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Dell C3765dnf Support Question

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Question posted by UneNouvelleEglise on November 27th, 2015

Controller Error

hello, My DELL C3765CNF has a controller error, can you help me ?

Current Answers

Answer #1: Posted by waelsaidani1 on November 27th, 2015 8:34 AM
This answer was accepted by the poster of the original question.
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797
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Possible Causative Part : Memory

Disconnect All Data Connections From the Printer

Power Cycle the Printer several times.

Print a Parameter Setting Report page on the DellT82; 3110cn printer.

To print a Parameter Setting Report, perform the following steps:

Power off the printer.

Close all printer covers and doors.

Hold down the up and down buttons on the printer and power the printer on.

Release your fingers from the keys when the message Diagnosing... appears.

Customer Mode and ESS Diag are displayed.

Press the check button to select Customer Mode.

Press the down button until Parameter appears and press the check button.

On the LCD, the Parameter menu appears.

Press the down button until Print appears and press the check button.

The Parameter Setting Report prints.

Press the Cancel button to stop the test.

Remove the Memory

IF, the error did not occur with the memory removed, replace the memory.

IF, the memory has been replaced, replace the ESS board.

IF, the ESS board has been replaced, replace the printer.

Answer #2: Posted by TechSupport101 on November 27th, 2015 8:02 AM
TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305
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Hi. A controller error is normally cause by the driver installed onto the computer with which it is used. Download and reinstall the latest available driver from Dell and observe.

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Dell Multifunction Color Laser Printer Users Guide - Page 23

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Dell Multifunction Color Laser Printer Users Guide - Page 27

... the symbols and fonts used in this manual. • Characters entered from the computer. • Directory paths. < > : • Key on the keyboard of your Dell C3765dnf Multifunction Color Laser Printer, see "Finding Information." Texts in this manual: Bold texts : • Names of hardware button on the operator panel. • Screen and tab names on...
Dell Multifunction Color Laser Printer Users Guide - Page 35

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Dell Multifunction Color Laser Printer Users Guide - Page 48

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Dell Multifunction Color Laser Printer Users Guide - Page 52

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