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Canon VIXIA HF R11 Support Question

Canon VIXIA HF R11 Support Question

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Question posted by jamesperry on November 9th, 2015

The Support Site Says My Serial Number Is Invalid.

When I try to download the transfer utility for a HF R11 video camera, I have to enter the serial number. However, I get the message that my serial number is not correct. I'm using the 12 digit number on the bottom of the camera, with no spaces, dsahes, or letters.

Current Answers

Answer #1: Posted by Odin on November 9th, 2015 9:58 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,700
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From what you say, you're entering the serial number correctly. If you've double-checked the number, the only resolution will be via Canon. Call Canon for support at 800-828-4040.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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VIXIA HF R10/HF R11/HF R100 Quick Guide - Page 49

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