Dell Precision 380 Support Question
Dell Precision 380 Support Question
Find answers below for this question about Dell Precision 380.Need a Dell Precision 380 manual? We have 1 online manual for this item!
Question posted by olmanjones on October 5th, 2011
Indicator Lights
when lights 1 and 4 lit what code is this and how do I resolve it?
Current Answers
Answer #1: Posted by kcmjr on October 5th, 2011 11:22 PM
kcmjr
Member since:
May 5th, 2011 Points: 4,254,255
Member since:
May 5th, 2011 Points: 4,254,255
There is a service reference guide you can download from here that explains this: http://www.helpowl.com/manuals/Dell/Precision380/106010
Lights 1 and 4 denote a system board failure. According the the guide you should contact Dell for assistance. I read that as the motherboard may need to be replaced.
Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.
Related Dell Precision 380 Manual Pages
Quick Reference Guide - Page 2
.... Other trademarks and trade names may be used in this text: Dell, the DELL logo, and Dell Precision are not applicable. disclaims any references in trademarks and trade names other than its own. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
All rights reserved. If you purchased a Dell™...
Quick Reference Guide - Page 3
...Back View (Tower Orientation 21 Front View (Desktop Orientation 22 Back View (Desktop Orientation 24 Back-Panel Connectors 24 Inside View ...Resolving Software and Hardware Incompatibilities 32 Using Microsoft® Windows® XP System Restore 32 Using the Last Known Good Configuration 34 Dell Diagnostics 34 Before You Start Testing 36 Beep Codes 36 Error Messages 37 Diagnostic Lights...
Quick Reference Guide - Page 5
...8226; Drivers for my computer • My computer documentation • My device documentation • Desktop System Software (DSS)
Find It Here
Drivers and Utilities CD (also known as a PDF at...• Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to reinstall drivers, run ...
Quick Reference Guide - Page 7
Service call and order status, warranty, and repair information
• Service and support - Under Select a Device, scroll to System and Configuration Utilities, and click Dell Desktop System Software.
• How to use the customized Dell Premier Support website
• Upgrades - Online discussion with technical support
• Reference - Computer documentation, details on ...
Quick Reference Guide - Page 8
... reinstall your computer. Dell Supported Linux Sites
• Linux.dell.com • Lists.us.dell.com/mailman/listinfo/linux-precision • Docs.us.dell.com/docs/software/oslinux/
8
Quick Reference Guide NOTE: The color of Dell Precision™
products and the Linux operating system • Additional information regarding Linux and my Dell...
Quick Reference Guide - Page 19
Quick Reference Guide
19 The light might also be on when the computer reads data from or writes data to the hard drive.
About Your Computer
Front View (Tower Orientation)
...).
4 lower 3.5-inch drive bay You can use the bay for an optional floppy drive or an optional Media Card Reader.
5 hard-drive activity light The hard drive light is on when a device such as your CD player is operating.
Quick Reference Guide - Page 20
...-saving state, see "Power Management" in your User's Guide.
Use the microphone connector to indicate different states: • No light - NOTICE: To avoid losing data, do not use the back USB connectors for devices that...devices. You can also rotate the badge using the slot provided near the bottom of light codes that can also be used to wake the computer or to a USB device).
The ...
Quick Reference Guide - Page 22
www.dell.com | support.dell.com
Front View (Desktop Orientation)
1
23
456
7
4 3 2 1
12
11 10
9
8
1 upper 5.25-inch drive bay
This bay holds...
You can use the bay for a floppy drive or an optional Media Card Reader.
4 hard-drive activity light The hard-drive activity light is operating.
5 IEEE 1394 connector (optional)
Use the optional IEEE 1394 connectors for high-speed data devices...
Quick Reference Guide - Page 23
... into a sound or telephony program. Quick Reference Guide
23 Press to indicate different states: • No light -
The power light illuminates and blinks or remains solid to turn off . • Steady green - Use the lights to attach a personal computer microphone for a description of light codes that can also be used to wake the computer or to...
Quick Reference Guide - Page 25
... parallel connector is recommended that the network cable has been securely attached. A click indicates that you connect a mouse to the network.
