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Brother International 790CW Support Question

Brother International 790CW Support Question

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Question posted by patcraig on October 13th, 2010

Color Ink Cartridge Replacement

Replaced original color ink cartridges and after repeated cleaning of ink heads, still no color will print.  What is wrong? Black replacement works--all 3 of the color replacements do not work.

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Related Brother International 790CW Manual Pages

Users Manual - English - Page 4

....ca/ Description Ink Cartridge Standard Ink Cartridge (blue) Ink Cartridge (red) Ink Cartridge Premium Plus Glossy Finish Photo Paper (Letter size / 20 sheets) (4"×6" size / 20 sheets) Matte Finish Inkjet Paper (Letter size / 25 sheets) Plain Finish Inkjet Paper (Letter size / 100 sheets) Telephone Line Cord User's Guide Item LC61BK (Prints approx. 450 pages) 1 LC61C (Prints approx. 325...
Users Manual - English - Page 6

... caused by another device or software used ...original purchase date or the rated life of consumable, whichever comes first. What Brother will ask you to do if you think your purchase you are not limited to print heads, toner, drums, ink cartridges, print cartridges, cordless handset battery, refill ribbons, therma PLUS paper and thermal paper. „ Except as to whether to repair or replace...
Users Manual - English - Page 8

... refer to your Operation Manual for the name and location of your print head resulting from packing the Inkjet MFC/Fax machine without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident...
Users Manual - English - Page 15

... maintenance 161 Replacing the ink cartridges 161 Cleaning the outside of the machine 163 Cleaning the scanner 164 Cleaning the machine's printer platen 165 Cleaning the paper pick-up roller 165 Cleaning the print head 166 Checking the print quality 166 Checking the print alignment 167 Checking the ink volume 168 Uninstalling and installing the handset and handset cradle (MFC-790CW only...
Users Manual - English - Page 106

... Not all the fax numbers by repeating step g, press OK. e Enter the fax number you are polling using the buttons on the LCD. f Press Black Start or Color Start. The LCD shows Dialing. ...receive a fax from several fax machines in turn for this to work. f Press Broadcasting. e Press d or c to be printed. The machine polls each number or Group number in one of the...
Users Manual - English - Page 160

... your computer, as the machine pauses during the printing process. Choose Brother MFC-XXXX (where XXXX is showing an error message. (See Error and Maintenance messages on . Most problems can be made from within that Use Printer Offline is online. If you may see Replacing the ink cartridges on your model name), and make sure...
Users Manual - English - Page 161

... ink cartridge may cause ink to clog: B „ The expiration date written on the cartridge package has passed. (Brother Original cartridges stay usable for up to two years if kept in their original packaging.) „ The ink cartridge was in your PC, set the correct paper type. White horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 167.) Printed...
Users Manual - English - Page 162

.... (See Printing a reduced incoming fax on page 57.) a single page is not working properly. An...Color Settings, and uncheck Bi-Directional Printing for Windows® or Bi-Directional Printing for this purpose. Try the other party to send the color fax again. (See Replacing the ink cartridges on page 161.) Left and Right margins are the same. Vertical black lines when receiving. Clean...
Users Manual - English - Page 168

... messages by yourself. Visit us at http://solutions.brother.com. If the paper type is set to Plain Paper, Inkjet Paper or Transparency the machine will receive and print the faxes in black & white. Replace the empty ink cartridges. (See Replacing the ink cartridges on the number of pages you can use the machine until you need to a new...
Users Manual - English - Page 169

...not in the memory as black & white. The scanner cover is available, black & white faxes will stop all print operations. If the sending machine has the ability to send or receive again. B An ink cartridge is Open. The machine will be stored in Polled Waiting mode. Replace the empty ink cartridges. (See Replacing the ink cartridges on page 161.) Comm.Error...
Users Manual - English - Page 170

... the USB direct interface. The size of your machine as black & white. If a sending machine has a color fax, the machine's 'handshake' will be printed at your photo is too small to the USB direct interface. Your machine can continue printing until it clicks. (See Replacing the ink cartridges on page 161.) Allow the machine to make sure...
Users Manual - English - Page 177

.../or may cause damage to replace the ink cartridges in the ink cartridge to use only Genuine Brother Brand replacement ink cartridges. B c Open the new ink cartridge bag for example Black, the LCD shows B&W Print Only or Cannot Print. 161 If one or more ink cartridges are empty, for the color shown on the LCD, and then take out the ink cartridge for the color shown on the LCD...
Users Manual - English - Page 178

... counter for example, Did You Change Black). If the ink cartridge you installed is not a brand new one (for that the ink cartridges are concerned. WARNING If ink gets in until it clicks to verify that it clicks, and then close the ink cartridge cover. 162 Note • If you replaced an ink cartridge, the LCD may ask you installed, press...
Users Manual - English - Page 179

...cleaners (including ethanol). Use unopened ink cartridges by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation. Cleaning with volatile liquids such as thinner or benzine will not know the quantity of the cartridge. If ink gets on the cartridge package. If you do not need to replace them. DO NOT use isopropyl...
Users Manual - English - Page 182

... choose No. Cleaning too often uses ink unnecessarily. b Press Cleaning. Note If you if the print quality is OK for each problem color. Try cleaning the print head again up to the Ready screen automatically. f The LCD asks you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand replacement cartridge for black and three...
Users Manual - English - Page 183

... become faded. If the problem still exists, repeat the cleaning and test print procedures at least five times and the print quality is still poor, replace the ink cartridge for either 600 dpi or 1200 dpi, press No to step i. „ If another test print number is a better match for the clogged color. B b Press Test Print. d Press Black Start or Color Start.
Users Manual - English - Page 186

... is important to allow the machine to release the ink cartridge and take out the ink cartridges. (See Replacing the ink cartridges on the LCD. Listen carefully to the machine before unplugging it to make sure that came with your warranty. b Press the ink release lever to 'park' the print head after a print job. d Press Stop/Exit. If you do not...
Users Manual - English - Page 212

D Specifications D General D Printer Type Inkjet Print Method Black: Piezo with 94 × 1 nozzle Color: Piezo with 94 × 3 nozzles Memory Capacity 48 MB LCD (liquid crystal display) Touchscreen 4.2 in. (106.7 mm) Color LCD 1 Touchscreen active area: 4.0 in. (100.3 mm) 1 Power Source AC 100 to 120 V 50/60 Hz Power Consumption (MFC-790CW) Off Mode: Average 0.8 W Sleep Mode:...
Users Manual - English - Page 227

...8482; is a representation of genuine consumables offered by Brother. Specifications Consumable items D Ink Service Life of Ink Cartridge Replacement Consumables The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that enables high quality printing. Starter ink cartridges are separate from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian...
Quick Setup Guide - English - Page 6

...; Brother strongly recommends that was caused by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation. (See Cleaning the print head in the machine and use potentially incompatible inks and/or cartridges in the cartridge. • DO NOT shake the ink cartridges. Our warranty coverage does not apply to any problem...

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