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HP 5500n Support Question

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Question posted by LS1GRAY on July 2nd, 2014

Error 13.01.00 Jam

I have an error message 13.0A.00 jam in top cover area. There is no paper anywhere in the printer. What can cause this?

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Answer #1: Posted by BusterDoogen on July 2nd, 2014 1:15 PM
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... error messages 115 Control panel messages 116 Paper jams 137 Paper jam recovery 137 Common causes of paper jams 139 Clearing paper jams 141 Jam in Tray 1 or Tray 2 141 Jam in Tray 3 or Tray 4 144 Jams in the top cover 150 Jam in paper input path or paper path 154 Jam in duplex path 157 Paper handling problems 160 Printer response problems 166 Printer control panel problems 170 Color...
HP Color LaserJet 5500 series printer - User Guide - Page 30

... status information as well as menus, help information, animations, and error messages. The Ready, Data, and Attention lights provide at-a-glance information about the printer and print jobs. Graphics illustrate levels of supplies, the locations of paper jams, and job status. Menus give access to printer functions and detailed information. 20 Chapter 2 Control panel EN_WW Control...
HP Color LaserJet 5500 series printer - User Guide - Page 31

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HP Color LaserJet 5500 series printer - User Guide - Page 80

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HP Color LaserJet 5500 series printer - User Guide - Page 125

... auto-continuable error message will take precedence. These messages are auto-continuable. Some of the button pressed will override the auto-continue feature and the function of these messsages are cleared by the AUTO CONTINUE setting. They change as adding paper or clearing a paper jam. These messages typically alternate with the printer. Warning messages Warning messages inform...
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... pages and exiting Help, contact HP Support. Printing will not be reprinted. Control panel message Warming up 10.XX.YY SUPPLIES ERROR For help press 13.XX.YY JAM IN TOP COVER AREA For help press 13.XX.YY JAM IN DUPLEX PATH For help press 13.XX.YY JAM IN PAPER INPUT PATH For help press Description The printer is missing.
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... will not be reprinted. Press and to step through the instructions. 3. Control panel message 13.XX.YY JAM IN PAPER PATH For help press 13.XX.YY JAM IN TRAY 1 For help press 13.XX.YY JAM IN TRAY X For help press Description There is a jam in Tray X. A page is jammed in the multi-purpose tray. To exit help, press . 4.
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