Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by pessur on June 14th, 2014
Dell Optiplex 360 Won't Boot After Installing New Ram
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Current Answers
Answer #1: Posted by freginold on August 1st, 2014 6:14 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, if the computer booted up fine with your old RAM but won't boot up with the new RAM, either the RAM is bad, it's installed incorrectly, or it's the wrong type for your computer.
You can use the Crucial system scanner to see whsat type of RAM your Optiplex requires. The tool will automatically scan your system and tell you. If the RAM you have in now is the right kind, make sure you have placed it in the correct slots (some computers require memory to be in slot 0 if it's only 1 stick, for example).
You can use the Crucial system scanner to see whsat type of RAM your Optiplex requires. The tool will automatically scan your system and tell you. If the RAM you have in now is the right kind, make sure you have placed it in the correct slots (some computers require memory to be in slot 0 if it's only 1 stick, for example).
Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com For more
information about your computer.
Setup and Quick Reference Guide - Page 2
... and trade names may be authorized by Macrovision Corporation, and is intended for property damage, personal injury, or death.
Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of Intel Corporation in this document is subject to either the entities claiming the marks and names or their...
Setup and Quick Reference Guide - Page 3
Back Panel Connectors 9 Desktop - Back View 11 Desktop - Back Panel Connectors 12
2 Setting Up Your Computer 13
Quick Setup 13 Installing Your Computer in an Enclosure 18 Connecting to the Internet 20
Setting Up Your Internet Connection 20 Transferring Information to a New Computer 21
Microsoft® Windows Vista® Operating System 21 Microsoft Windows®...
Setup and Quick Reference Guide - Page 4
3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 21
...use a dial-up if you cannot connect to the Internet, see the Dell Technology Guide. Contact your ISP information ready.
Setting Up Your Computer
21 If... instructions on how you want to check the service status, or try connecting again later. Transferring Information to a New Computer
Microsoft® Windows Vista® Operating System
1 Click the Windows Vista Start button , and then click...
Setup and Quick Reference Guide - Page 24
... on the Run window, browse to the path for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). NOTE: For more information about this procedure, search support...
Setup and Quick Reference Guide - Page 37
...the search. 3 In the search results, select the option that the part is correctly installed. • If an error message appears on the screen, write down the exact ...information, including responding to system messages, see www.dell.com/regulatory_compliance.
Troubleshooting Tips
CAUTION: Always unplug your Service Manual on support.dell.com .
Power Problems
CAUTION: Before working inside...
Setup and Quick Reference Guide - Page 38
...dell.com. Press a key on .
• Ensure that the electrical outlet is a power problem, a device may be malfunctioning or incorrectly installed...F E R E N C E -
The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
• Ensure that the processor power cable is securely connected to the system board power connector (see in standby mode...
Setup and Quick Reference Guide - Page 39
..., install additional memory.
• Reseat the memory modules to ensure that your Dell computer to ensure that your computer.
Mini Tower Computer" on page 41). Lockups and Software Problems
NOTE: The procedures in this document were written for minimum memory requirements. For additional safety best practices information, see "Dell Diagnostics" on page 41). Desktop...
Setup and Quick Reference Guide - Page 42
...boot device list appears, highlight Onboard or USB CD-ROM Drive and press .
4 Select the Boot...next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu .... 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If
multiple...DELL logo appears, press immediately. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell...Dell...
Setup and Quick Reference Guide - Page 43
...→ Device Manager.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. otherwise, contact your administrator to continue.
2 Scroll down the list to reinstall the driver or install a new driver (see if any device has an exclamation point...
Setup and Quick Reference Guide - Page 44
... Windows desktop displayed, insert your computer to a Previous Device Driver Version" on page 43)
• Microsoft System Restore (see "Returning to the operating state that you installed the new driver....restart the computer.
4 When you see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
If Device Driver Rollback...
Setup and Quick Reference Guide - Page 45
... as the first solution for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to restore your operating system. Reinstalling Software
45...using the Operating System media deletes all data on the hard drive and removes any programs installed after you received the computer.
• If you received the Operating System media with ...
Setup and Quick Reference Guide - Page 46
... Search box, type System Restore and press .
If you are an administrator on the computer. 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window.
46
Reinstalling Software NOTE: Dell Factory Image Restore may not be available in this document were written for example, documents, spreadsheets, e-mail...
Setup and Quick Reference Guide - Page 47
... do not want to proceed with Factory Image Restore, click Cancel. 9 Click the checkbox to confirm that were installed at the time you need to the factory condition, then click Next. The Dell Drivers and Utilities media contains drivers that you may take 5 or more minutes to restart the computer. The System...
Setup and Quick Reference Guide - Page 48
...any key to Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop; then, restart...Dell Operating System media may not ship with your computer and try again.
5 When the boot device list appears, highlight Onboard or USB CD-ROM Drive and press . Reinstalling Windows
NOTE: The reinstallation process can take 1 to 2 hours to complete the installation...
Setup and Quick Reference Guide - Page 51
... information and procedures that shipped with installation and troubleshooting procedures. If you do...Dell Support (support.dell.com) for procedures on how to run Dell Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 57. NOTE: Call Dell Support from all countries.
For instructions on using the Dell Support, see "Contacting Dell" on page 56.
4 Use Dell's extensive suite of Dell...
Setup and Quick Reference Guide - Page 60
...utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 ...
safety information, 50 Service Manual, 50 Service Tag, 49 setup
computer, 13 installing your computer in an
enclosure, 18 Internet, 20 quick setup, 13 software problems, 40 reinstalling, ...
Setup and Quick Reference Guide - Page 61
...and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined...panel connectors, 7-9 front, 7
W
warranty information, 50 Windows License label, 50 Windows Vista
Dell Factory Image Restore, 46 Device Driver Rollback, 43 Program Compatibility wizard, 40 reinstalling, 49 ...
