HP Designjet 5000 Support Question
HP Designjet 5000 Support Question
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Question posted by cashoot1o on July 17th, 2014
Hp Designjet 5000 Cannot Load Media Profiles
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Related HP Designjet 5000 Manual Pages
HP DesignJet 5000 Series Printer - Pocket Guide - Page 53
... an optional accessory.
You can also use an empty cardboard tube to the HP Designjet 5000 when the Take Up Reel has been installed as the media you can make a core tube for different widths of the core tube.
Load & Unload Media
Loading the Media onto the Take Up Reel
The following procedure is level with the Take...
HP Designjet 5000 series printer - User's Guide - Page 17
... Solutions Front-Panel
Printer Options
Other
Index
Media
Roll Media
Media & Ink
Sheet Media
The Ink System
The Ink Cartridge
The Printhead
The Printhead Cleaner
The HP Designjet 5000PS Printer and HP Designjet 5000 Printer use with a new printhead, you must also replace the corresponding printhead cleaner.
The Printhead Cleaner
This section shows you how to load and unload a sheet...
HP Designjet 5000 series printer - User's Guide - Page 154
...printer was performing has failed. Note down loading media profiles procedure. The front-panel shows an error code, represented here by XXXX.
Press the Enter to correct an internal error, the correct functioning of media that was added at the factory. If the printer... and contact your HP representative.
Introduction Media & Ink Solutions Front-Panel
Printer Options
The Front-Panel...
HP Designjet 5000 series printer - User's Guide - Page 159
... use see Loading Roll Media Guidelines
For the minimum size of the down loading media profiles procedure. If this is too far to the left on it is not positioned correctly in the printer.
The media is straight when you have loaded the media correctly as shown in . Procedure
For guidelines on loading media see Functional Specifications
Reload the media making sure...
HP Designjet 5000 series printer - User's Guide - Page 179
... the trailing and leading edges of media exiting the printer
Leading Edge
Using Reduced Margins with roll media loaded on which Margin setting has been selected in the FrontPanel
Print Management
Index
Printer Configuration
Reduced margins allow you to save media when you send continuous run print jobs to an HP Designjet 5000 series printer with a Take Up Reel (TUR...
Service Manual - Page 5
...Plot 1-16 User message "Media loaded incorrectly. Table of Contents
Table of Contents
1
Troubleshooting 1-1
Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40
HP DesignJet 5000 Series Printers Service Manual
3 User Message...
Service Manual - Page 13
... a Banner Plot 1-16 User message "Media loaded incorrectly. Troubleshooting 1
Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40
HP DesignJet 5000 Series Printers Service Manual
1-1 Remove media" 1-16 User message "Warning...
Service Manual - Page 18
...the BootROM DIMM ⇒ Page 8-75.
Did the media jam occur when loading media?
Is the customer using HP Coated Media when problem occurred, please also refer to see if ...
HP DesignJet 5000 Series Printers Service Manual To clear this, you must lift the media lever and insert thicker media into the carriage path and cause a head crash, thus causing many cases a media jam causes the media...
Service Manual - Page 20
...they are no pieces of paper left inside the Printer,
especially if it along the complete axis of the Slider Rods with the media load lever lifted. n Also, check that there are... (⇒ Page 8-46) or the Scan- Axis Motor ⇒ Page 8-55.
1-8
HP DesignJet 5000 Series Printers Service Manual n If the Printer still fails, replace the Main PCA ⇒ Page 8-79. n Apply Oil along the paper...
Service Manual - Page 22
..." (see Altitude Setup 4-23).
1-10
HP DesignJet 5000 Series Printers Service Manual n Replace the Booster Fan ⇒ Page 8-103. 2. n Clean the Overdrive using the Platen Cleaning Utility ⇒ Page 9-9. n Replace the Vacuum Fan ⇒ Page 8-98.
Troubleshooting
Problems with Vacuum
If you have problems loading either Roll or Sheet Media, then there could be a problem with...
Service Manual - Page 24
... the "Media Options" menu and
perform the Accuracy Calibration (Refer to the User's Guide Media Solutions). To solve the problem, try the following : n Select the Media loaded in the...media causing the band to the same conditions that the calibration was done in the position where the printing restarted. Banding with the dried ink on the Front Panel.
1-12
HP DesignJet 5000 Series Printers...
Service Manual - Page 28
Troubleshooting
Drying Time Too Long for the 60" model Printers.
1-16
HP DesignJet 5000 Series Printers Service Manual It should be set as No for the 42" model Printers and Yes for HP Studio Canvas
Under conditions of high humidity (> 70%) HP Studio Canvas retains a high amount of humidity ( Device
setup > TUR installed". To solve the problem try the...
Service Manual - Page 29
... the following: n Check that the media sensor cable is connected correctly n Check that the media sensor cable is not damaged and that the Electrical Cable is clipped correctly. If the message comes up correctly. To solve this message appears after the Tubes have been a bad
HP DesignJet 5000 Series Printers Service Manual
1-17 n Replace the ISS...
Service Manual - Page 32
...HP DesignJet 5000 Series Printers Service Manual n Just ignore this information about the Line Sensor calibration.
But there is "0". Line Sensor is a firmware bug. This is shown as "Not calibrated" in the Service Configuration Print. during media loading...has not been performed. This problem is not clipped properly. Printer unloads media (it is possible that the crane (the part of ...
Service Manual - Page 37
... only purchased sheet media. The paper should load over the roll toward you are mixing prints or nesting sets of the roll.
n The media may be crumpled or warped or may be rejected. Clean the Overdrive using hand-cut media. HP DesignJet 5000 Series Printers Service Manual
1-25 Troubleshooting
Solving Media-Handling Problems
NOTE
HP Designjet Printers minimum media size is A3 in...
Service Manual - Page 46
... Profile Revision
HW Coated (Economy) HW Coated Coated Paper Photo Imaging Gloss Colorfast Vinyl Paper Semi-Gloss Poster Paper Studio Canvas and more.......
*HW Coated (Economy) *HW Coated *Coated Paper *Photo Imaging Gloss *Colorfast Vinyl *Paper Semi-Gloss *Poster Paper *Studio Canvas and more....... Yes, No
Yes, No
Troubleshooting
Media Menu
HP DesignJet 5000 Series Printers...
Service Manual - Page 49
...Maintenance. n I /O setup...
Internal RIP settings... Top
Back
↑ Make Selection
↓
Enter
Press Enter
HP DesignJet 5000 Series Printers Service Manual
1-37 Troubleshooting
Service Configuration Print
The Service Configuration Print is displayed on the front-panel, scroll to
the "Printer Setup Options" icon and press the Enter key. How to the "Utilities" menu display...
Service Manual - Page 74
...you will get the message "no media profiles available".
n Report the error to unload the media and switch the Printer ON and OFF again. n Which firmware revision the printer is using (displayed during
Printer initialization when powering ON). n Which software application the customer is using (name, version, etc.).
2-22
HP DesignJet 5000 Series Printers Service Manual The solution is...
Service Manual - Page 75
...error continues, replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual
2-23 System Error Codes
System Error:
0F0200 00b007bc
Problem Description:
This is nothing wrong... If the two LED's are defective. just switching the Printer OFF and ON again will cause it is related to an internal crash involving media profiles and memory. It happens normally in the ECP mode....
Service Manual - Page 376
...> HP DesienJet folder and run it . This problem only appears when you will have.
Once the update is to UV ink firmware while the media is A.01.xx, then you will get the message "no media profiles available... the system error "0d0000 033f019C".
In this process.
9-12
HP DesignJet 5000 Series Printers Service Manual
The update process sends a special file to update it from the...
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