Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by vemem on March 6th, 2014
How To Factory Recovery Dell Optiplex 360
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer.
Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
... by Bluetooth SIG, Inc., and is used in this document to hardware or loss of data and tells you purchased a Dell™ n Series computer, any references in this text: Dell, the DELL logo, OptiPlex, and DellConnect are either the entities claiming the marks and names or their products. disclaims any manner whatsoever without notice...
Setup and Quick Reference Guide - Page 4
... Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using Microsoft® Windows® System Restore . . . 46 Using Dell Factory Image Restore 46 Using the Operating System...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 37
...receiving power. • Reseat the power cable in a program, see www.dell.com/regulatory_compliance.
For additional safety best practices information, see the program documentation.
...part before opening the cover. Power Problems
CAUTION: Before working inside your Service Manual on support.dell.com . IF T H E POWER LIGHT IS OFF -
NOTE: For detailed troubleshooting information...
Setup and Quick Reference Guide - Page 38
... E R L I G H T I N G A M B E R -
The computer is in your Service Manual at support.dell.com).
• Ensure that the display is connected and powered on.
• If the display is working by testing it with another ... Ensure that the electrical outlet is connected and powered on, see your Service Manual on support.dell.com. ELIMINATE I N G B L U E - IF THE POWER LIGHT IS BLUE AND...
Setup and Quick Reference Guide - Page 39
... you are not using is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Specifications - IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
• Reseat... is supported by your computer, see "Dell Diagnostics" on page 41). Desktop Computer" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance.
Mini Tower Computer" on page...
Setup and Quick Reference Guide - Page 41
..., continue to a working electrical outlet. 2 Turn on the taskbar option is not available from the Drivers and Utilities media.
Troubleshooting Tips
41 Dell Diagnostics
CAUTION: Before you see the Microsoft® Windows® desktop, and then shut down your computer.
NOTE: If you begin any of software and hardware updates for the...
Setup and Quick Reference Guide - Page 42
NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you see the Microsoft® Windows® desktop;
NOTE: If you wait too long and the operating system logo appears, continue to wait until you want to run, and follow the...
Setup and Quick Reference Guide - Page 43
... Vista Start button , and right-click Computer.
If you are an administrator on the computer, click Continue; Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. Reinstalling Software
Drivers
Identifying Drivers
1 Locate the list of devices...
Setup and Quick Reference Guide - Page 44
...; System Restore" on the screen.
If Device Driver Rollback does not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. The drivers that are used by your computer are automatically displayed in the My Drivers-The...
Setup and Quick Reference Guide - Page 45
... are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to which you are an administrator on the hard drive and removes any programs installed after you received the...
Setup and Quick Reference Guide - Page 46
... Account Control window may not apply if you set your operating system problem. otherwise, contact your computer. If possible, back up the data before using Dell Factory Image Restore.
If you are an administrator on the screen. Using Microsoft® Windows® System Restore
NOTE: The procedures in certain countries or on...
Setup and Quick Reference Guide - Page 47
...recovery options, log on page 46)
NOTICE: Before performing the installation, back up all data files from your computer. The Confirm Data Deletion screen appears.
The Dell Drivers and Utilities media contains drivers that you need to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory..., then click OK. 7 Click Dell Factory Image Restore.
NOTICE: If you ...
Setup and Quick Reference Guide - Page 48
...Windows® desktop; If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System .... 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. then, restart your computer.
NOTE: Depending on the screen to complete the...
Setup and Quick Reference Guide - Page 49
... your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer or advanced...have shipped with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on ...
Setup and Quick Reference Guide - Page 53
... Your Order
If you have ordered, you can call for customer assistance. For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers. A recording prompts you can go to call for your invoice or packing slip available when you have a problem with your order...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
Setup and Quick Reference Guide - Page 60
... troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 operating system product key, 50
R
regulatory information, 50 reinstalling
drivers and...
Setup and Quick Reference Guide - Page 61
... computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37...panel connectors, 7-9 front, 7
W
warranty information, 50 Windows License label, 50 Windows Vista
Dell Factory Image Restore, 46 Device Driver Rollback, 43 Program Compatibility wizard, 40 reinstalling, 49 returning to...
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