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Dell C3765dnf Color Laser Printer Support Question

Dell C3765dnf Color Laser Printer Support Question

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Question posted by Anonymous-119434 on August 28th, 2013

Could Not Resolve Name Of Smtp Server During Email Transfer C3765 Dnf: Erro 016-

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Answer #1: Posted by kcmjr on August 28th, 2013 9:54 PM
This answer was accepted by the poster of the original question.
kcmjr

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Check the DNS settings on the printer. If you are not resolving host names on the network odds are DNS is set wrong or not at all. If you use DHCP to set the IP address it could be passing incorrect information.

You can get an online copy of the user manual here: http://www.helpowl.com/manuals/Dell/C3765dnfColorLaserPrinter/195559 or here: https://www.dell.com/support/Manuals/us/en/04/Product/dell-c3765dnf

Since setup varies from machine to machine you should consult the manual for proper configuration of the network settings.

Have you tried doing a ping and/or nslookup from a PC on the same network segment to see if the SMTP server is even reachable? I would try that first. Both commands can be run from a Windows command prompt. Run them without any command line options to see what options are available.


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Related Dell C3765dnf Color Laser Printer Manual Pages

User's Guide - Page 101

... box. For Windows 7, click Start→ All Programs→ Accessories→ Run. NOTE: The Dell Printer Configuration Web Tool is not available when the printer is completed, click Print a test page to print a test page. Network Printer Setup on the SMTP server until printer sends an alert is required for ordering supplies. To launch the Dell...
User's Guide - Page 105

.... You may specify the IP address and port name at this printer as default check box. a Enter the printer name. Installing Printer Drivers on the network to set up e-mail alerts: 1 Launch the Dell Printer Configuration Web Tool. 2 Click E-Mail Alert link. 3 Under E-Mail Server Settings, enter the Primary SMTP Gateway, Reply Address, and your or key operator...
User's Guide - Page 110

... XP 64-bit Edition, Windows Server 2003, or Windows Server 2003 x64 Edition 1 Click start→ Printers and Faxes. 2 Click Add a Printer. 3 Click Next. 4 Select A network printer, or a printer attached to the printer in the text box. When a test page prints successfully, installation is the name assigned during the server installation process. 5 Click Browse for a printer, and then click Next...
User's Guide - Page 111

... 2008 64-bit Edition 1 Click Start→ Control Panel→ Printers. 2 Click Add a Printer. 3 Select Add a network, wireless or Bluetooth printer, and then click Next. For example:\\\ The server host name is the name assigned during the server installation process. The shared printer name is the name of the server computer that identifies it on the network. Windows Vista or Windows...
User's Guide - Page 112

... and Sound (Hardware for Windows Server 2012) → Devices and Printers. 2 Click Add a Printer to the network. Click Select a shared printer by name and type in the path of the printer in the text box, and then click Next. The shared printer name is listed, select the printer and click Next, or select The printer that identifies it to launch the...
User's Guide - Page 125

.... 2 Type the administrator password, and click Continue. The Printer Configurations dialog box opens. f Click OK. NOTE: You can specify the printer name in Set Name:. NOTE: You can specify the printer name in Set Name:. The Connection Wizard dialog box opens. h Confirm the settings, and click OK. b Select Dell C3765dnf Color MFP PS vx.x. [Dell/Dell_C3765dnf_Color_MFP.ppd.gz] from...
User's Guide - Page 165

... 2 Sided Scanning Binding of faxes. Fax Settings Purpose: To configure the Fax settings. Values: Fax Number Country Fax Header Name Line Type Line Monitor Allows you to enter the fax number of the printer, which audibly monitors a transmission through the internal speaker until a connection is made. Sets the default line type; Sets...
User's Guide - Page 176

...SMTP server connection. 174 Dell™ Printer Configuration Web Tool Verify Remote Server Certificate*8 Displays the status of IEEE 802.1x. POP3 Server Address Displays the POP3 (Post Office Protocol 3) server...servers connected with SMTP protocol when data is available only for outgoing e-mail. SSL/TLS HTTP - Primary SMTP Gateway Displays the primary SMTP (Simple Mail Transfer...
User's Guide - Page 183

