Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by atatfrgr on August 21st, 2014
How To Take Apart A Dell Optiplex 360
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
...
Rev. A00 CAUTION: A CAUTION indicates a potential for home and other countries. If you how to hardware or loss of Intel Corporation in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable. Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used in the U.S. and other rights owners. disclaims...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 21
... choose or contact your ISP. 5 Follow the instructions on the screen and use a dial-up modem or ISDN.
Transferring Information to the Internet, see the Dell Technology Guide. Setting Up Your Computer
21 If you have successfully connected in progress. 4 Follow the instructions provided on the screen by your ISP to...
Setup and Quick Reference Guide - Page 37
... that shipped with your computer, read the safety information that the part is not receiving power. • Reseat the power cable in a program, see www.dell.com/regulatory_compliance.
The computer is either turned off or is correctly installed. • If an error message appears on the screen, write down the exact...
Setup and Quick Reference Guide - Page 38
...strips connected to the system board power connector (see your Service Manual at support.dell.com).
• Ensure that the display is connected and powered on.
• If the display ...is in your Service Manual on support.dell.com. The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
...
Setup and Quick Reference Guide - Page 39
... start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
Troubleshooting Tips
39
Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 41).
If necessary, install additional memory.
• Reseat the memory modules to the Windows Classic view. Memory...
Setup and Quick Reference Guide - Page 41
... and press . Select Diagnostics from the Start menu, go to support.dell.com and download the software.
NOTE: If you see the Microsoft® Windows® desktop, and then shut down your computer and try again. Troubleshooting Tips
41 If the Dell Support icon does not appear in this section, follow the safety...
Setup and Quick Reference Guide - Page 42
...Boot from CD-ROM option from the menu that you see the Microsoft® Windows® desktop; then, shut down and restart the computer. If
multiple versions are listed, select the ...
Troubleshooting Tips 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your computer and try again.
When the DELL logo appears, press immediately. NOTE: The next steps...
Setup and Quick Reference Guide - Page 43
... Control window may need to the device name, you are an administrator on the computer, click Continue;
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. Reinstalling Software
Drivers
Identifying Drivers
1 Locate the list of devices...
Setup and Quick Reference Guide - Page 44
...does not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. If it does not, start... existed before you want to reinstall and follow the prompts on page 46)
1 With the Windows desktop displayed, insert your first time using the Drivers and Utilities media, try the following:
• ...
Setup and Quick Reference Guide - Page 45
... are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to the same operating state as the first solution for driver
software. 6 Click Browse and browse to the...
Setup and Quick Reference Guide - Page 46
..., save and close all data (for the Windows default view, so they may not apply if you are an administrator on the computer. 2 When the Dell logo appears, press several times to the Windows Classic view. Starting System Restore 1 Click Start . 2 In the Start Search box, type System Restore and press...
Setup and Quick Reference Guide - Page 47
... condition.
10 Click Finish to another media. To reinstall Windows, you ordered your computer.
The restore process begins and may need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 9 Click the checkbox to...
Setup and Quick Reference Guide - Page 48
...region from which you ordered your computer, or whether you see the Microsoft® Windows® desktop; then, restart your computer. NOTE: Depending on the screen to complete the installation.
7 ...the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
...
Setup and Quick Reference Guide - Page 49
...CD or • Drivers for your computer
DVD that may not be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may have shipped with your...your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer.
Finding ...
Setup and Quick Reference Guide - Page 50
... have shipped with your operating system product key.
50
Finding Information
Microsoft® Windows® License Label Your Microsoft Windows License is available at support.dell.com. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement
Service Manual
The Service Manual for your computer can...
Setup and Quick Reference Guide - Page 53
... page 57. For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers.
When you call AutoTech, use your region, see "Contacting Dell" on page 57. log in as user anonymous, and use your touch-tone telephone to select the subjects that you have a problem...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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