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Dell Precision 380 Support Question

Dell Precision 380 Support Question

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Question posted by Tommjo on June 22nd, 2014

Dell 380 Computer Has Light 3 & 4 And Wont Boot

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Answer #1: Posted by waelsaidani1 on June 23rd, 2014 6:02 AM
This answer was accepted by the poster of the original question.
waelsaidani1

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Answer #2: Posted by DellJesse1 on June 23rd, 2014 6:42 AM
DellJesse1

Member since:
April 19th, 2012

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Tommyjo,

Below is what the 3,4 diagnostice led's represent and how to resolve the problem. You can also click the link below to download the online manual.

Precision 380 Manual

Memory modules are detected, but a
memory failure has occurred.
1 Reseat the memory modules to ensure
that your computer is successfully
communicating with the memory.
2 Restart the computer.
3 If the problem still exists, remove all
the memory modules and install one
memory module in memory module
connector 4.
4 Restart the computer.
The following message appears:
Alert! Operating in Debug
Mode. Please Populate
Memory in Pairs for Normal
Operation.
5 Press to boot to the operating
system.
6 Run the Dell Diagnostics. See page 34
for instructions.
7 If the memory module passes, shut
down the computer, remove the
memory module, and then repeat the
process with the remaining memory
modules until a memory error occurs
during start-up or diagnostic testing.
If the first memory module tested is
defective, repeat the process with the
remaining modules to ensure that the
remaining modules are not defective.
8 When the defective memory module
is identified, contact Dell for a
replacement. For instructions on
contacting Dell, see your User’s Guide.
NOTE: If necessary, the computer can
operate in debug mode until new memory
modules are installed.


Thank You,
Dell-Jesse1
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Related Dell Precision 380 Manual Pages

Quick Reference Guide - Page 2

... a potential for property damage, personal injury, or death. Model DCTA May 2005 P/N N8152 Rev. Other trademarks and trade names may be used in this text: Dell, the DELL logo, and Dell Precision are not applicable. All rights reserved. Intel and Pentium are registered trademarks of abbreviations and acronyms, see the Glossary in your computer...
Quick Reference Guide - Page 3

...View (Tower Orientation 19 Back View (Tower Orientation 21 Front View (Desktop Orientation 22 Back View (Desktop Orientation 24 Back-Panel Connectors 24 Inside View 27 System Board Components ... the Last Known Good Configuration 34 Dell Diagnostics 34 Before You Start Testing 36 Beep Codes 36 Error Messages 37 Diagnostic Lights 37 Frequently Asked Questions 42 Index 45 Contents 3
Quick Reference Guide - Page 5

...How to run the Dell Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to reinstall drivers, run the "Dell Diagnostics" on your documentation...documentation • My device documentation • Desktop System Software (DSS) Find It Here Drivers and Utilities CD (also known as a PDF at support.dell.com. Quick Reference Guide 5 What Are ...
Quick Reference Guide - Page 7

.... • Customer Care - If you should also reinstall the DSS utility. Under Select a Device, scroll to System and Configuration Utilities, and click Dell Desktop System Software. • How to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click All. 4 Select the...
Quick Reference Guide - Page 14

Voltage from telephone communications can damage the network adapter. www.dell.com | support.dell.com 6 Install additional software or devices. Before you begin...and operating system. PS/2 or USB PS/2 USB or 14 Quick Reference Guide Setting Up Your Computer (Desktop Orientation) CAUTION: Before you install any of the procedures in this section, follow the safety instructions in ...
Quick Reference Guide - Page 18

.... You have now completed the setup for more information on the computer and monitor. This connector is compatible with your desktop computer. 18 Quick Reference Guide To purchase a card, contact Dell. Your desktop computer has an optional front IEEE 1394 connector. Before you purchased an IEEE 1394 card. Connect the power cables 5 and...
Quick Reference Guide - Page 20

It is on booting to turn on page 37 for voice or musical input into a power-saving state...based on page 37. www.dell.com | support.dell.com 6 IEEE 1394 connector (optional) 7 USB 2.0 connectors (2) 8 Dell™ badge rotation notch 9 power button 10 power light 11 microphone connector 12 headphone connector 13 diagnostic lights (4) 14 network link light Use the optional IEEE 1394 ...
Quick Reference Guide - Page 22

www.dell.com | support.dell.com Front View (Desktop Orientation) 1 23 456 7 4 3 2 1 12 11 10 9 8 1 upper 5.25-inch drive bay This bay holds ...You can use the bay for a floppy drive or an optional Media Card Reader. 4 hard-drive activity light The hard-drive activity light is operating. 5 IEEE 1394 connector (optional) Use the optional IEEE 1394 connectors for high-speed data devices...
Quick Reference Guide - Page 23