... password using up to 31 alphanumeric characters. Reply Address Designates the reply e-mail address sent with each E-mail Alert. SMTP Server Connection Displays the status of "aaa.bbb.ccc.ddd" or as a DNS host name using up to 255 alphanumeric characters. E-Mail Alert Settings E-Mail List 1 Sets acceptable e-mail addresses for outgoing e-mail...
User's Guide - Page 200

...) is displayed when there is required to the top page. 198 Dell™ Printer Configuration Web Tool Allows you to view or edit the server address registered under the selected server ID. FTP*1 Select this to the server ID, or enter a new server name. Click this button to return to access the selected protocol, or enter...
User's Guide - Page 327

... icon . 3 Tap Print. 4 Select your email, photo, web page, or document you can also be enabled by entering the IP address of the printer in the queue, select the job you need to...AirPrint in advance: • Connect the printer to a network that uses a proxy server, you to your mobile device. Click Turn on the operator panel menu and the printer is ready for details. Make sure that...
User's Guide - Page 363

...appears. 1 2 3 4 5 6 7 8 9 To fill in the fields, enter the information as follows: (1) Name (2) Server Type (3) Server Address (4) Share Name (5) Server Path (6) Server Port Number (7) Login Name (8) Login Password (9) Re-enter Password Enter a friendly name that you want the scanned document to a FTP server. • For FTP: Contact the system administrator. • For SMB: Windows login...
User's Guide - Page 365

.... The following are examples: • For Computer: Server name: myhost IP address: 192.168.1.100 • For Server: Server name: myhost.example.com (myhost: host name, example.com: domain name) IP address: 192.168.1.100 Enter the name of your computer. For SMB only. Select Server if you have shared out. Enter a server name or IP address of the shared folder...
User's Guide - Page 371

..., line type, tone/pulse, receive mode, DRPD pattern, fax header name, and fax number. 1 Insert the Software and Documentation disc provided with the printer in your telephone company.) • FAX Header Name • FAX Number NOTE: To make initial settings from the printer operator panel, see "Function Enabled." The Easy Setup Navigator file launches...
User's Guide - Page 374

... Tools tab, and then select Admin Settings. 3 Select until a connection is used in the printer ID. Available Fax Settings Options You can change this setting when: • No jobs in ...Fax Header Name Line Type Line Monitor DRPD Pattern Description Specifies the fax number of the printer, which audibly monitors a transmission through 6. You can select the country where the printer is made...
User's Guide - Page 446

...-377 016-316 016-318 016-338 016-404 016-405 016-503 016-504 016-505 016-506 016-507 016-520 016-521 016-522 016-523 016-524 016-527 016-534 016-541 What you can be correctly referenced while using Wireless LAN WPA-Enterprise or WPA2-Enterprise. If the error message remains on the printer. E-mail POP3 server login error. SMTP server is repeated. If no device can...
User's Guide - Page 447

... cannot be used with the Radius server. Check the SMTP server settings or contact the SMTP server administrator. Contact the SMTP server administrator. The e-mail exceeds the SMTP server size restriction. A timeout error occurs when sending or receiving scanned data. If there is not registered. Select Close, or wait for 60 seconds for the printer to recover. Remove the empty...
User's Guide - Page 448

.../IP setting • Communication with the forwarding destination SMB server. Change the IPv4 address to resolve the SMB server hostname. Turn off the printer, and turn it on the SMB server. • Have your system administrator check the DFS setting, and directly specify the SMB server, share name, and storage location according to get a file or folder...
User's Guide - Page 449

... is registered with DNS. Check if the printer has access rights to append data to resolve the FTP server hostname. Check if server supports SMB append command. Select Close, or wait for 60 seconds for the printer to recover. Check DNS connection, or check if name of forwarding destination server is prohibited. Set DNS address, or set...
User's Guide - Page 450

... recover. Check server access rights. Check if storage location has free space. FTP transfer type error. (TYPE command failure.) Select Close, or wait for 60 seconds for the printer to recover. Select Close, or wait for 60 seconds for a while until the printer is correct. Wait for the printer to recover. Change file name and forwarding...

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