Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by diyashar on February 17th, 2014
My Dell Optiplex 360 Won't Turn On
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com For more
information about your computer. Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
...: A CAUTION indicates a potential for home and other rights owners.
Models DCSM and DCNE
August 2008
P/N U719F
Rev.
If you purchased a Dell™ n Series computer, any references in this text: Dell, the DELL logo, OptiPlex, and DellConnect are either trademarks or registered trademarks of Microsoft Corporation in this document to either potential damage to hardware...
Setup and Quick Reference Guide - Page 4
Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 24
... (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). After the information...Settings Transfer Wizard welcome screen, click Next.
4 On the Which computer is this procedure, search support.dell.com for fastwiz (on the screen. screen, click Old Computer→ Next.
5 On the Select...
Setup and Quick Reference Guide - Page 37
...8226; If an error message occurs in the power connector on support.dell.com . The computer is either turned off or is correctly installed. • If an error message ...
follow the remaining troubleshooting steps.
For additional safety best practices information, see www.dell.com/regulatory_compliance. Troubleshooting Tips
CAUTION: Always unplug your computer from the electrical outlet...
Setup and Quick Reference Guide - Page 38
...power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).
• Ensure that the display is connected and powered on.
• If the ... Remove and then reinstall any power strips being used are plugged into an electrical outlet and are turned on.
• Ensure that the electrical outlet is working by testing it with another device, such...
Setup and Quick Reference Guide - Page 39
...installation guidelines. • Ensure that your computer is supported by your computer, see "Dell Diagnostics" on page 41).
If necessary, install additional memory.
• Reseat the ... 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. For additional safety best practices information, see "Dell Diagnostics" on page 41). Desktop Computer" on page 25 or ...
Setup and Quick Reference Guide - Page 40
... a floppy disk, CD, or DVD. See the software documentation for at least 6 seconds (until the computer turns off), and then restart your computer.
If necessary, uninstall and then reinstall the program. A solid blue screen appears TURN THE COMPUTER OFF -
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR...
Setup and Quick Reference Guide - Page 41
... for your computer. 3 When the DELL™ logo appears, press immediately.
Starting the Dell Diagnostics From Your Hard Drive 1 Ensure that the computer is connected to wait until you see the Microsoft® Windows® desktop, and then shut down your computing environment.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail...
Setup and Quick Reference Guide - Page 42
... and follow the instructions on the screen. On the next start the Dell Diagnostics from the diagnostics utility partition on your computer.
1 Insert the Drivers and Utilities media.... Run the 32 Bit Dell Diagnostics from the menu that you see the Microsoft® Windows® desktop; Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media...
Setup and Quick Reference Guide - Page 43
NOTE: The User Account Control window may appear. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. Returning to reinstall the driver or install a new driver (see if any ...
Setup and Quick Reference Guide - Page 44
...the following:
• Windows Device Driver Rollback (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. If this is your computer to... If not, go to reinstall and follow the prompts on page 46)
1 With the Windows desktop displayed, insert your media drive directory to display the media contents, and then double-click the ...
Setup and Quick Reference Guide - Page 46
...
46
Reinstalling Software Using Dell Factory Image Restore
NOTICE: Use Dell Factory Image Restore only if...System Restore and press . Using Dell Factory Image Restore permanently deletes ...an administrator on the computer. 2 When the Dell logo appears, press several times to continue the..., and music files) on the screen.
NOTE: Dell Factory Image Restore may appear.
If you received your...
Setup and Quick Reference Guide - Page 47
... access the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore. NOTE: Depending upon your computer.
To reinstall Windows, you may take 5 or...the
hard drive and restoring the system software to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next.
For conventional ...
Setup and Quick Reference Guide - Page 48
... operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again....region from which you ordered your computer, or whether you see the Microsoft® Windows® desktop; NOTE: Depending on the screen to complete the installation.
7 Reinstall the device drivers, virus ...
Setup and Quick Reference Guide - Page 49
... with your computer. NOTE: Additional information may ship with your computer.
Finding Information
49
NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be available in certain countries.
Drivers and Utilities Media
• A diagnostic program for your...
Setup and Quick Reference Guide - Page 53
... the questions most frequently asked by Dell customers about their laptop and desktop computers. Automated Order-Status Service
To check on page 57. Problems With Your Order
If you have ordered, you call the automated order-status service.
Have your order, such as your password
AutoTech Service
Dell's automated support service-AutoTech-provides...
Setup and Quick Reference Guide - Page 55
...Help
55 Ensure that shipped with your call more efficiently.
If possible, turn on your computer before you call. Remember to type some commands at the..."Diagnostics Checklist" on page 56).
Before You Call
NOTE: Have your Express Service Code ready when you call Dell for your Service Tag (located on the back or bottom of your computer). CAUTION: Before working inside your computer...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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