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Bose Companion 5 Support Question

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Question posted by lamarcason on September 5th, 2012

Control Pod Problem

Unit is 3 years old. The control pod turn on/off the sound but the volume control has quit functioning. Question—is the problem likely to be in the pod or the main unit? I don't want to order another control pod if the problem is elsewhere

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Related Bose Companion 5 Manual Pages

Owner's guide - Page 2

Just log on for choosing the Companion® 5 multimedia speaker system from your new Companion 5 system. This website allows you to : • Find setup tips and view FAQs. • Learn more about your new Companion system. Visit the site to visit us online at owners.bose.com/companion5. owners.bose.com/companion5 We encourage you...

Owner's guide - Page 3

... risk of the AC (mains) receptacle. WARNING: To ...volume when using headphones, especially for extended periods. English Español Français SAFETY INFORMATION Please read this guide Please take the time to follow the instructions in this owner's guide. Bose, COMPANION, TrueSpace and Acoustimass are property of Bose Corporation. It will help you set up and operate your speaker...

Owner's guide - Page 4

.... 2. Use proper power sources - This equipment generates, uses, and can be determined by turning the equipment off and on or pinched, particularly at plugs, convenience receptacles, and the point ...instructions - For example, do not place the product on the product and in solving problems, contact Bose Customer Service. Opening or removing covers may expose you are designed to correct...

Owner's guide - Page 5

... 7 Unpacking 7 For your records 7 Placing your Companion® 5 system 8 Positioning the speakers 8 Positioning the Acoustimass® module 9 Making system connections 10 Windows® XP audio setup 11 Windows® Vista audio setup 13 Mac OS® X audio setup 15 OPERATION 16 System modes 16 Controlling the volume 16 Adjusting the bass 17 CONNECTING OTHER...

Owner's guide - Page 6

...computer. • A control pod that allows you to control system volume and connect headphones or portable audio players. Using TrueSpace® digital surround signal processing technology, the small satellite speakers provide improved spaciousness, bold surround effects, and movie-like realism. INTRODUCTION Français Español English INTRODUCTION Your Companion® 5 multimedia...

Owner's guide - Page 7

... to be sure your product registration card together with this owner's guide. 7 Left speaker Right speaker Acoustimass® module Control pod Power cord* USB cable *The appropriate power cord for Acoustimass module WARNING: To avoid danger of suffocation, keep your new Companion® 5 system here and on the rear of the system appears damaged, do...

Owner's guide - Page 8

... SETUP Placing your computer monitor at least six inches away from any adjacent surface. Figure 2 Typical system setup Left (L) speaker 24 in (61 cm) maximum Right (R) speaker Control pod Acoustimass module Positioning the speakers Proper positioning of your Companion® 5 system For optimal performance, use the following guidelines to the left /right placement. • For optimum...

Owner's guide - Page 9

Adequate ventilation is designed to be the unseen part of the speaker system. The magnetic field produced by this module can reach the USB connection ... heat sources such as radiators, baseboards, or quartz heaters. • Make sure the power cord can reach an AC (mains) outlet and the USB cable can erase magnetic media and interfere with the monitor. 9 CAUTION: Do not place computer monitors...

Owner's guide - Page 10

... on the left (L) speaker cable into an AC (mains) outlet. 4. Plug the other end into the AC Input jack on the rear panel of the power cord into a USB jack on your computer. Plug the other end into the L jack. Right (R) speaker Left (L) speaker Acoustimass module rear panel Computer USB 1 3 4 2 Control pod Note: The Companion® 5 system...

Owner's guide - Page 12

... connection to your Companion 5 system and plug it in again later, perform this procedure again to use. In the Windows XP Control Panel, open Advanced Audio Properties. 5. In the Speaker setup drop list, select 5.1 surround sound speakers. 6. Under Speaker settings, click the Advanced button to open Sounds and Audio Devices Properties (Figure 5). Under the Volume tab, verify that...

Owner's guide - Page 13

...Wait two minutes before proceeding to display the installa9tion status (Figure 7). Figure 8 Control panel 3. Wait for the installation to finish. Wait for the device driver ... help with your audio setup, please visit http://owners.bose.com/Companion5. 1. Open the control panel and click Hardware and Sound (Figure 8). 13 Click in the bubble to the next step. 2. SYSTEM SETUP English Espa...

Owner's guide - Page 14

Your Companion® 5 multimedia speaker system is Bose USB Audio. Verify that the Playback default setting (indicated by a green check) is now ready to use. 14 SYSTEM SETUP SYSTEM SETUP Figure 9 Sounds Français Español English 4. Click Sound in the Hardware and Sound control panel (Figure 9). If not Select Bose USB Audio and click...

Owner's guide - Page 15

...cables during this setup procedure. Open the Audio MIDI Setup control panel (Figure 12). 5. Your Companion® 5 multimedia speaker system is now ready to use. 15 In the System... open the Sound control panel (Figure 11). 2. Figure 11 Mac OS® X sound preferences Figure 12 Audio MIDI Setup control panel 3. Select Bose USB Audio for sound output and close the control panel. SYSTEM ...

Owner's guide - Page 16

..., the system mutes the speakers and switches to the control pod. • Active (Green): You hear the active sound source from the computer or any effects applications running on the Companion 5 system control pod until they are three system modes. Make sure you connect headphones to Standby. Controlling the volume The volume control ring on the control pod (Figure 13) is automatically...

Owner's guide - Page 17

...;ais OPERATION Adjusting the bass After listening to your speaker system, you may wish to decrease bass (-) 17 06.Operation.fm 12/07 Figure 14 Bass compensation control Acoustimass rear panel Bass compensation: • 3 to increase bass (+) • 4 to adjust the sound. Use the bass compensation control (Figure 14) on the Acoustimass® module.

Owner's guide - Page 18

... headphones jack on the side of the control pod (Figure 15). • Plugging in headphones automatically mutes the system speakers. • After disconnecting headphones, touch the mode switch to hear sound from the speakers again. • To adjust the volume level, use the volume control ring on the control pod. Figure 15 Control pod connectors Mode switch Headphones output jack Audio...

Owner's guide - Page 19

... may encounter. if you may be causing an open or short circuit. • Turn the volume ring on the control pod clockwise. • If you are provided on the device is turned up. • Make sure the speaker system is in the Active mode (control pod indicator is plugged in again. • Make sure connections are secure (See...

Owner's guide - Page 20

... module. • To determine if the problem is fully inserted into a my computer. If the problem remains, then the problem is • Increase the volume on your computer 20 Make sure all connections between the satellite speakers, control pod, sound source and the Acoustimass module. Refer to the control pod. Product specifications Power rating Dimensions Weight Finish...