Canon VIXIA HF R11 Support Question
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Question posted by jamesperry on November 9th, 2015
The Support Site Says My Serial Number Is Invalid.
When I try to download the transfer utility for a HF R11 video camera, I have to enter the serial number. However, I get the message that my serial number is not correct. I'm using the 12 digit number on the bottom of the camera, with no spaces, dsahes, or letters.
Current Answers
Answer #1: Posted by Odin on November 9th, 2015 9:58 AM
From what you say, you're entering the serial number correctly. If you've double-checked the number, the only resolution will be via Canon. Call Canon for support at 800-828-4040.
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