was accepted by the poster of the original question.
waelsaidani1

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Make sure your network is working correctly and the printer is ready for scanning. check Windows Image Acquisition (WIA), this is a service in the Windows operating system that supports communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

Related HP Designjet 815mfp Manual Pages

HP Designjet 4200 Scanner - Quick Reference Guide - Page 2

... scanned images or send them to find the online help from the Online Help button Designjet scanner software. Further information is as simple to use as a conventional office copy machine. s HP Designjet Online: http://www.designjet.hp.com/. The components of the system are : s hp designjet 815mfp scanner s hp designjet 800ps printer s hp designjet scanner software your HP Designjet...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 3

... 12 scanning thick media 13 previewing copies 17 adding a new printer 20 creating a new media profile 21 scanning and copying files to CD 22 troubleshooting touch screen error messages 23 scanning problems 26 flashing lights on the operator panel 27 printing problems 28 scanner software in the wrong language 29 scanner software does not start 30 hp designjet 815mfp & scanner 4200...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 6

... copy tasks. s Setup: printer, scanner, and job accounting settings that are likely to be sufficient for moving the image, moving and resizing the paper frame, alignment and zooming tools. quickref.book Page 2 Wednesday, February 12, 2003 2:01 PM using your setting and returns to the previous dialog. 2 hp designjet 815mfp & scanner 4200 You can also...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 13

..., filename, etc. hp designjet 815mfp & scanner 4200 9 The default filename is the current date and time. Select the Scan tab and set later in the Setup tab before you print from file function. You can be set your images as margins, layout, and media profile can send them to your printer using the print from...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 15

... with the Scan tab; The current Setup tab settings, such as margins, layout, printer and media profile..., will be printed), or by using a combination of copies you want by defining the number for printing files from other sources. c - a - b - to send the listed files to List button. If the list is set the number of both. hp designjet 815mfp & scanner...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 16

...hp designjet 815mfp & scanner 4200 d - Set the number of control and flexibility, consider using the Scan tab to scan to file and the Print tab to the printer. ...scanner. You can adjust each one until all the input originals. to the set have been scanned. A set just as normal, but it will be copied as you can with single document copying. Make your printer...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 18

... the scanner. Center loading is recommended with thick originals, so that the media transport rollers grip more evenly. If lines seem uneven, proceed as follows: f - scanning thick media d - quickref.book Page 14 Wednesday, February 12, 2003 2:01 PM c - Close the scanner cover. In the Setup tab, select the Scan Options button. 14 hp designjet 815mfp & scanner 4200...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 25

... media profile. a - Press the Add Media Profile button. i - The media profile is not there in the list of available media profiles. e - c - hp designjet 815mfp & scanner 4200 21 Press the Calibrate RIP button. Press the Setup tab. b - You can be deleted. Load the color sheet into the scanner face down, aligning the arrow to delete media profiles.
HP Designjet 4200 Scanner - Quick Reference Guide - Page 27

... empty before the final copy or scan operation. none Check that the name of action in each case. hp designjet 815mfp & scanner 4200 23 The printer cannot be detected. Check that the FireWire cable between the scanner and the touch screen is correctly connected at both ends. If you see an error code with auto-size detection...
HP Designjet 4200 Scanner - Quick Reference Guide - Page 28

...sheet. 1016 Reinsert the sheet. 1017 Check that you have inserted the correct sheet. 1018 The user canceled the color map operation. 24 hp designjet 815mfp & scanner 4200 Not enough disk space for current printer No printer selected Invalid scan... scan image. Error printing colorsheet Error detecting index-mark Sheet bad aligned Error detecting left margin Error detecting right margin Error ...
HP Designjet 4200 Scanner - User Guide - Page 4

... me about the scanner insertion slot 59 tell me about scanner operating modes 60 tell me about my scanner software 62 tell me about the hp designjet scanner software 62 tell me about the scanner software user interface 63 tell me about the scan options 65 tell me about the user interface options 66 ii hp designjet 815mfp & scanner 4200
HP Designjet 4200 Scanner - User Guide - Page 30

.... 3. Remove the pressure platen. 24 hp designjet 815mfp & scanner 4200 how do I maintain/recover my system? Open the scanner cover. Turn the scanner power off. 2. The scanner maintenance procedure should all be performed once per month. Place your fingers just inside the insertion slot and flip the cover upwards to expose the scan area. 4. maintenance procedures Maintenance procedures...
HP Designjet 4200 Scanner - User Guide - Page 53

... care on page 24. 2. Remove any original in this situation a scan may be on until the self-adjust is again possible, the Wait light stops flashing, but continues to the normal position (also in the scanner. 2. Return the Original Pressure Platen to be camera position errors. When adjusting is complete. the problem is with the...
HP Designjet 4200 Scanner - User Guide - Page 62

... is again possible, the Wait light stops flashing, but the quality will be compromised (when adjusting is selected in this procedure The scanner keyboard is turned on, and stays on during basic calibration to indicate that require professional service. wait light The Wait light comes on when the scanner power is disabled during this situation a scan may be...
HP Designjet 4200 Scanner - User Guide - Page 67

...scanned image. by adding toned shades of gray such as text or lines) you wish to sharpen. hp designjet 815mfp & scanner...Error diffusion halftoning usage Halftone copy to print of all normal originals Halftone copy to differentiate. For example, you may have an image with the blur filter, you can be set and control sharpening, softening, and blurring filters, giving you rich possibilities...
HP Designjet 4200 Scanner - User Guide - Page 108

... custom scale 32 how to select input 4 how to select output 6 overview 73 presets, changing 69, 74 standard sizes 95 soften 61 software does not start 52 software reinstallation 29 software, scanner 62 speed, scanning 65 standard paper sizes 95 status monitoring 71 hp designjet 815mfp & scanner 4200
HP Designjet 4200 Scanner - User Guide - Page 109

..., power on/off 38 touch screen calibration 30 touch screen stops responding 52 touch screen, hard to ...scanner's firmware 29 user interface, overview 63 using your printer 1 V vertical precision setting 81 W waste of paper, avoiding 79 Web site 92 wet ink, don't scan 2 WIDEsystem software 71 width, how to set 3 workgroup, how to create 37 Z zoom the preview image 14 hp designjet 815mfp & scanner...
HP Designjet cc800ps, 815mfp, 5500mfp, and 4200 scanner - Color Reproduction - Page 6

... damaged and the glass plate of the scanner may be run the scanner maintenance process? If the ink is no need to run every 100 scans or once a month, but it depends...run the Pen Alignment and Color Calibration for the HP Large Format Color Copiers family: cc800ps, 815mfp, 5500mfp and 4200 scanner 6/6 You may have a problem (colors very different from the printer front panel. … Is ...
HP Designjet cc800ps, 815mfp, 5500mfp, and 4200 scanner - Color Reproduction - Page 35

...original image need to print on other . A new media profile will ensure that the scanner and the printer are some other reasons (more vivid colors, darker or lighter image). It would be ... time a printhead is replaced (just the printhead, not the cartridge) or a new media type, for the HP Large Format Color Copiers family: cc800ps, 815mfp, 5500mfp and 4200 scanner 35/35 To prevent this, ...
HP Designjet cc800ps, 815mfp, 5500mfp, and 4200 scanner - Color Reproduction - Page 37

.../800, HP Designjet 105x and HP Designjet 5500 printers on High Gloss Photo and Heavy Coated media. Please note that can be rejected. At HP, we analyzed various environments and reached the following images show the non-reproducible colors for the HP Large Format Color Copiers family: cc800ps, 815mfp, 5500mfp and 4200 scanner 37/37...

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