Dell XPS 17 Support Question

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Question posted by monkeynut on June 5th, 2013

Bluetooth Serviceview Error

Bluetooth Serviceview starts to search for the Bluetooth device services and stops with an errorand then terminates. This happens with both devices a headset and a telephone. These two devices work fine together. I downloaded the latest Bluetooth drivers from Dell and then attempted to uninstall the old drivers. Alas this also aborts part way through with an error message telling me to contact admin support. However the drivers are still installed and still identify Bluetooth devices. Under Bluetooth device properties there are 4 out of 5 services selected so services can be located. This is the first time that I have tried to use Bluetooth on this Dell. All my other Bluetooth devices including a Mac Mini work with each other and only this Dell doesn't. Any ideas of how to fix this will be much appreciated.

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Answer #1: Posted by DreadPirateRoberts on July 31st, 2013 4:20 AM

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DreadPirateRoberts

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Try pairing another Bluetooth item (cell phone) to it.If you get the error "Bluetooth adapter is disconnected or not turned on" then the Bluetooth cable has become disconnected from the MOBO,or not connected at all.Is your Bluetooth light on,if not then this will also verify that.The Bluetooth module will still show as enabled in BIOS even if it has become disconnected from MOBO.

Next open the Bluetooth compartment and make sure the BT module is connected,this would be the easiest and first place i would check before going to the MOBO to reconnect.

You can try just simply reseatting the BT module.

The BT compartment is right next to the battery bay,you will see a 1" x 1 cm stirp with one screw to undue.This will not void warranty unless you damage something in the proccess which ive never seen from replacing this.But check and see if in fact the BT module is in there and just try to reseat it,(take it out and reconnect it) carefull on pulling the card away from the cable,hold the BT module and pull it from the white connector.

Next click start>control panel>programs and features> single click "WIDCOMM Bluetooth Software" then click uninstall at the top>DO NOT restart laptop.Go to the driver and download page and re-install the driver then restart.

Related Dell XPS 17 Manual Pages

Setup Guide - Page 4

... United States and/or other countries; Other trademarks and trade names may be used by Bluetooth SIG, Inc. is a trademark of these materials in any manner whatsoever without notice. ... in this text: Dell, the DELL logo, XPS, Solution Station, and DellConnect are not applicable. Microsoft, Windows, and the Windows start button logo are registered trademarks and Core is subject...

Setup Guide - Page 5

Contents Setting Up Your XPS Laptop 7 Before Setting Up Your Computer 7 Connect the AC Adapter 8 Connect the Network Cable (Optional 9 Press...Up Wireless Display (Optional 18 Set Up the TV Tuner (Optional 19 Connect to the Internet (Optional 20 Using Your XPS Laptop 22 Right View Features 22 Left View Features 26 Back View Features 28 Computer Base and Keyboard Features 30 ...

Setup Guide - Page 9

... or stacking heavy or sharp objects on the fan when the computer gets hot. Setting Up Your XPS Laptop This section provides information about setting up your laptop may result in a low-airflow environment, such as a closed briefcase, or on fabric surfaces, ...source, adequate ventilation, and a level surface to the computer. 7 Restricting airflow around your Dell™ XPS™ laptop.

Setup Guide - Page 10

Setting Up Your XPS Laptop Connect the AC Adapter Connect the AC adapter to your computer. 8 However, power connectors and power strips vary among countries. Using an incompatible cable or ... outlet may cause fire or permanent damage to the computer and then plug it into an electrical outlet or surge protector. WARNING: The AC adapter works with electrical outlets worldwide.

Setup Guide - Page 11

Setting Up Your XPS Laptop Connect the Network Cable (Optional) To use a wired network connection, connect the network cable. 9

Setup Guide - Page 12

Setting Up Your XPS Laptop Press the Power Button 10

Setup Guide - Page 13

... set up an Internet connection. The Windows setup screens will need to reinstall the operating system. Setting Up Your XPS Laptop Set Up Microsoft Windows Your Dell computer is recommended that you download and install the latest BIOS and drivers for your computer unusable and you will take some time to support.dell...