The computer is on the diagnostic code. Use the lights to a USB device). The network link light is in a normal operating state. • Blinking green - For more information on booting to help you troubleshoot a computer problem based on when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and...
Quick Reference Guide - Page 24

www.dell.com | support.dell.com Back View (Desktop Orientation) 1 2 3 4 1 card slots Access connectors for any installed PCI or PCI Express cards. 2 power connector Insert the power cable into this connector. 3 voltage selection switch ...
Quick Reference Guide - Page 29

...slot (wired as x4) 16 PCI card slots (1-3) 17 external light connector (AUX LED) 18 floppy drive (FLOPPY) 19 serial ...specifications • Information for changing the orientation of your computer from a desktop to a tower • Front and back views of your computer, including... using the Dell Diagnostics and reinstalling drivers • Information on how to contact Dell You can access the User's ...
Quick Reference Guide - Page 35

... appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you see a message stating that appears. 7 Type 1 to start the Dell Diagnostics. 9 Select Run the 32 Bit Dell Diagnostics from the menu that no diagnostics utility partition has been found, see the Microsoft Windows desktop. If multiple...
Quick Reference Guide - Page 38

...failure has occurred. Please Populate Memory in Pairs for Normal Operation. 5 Press to boot to ensure that your User's Guide. recovery completion, and then restart the computer. ... ensure that the remaining modules are installed. 38 Quick Reference Guide www.dell.com | support.dell.com Light Pattern Problem Description Suggested Resolution A possible BIOS failure has occurred; the...
Quick Reference Guide - Page 39

...computer. Reseat all USB devices, check cable connections, and then restart the computer. Light Pattern Problem Description A possible expansion card failure has occurred. A possible USB failure ... from the computer for resource conflicts (see"Resolving Software and Hardware Incompatibilities" on contacting Dell, see your User's Guide. 2 If the problem persists, reinstall the card that ...
Quick Reference Guide - Page 40

... testing. See page 34 for a replacement.For instructions on contacting Dell, see your User's Guide. 40 Quick Reference Guide Contact Dell for Normal Operation. 5 Press to boot to the operating system. 6 Run the Dell Diagnostics. System board failure has occurred. For instructions on contacting Dell, see your User's Guide. NOTE: If necessary, the computer can...
Quick Reference Guide - Page 41

...Dell. This pattern also displays when you enter system setup and may not indicate a problem. • Ensure that you are installing are properly connected to the system board from the computer for each card. Quick Reference Guide 41 Light... (see "Resolving Software and Hardware Incompatibilities" on contacting Dell, see your User's Guide. If the computer starts normally...
Quick Reference Guide - Page 42

... "Setting Up Your Computer an adapter. An adapter should be (Desktop Orientation)" on page 9 or monitor setup, then look in a normal operating None. Frequently Asked Questions How Do I... For information on the back of my computer? www.dell.com | support.dell.com Light Pattern Problem Description Suggested Resolution The computer is in the shipping...
Quick Reference Guide - Page 43

... available if you lose your User's Guide, see "Finding Information" on page 5. Your desktop computer has eight USB connectors (two on the front, one internal, and five on page 5. For more detailed information about the hardware and other Dell users "Finding Information" on the back) and an optional front IEEE 1394 connector...
Quick Reference Guide - Page 45

... network adapter, 25 parallel, 25 power, 21, 24 serial, 26 sound, 26 USB, 20, 23, 26 D Dell support site, 7 Dell Diagnostics, 34 Dell Premier Support website, 6-7 diagnostic lights, 37 diagnostics beep codes, 36 Dell, 34 Drivers and Utilities CD, 5 lights, 20, 23, 37 documentation device, 5 online, 7 Product Information Guide, 6 Quick Reference, 5 ResourceCD, 5 User's Guide, 6 drivers ResourceCD...
Quick Reference Guide - Page 46

..., 8 S safety instructions, 6 Service Tag, 6 software conflicts, 32 sound connectors line-in, 26 line-out, 26 system board, 28 System Restore, 32 T troubleshooting conflicts, 32 Dell Diagnostics, 34 diagnostic lights, 37 Hardware Troubleshooter, 32 Help and Support Center, 7 restore to previous state, 32 U USB connector, 26 connectors, 20, 23 User's Guide, 6 V voltage selection...

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