On computers with an additional network connector... - The computer is transmitting or receiving network data. and extranet). Flashes a yellow light when the computer is not detecting a physical connection to the computer. NOTE: Do not...
Quick Reference Guide - Page 29
... 15 PCI-Express x8 card slot (wired as x4) 16 PCI card slots (1-3) 17 external light connector (AUX LED) 18 floppy drive (FLOPPY) 19 serial connector (SERIAL2) 20 card cage ... such as: • Technical specifications • Information for changing the orientation of your computer from a desktop to a tower • Front and back views of your computer, including all of the available connectors ...
Quick Reference Guide - Page 31
... tabs (3)
6 Locate the three hinge tabs on a regular basis. • Periodically clean your monitor screen, mouse, and keyboard (see your computer when the hard drive light is on. • Schedule regular virus scans using virus software. • Manage hard drive space by periodically deleting unnecessary files and defragmenting the
drive. •...
Quick Reference Guide - Page 37
... appeared.
button. See "Error Messages" in the User's Guide for suggestions on resolving any problems.
Diagnostic Lights
CAUTION: Before you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the monitor identifying the problem. If the ... stopped Serial or parallel port test failure Failure to decompress code to indicate normal operation.
Quick Reference Guide - Page 38
... contacting Dell, see your computer is in debug mode until a memory error occurs during start-up or diagnostic testing.
www.dell.com | support.dell.com
Light Pattern
Problem Description
Suggested Resolution
A possible BIOS failure has occurred; A possible processor failure has occurred. If the first memory module tested is defective, repeat the...
Quick Reference Guide - Page 39
... computer. Reinstall all power and data cables and restart the computer.
For instructions on contacting Dell, see "Resolving Software and Hardware Incompatibilities" on contacting Dell, see your User's Guide.
2 If the problem persists, reinstall...hard drive failure has occurred. Quick Reference Guide
39 Light Pattern
Problem Description A possible expansion card failure has occurred.
Quick Reference Guide - Page 40
... a memory error occurs during start-up or diagnostic testing. Please Populate
Memory in memory module connector 4.
4 Restart the computer. www.dell.com | support.dell.com
Light Pattern
Problem Description No memory modules are not defective.
8 When the defective memory module is successfully communicating with the remaining memory modules until new memory...
Quick Reference Guide - Page 41
Light Pattern
... Guide. This pattern also displays when you enter system setup and may not indicate a problem.
• Ensure that you are installing are properly connected to the... board resource and/or hardware failure has occurred.
• Perform the procedures in "Resolving Software and Hardware Incompatibilities" on contacting Dell, see your User's Guide.
If the computer...
Quick Reference Guide - Page 42
... for information on connecting dual
end (plug this connector into the monitor cables). An adapter should be (Desktop Orientation)" on page 14
included in a normal operating None.
www.dell.com | support.dell.com
Light Pattern
Problem Description
Suggested Resolution
The computer is in your "Setting Up Your Computer
shipping box for information...
Quick Reference Guide - Page 45
...5 online, 7 Product Information Guide, 6 Quick Reference, 5 ResourceCD, 5 User's Guide, 6
drivers ResourceCD, 5
Drivers and Utilities CD, 5
E
error messages beep codes, 36 diagnostic lights, 37
H
hard drive activity light, 19-20, 22-23
hardware beep codes, 36 conflicts, 32 Dell Diagnostics, 34
Hardware Troubleshooter, 32 headphone
connector, 20, 23 Help and Support Center, 7
I
IEEE connectors, 20...
Quick Reference Guide - Page 46
... 25
P
power button, 20, 23 connector, 21, 24 light, 20, 23
problems beep codes, 36 conflicts, 32 Dell Diagnostics, 34 diagnostic lights, 37 restore to previous state, 32
R
reinstalling Drivers and ... 26 system board, 28 System Restore, 32
T
troubleshooting conflicts, 32 Dell Diagnostics, 34 diagnostic lights, 37 Hardware Troubleshooter, 32 Help and Support Center, 7 restore to previous state, 32
U...
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