Setup Guide - Page 14

... Operating System disc). You can be used to restore your computer to the operating state it was in an undesirable operating state. Setting Up Your XPS Laptop Create System Recovery Media (Recommended) NOTE: It is recommended that you create a system recovery media as soon as you purchased the computer, while preserving data...

Setup Guide - Page 15

... key in the computer. 3. NOTE: For information on restoring your operating system using the system recovery media, see "Connect the AC Adapter" on page 8). 2. Click Start → All Programs→ Dell DataSafe Local Backup. 4. Follow the instructions on page 76. 13 Click Create Recovery Media. 5. Ensure that the AC adapter is...

Setup Guide - Page 16

... (see "Removing and Replacing the Battery" on your computer. 2. Setting Up Your XPS Laptop Install the SIM Card (Optional) NOTE: Installing a SIM card is required to set... "Removing and Replacing the Battery" on your computer allows you must be within the network of your cellular service provider. To access the Internet you to connect to access the Internet. To remove the SIM card, press...

Setup Guide - Page 18

Setting Up Your XPS Laptop Enable or Disable Wireless (Optional) 16

Setup Guide - Page 19

... Your XPS Laptop To enable or disable wireless: 1. NOTE: The wireless key allows you to quickly turn off wireless radios (Wi-Fi and Bluetooth®), such as when you are asked to switch between the wireless enabled or disabled states. The current status of the wireless radios appears on an airplane flight. 17 Press...

Setup Guide - Page 20

... GeForce GT 435M/445M Intel Centrino® 1000/6200/ 6300 or Intel Centrino Advanced-N + WiMAX 6250 Windows 7 Home Premium, Professional, or Ultimate If not present, download and install the latest driver for your computer and must be purchased separately. 4. The Intel® Wireless Display window appears. Ensure that your computer: 1. Setting...

Setup Guide - Page 21

... or the cable adapter to Existing Adapter. Turn on your wireless display adapter. Click Start → All Programs→ Windows Media Center→ Tasks→ Settings→ TV. 5. To set up the TV tuner: 1. Setting Up Your XPS Laptop Set Up the TV Tuner (Optional) NOTE: Availability of the TV tuner may vary...

Setup Guide - Page 22

... cellular telephone service for setup instructions. Setting Up a Wired Connection • If you are using a dial-up connection, connect the telephone line to the optional external USB modem and to the telephone wall ... 2. Ensure that shipped with your wireless router. Setting Up Your XPS Laptop Connect to the Internet (Optional) To connect to the Internet, you need an external...

Setup Guide - Page 23

...open programs. 2. Have your Internet connection: 1. In the search box, type network, and then click Network and Sharing Center.... Setting Up Your XPS Laptop To set up a new connection or network→ Connect to check the service status, or try connecting...information provided by country. If you do not have a service outage. Click Start → Control Panel. 3. Setting Up Your Internet ...

Setup Guide - Page 24

Right View Features 1 234 5 67 22 Using Your XPS Laptop This section provides information about the features available on your Dell™ XPS™ laptop.

Setup Guide - Page 25

... or sound system. 6 Headphone/digital S/PDIF combo connector - For more information, see "Using the Optical Drive" on page 42. 5 Audio-out/Headphone connector - Using Your XPS Laptop 1 Optical drive -

Setup Guide - Page 27

... drive, or MP3 player). The USB PowerShare feature allows you turn on /off your computer while charging a USB device, the device stops charging. To continue charging, disconnect the USB device and connect it again. Using Your XPS Laptop 8 eSATA/USB combo connector with USB PowerShare - NOTE: The USB PowerShare feature is powered off when only 10...

Setup Guide - Page 29

..., music, videos, and documents stored on page 92. NOTE: Your computer ships with a plastic blank installed in the slot; Using Your XPS Laptop 1 USB 2.0 connector - Provides a fast and convenient way to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. 2 9-in-1 Media Card Reader - Blanks protect unused slots from other...