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Question posted by rwpeck on September 6th, 2017

Canton Dm50 Just Sits There With Green Light On, But Won't Respond To The Remote

Canton DM50 just sits there silently with green light on, and won't do anything.It won't respond to the remote, even though I have fitted a new battery to the remote.

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Answer #1: Posted by Odin on September 6th, 2017 9:11 AM

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Odin

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Perhaps you inadvertently inserted the remote's battery in reverse polarity. Otherwise, if the problem persists (or if you require further explanation), you'll have to obtain a walk-through from Canton: use the contact information here--https://www.contacthelp.com/canton/customer-service.

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Related Canton DM 50 Manual Pages

Owners Manual - Page 23

... accept any responsibility for e nsuring that you have chosen a Canton loudspeaker. English Welcome to the world of your loudspeaker you need to observe a few points, as detailed in Page 28 Setting up the remote control Page 29 Connection Terminal Page 29 Connection Page 30 Operation Page 31 Playback via Bluetooth Page...

Owners Manual - Page 24

... and maintaining your DM System. English Choose a level surface Avoid moisture Avoid vibrations Never touch the power cable with wet hands Do not discard in household rubbish Ensure easy access to the mains plug Avoid direct sunlight Protect against extreme cold Do not open housing Ensure correct polarity for battery and remote operation In...

Owners Manual - Page 25

Replace only with liquids (such as lighted candles, should be exposed to dripping or splashing. S trong fluctuations...this apparatus to qualified service personnel only. There are no serviceable parts inside the apparatus. CAUTION: Replaceable Lithium batteries! Chemical burn hazard. Do not use only. Wait until the moisture has evaporated before starting up the apparatus...

Owners Manual - Page 26

... point where they exit from the apparatus. Do never defeat the safety purpose of the obsolete outlet. Never touch signal- When the provided plug doesn't fit into your safety. To completely disconnect this apparatus during lightning storms or when unused for replacement of a polarized or ground plug: A polarized plug has two...

Owners Manual - Page 27

... has been exposed to rain or moisture, does not operate normally, or has been dropped. The apparatus may affect the safety, regulatory compliance, or the system performance. There are no serviceable parts inside the enclosure could lead to the apparatus or the accessory. English Important Safety Instructions Notices Do not use...

Owners Manual - Page 28

... in mind. The batteries supplied are deemed to the presence of at a battery collection point. Batteries must be of sufficient magnitude to constitute risk of electric shock during normal use batteries or rechargeable batteries specified for children under age 3. The remote control supplied with Class II Protection Rating. English Keep new and used batteries away from children.

Owners Manual - Page 29

... levels • Listen to 40 kg. English Unpacking Unpack the box carefully and check that all the following parts are present: • 1x Canton Soundbar DM 50 • 1x Remote control inc. battery • 1x Mains cable • 1x optical digital audio cable • 1x stereo RCA cable • 1x digital RCA cable Installation The...

Owners Manual - Page 30

... SUB OUT Service DM 50 Remote control English CR 2032 Connections DM 1 Power Inlet 2 Output - Subwoofer 3 Input - TV (optical) 4 Input - AUX (analogue) 6 Jack service (Canton) 29 You should only use and may therefore have a shorter lifespan. Be careful to ensure that it is correctly inserted according to the polarity markings (+/-). Note The batteries provided are...

Owners Manual - Page 31

.... Analogue output Use this with the jack marked "DVD" on the DM System. In principle it using the remote control. AUX - Otherwise this input can be activated using the shielded stereo... RCA cable plugged into the analogue input on the type and fittings of your TV. ...

Owners Manual - Page 32

...shines green Standby - Adjustment via Volume control (+6... -6 dB) 7 Bluetooth Pairing Connection with a Bluetooth-enabled source English ON STANDBY MUTE STEREO SURROUND BASS TREBLE BLUETOOTH PAIRING Remote ...control 31 Operation 1 Power On - virtual surround sound for music Surround - LED shines red 2 Mute 3 Input 4 Volume 5 Play Mode Stereo - for home ...

Owners Manual - Page 33

Canton DM 50 - - If the mobile device requires an access code enter 0000 Con Fai Operating a mobile end device - The device most recently connected to register your mobile end device - Start the search run on the display - You now have 30 seconds to the DM System... - Bluetooth must be generated by the DM System. 32 Select "DM 50" as the playback device - Once confirmed...

Owners Manual - Page 34

When your DM System is in response to a remote control command. Display indications The DM System has a multifunctional display that lights up blue for approx. 5 seconds in operation this LED is indicated by a red LED light. The standby mode of the DM System is green. Input TV DVD AUX BT Soundmode TV Input (optical) DVD Input (coaxial) AUX input (analogue) Bluetooth...

Owners Manual - Page 35

... will appear The Volume +/- If the Soundbar does not receive any input instruction from the remote control within a period of -synch playback, to activate the output for an external subwoofer and...a set -up where a flat-screen TV is activated the playback of the DM 50. EQ-3 for a set -up where the DM 50 is in 10 ms steps. English Extended functions ON STANDBY MUTE The menu for...

Owners Manual - Page 36

... you wish to allocate to this function on the Canton remote control e.g. We recommend that the instructions for the Soundbar do not conflict with the programming of the next key function, e.g. English IR learning function The DM 50 can learn the infrared code of your remote control. If the Soundbar does not receive any key...

Owners Manual - Page 37

... cause Power cable not connected to remote control. Increase the volume of the source device wrongly selected (Digital input "TV" and "DVD") 2. DM System does not respond to the power outlet and /or DM System Volume of the most common problems. If you have any signal. 3. The battery is an overview of DM System set too low. Source device...

Owners Manual - Page 38

... necessary take advice from your electrician.) Insert a special "ferrite common mode filter" (available from source device to test; g. S witch off possible sources of interference to DM System too long. 2. unplug the device concerned to see if the humming noise disappears or connect the source of equipment on the same circuit has no...

Owners Manual - Page 39

... mobile end device. 2. The mobile end device is not possible without interferences in direct proximity of the DM System. 2.6. S et the volume on the mobile end device to maximum. 2.4. Increase the volume of the DM System. 2.5. Ensure that interference sources like a WLAN router or laptop are out of WLAN and Bluetooth from a mobile...

Owners Manual - Page 40

...under our sole responsibility that the product DM 50 (Virtual-Surroundsound System with 3 Signal Inputs, one Output, and Bluetooth® functionality, internal Universal Mains Power Supply and Infrared Remote Control) is in conformity with the...-related Products) Operation is placed at: www.canton.de/en/doc.htm Authorized Signature Date: April 03rd 2013 Name: Günther Seitz Function: CEO...

Owners Manual - Page 41

..., all devices that carry this symbol should not be disposed of Conformity please refer to: http://www.canton.de/en/doc.htm All electrical and electronic equipment sold in the European Union must carry a CE ...requirements). DEenugtlisschh Further Information Information for "normal use" All Digital Movie Systems are designed for indoor use press the "On/Standby" button. Connect the Digital Movie...

Owners Manual - Page 44

... The aptX® mark and the aptX logo are trade marks of such marks by Bluetooth SIG, Inc. Canton Elektronik GmbH + Co. KG Neugasse 21- 23 · D-61276 Weilrod · Deutschland/Germany Tel. +...49 (0) 60 83 28 70 · Fax +49 (0) 60 83 28 113 info@canton.de · www.canton.de 43 aptX: The aptX® software is under license. Bluetooth: The Bluetooth® word mark...