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Bose Companion 5 Support Question

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Question posted by edwinterron57 on November 6th, 2020

Companion 5 Knob Green Light Stays On Volume Stays High Wont Control

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Answer #1: Posted by Troubleshooter101 on November 18th, 2020 7:02 AM

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Troubleshooter101

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The amber LED means that the system is muted and the speakers are silent, this happens when there is no audio from the source. I would highly recommend that you perform a reset on the system via:

Turn off the device connected to the system
Unplug the power cord of the system from the power outlet. Wait 30 seconds
Reconnect the power cord
Retest the system

As well as connecting the companion to another USB port to ensure that this isn't causing any issues. Please also check to ensure that the volume is adjusted on both the PC and the Companion. The Volume can be adjusted on the Companion by turning the Volume Control Ring.

https://community.bose.com/t5/Stereo-Docking-Other/bose-companion-5-no-green-light-no-sound/td-p/242907

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Related Bose Companion 5 Manual Pages

Owner's guide - Page 2

...to : • Find setup tips and view FAQs. • Learn more about your new Companion system. owners.bose.com/companion5 We encourage you to visit us online at owners.bose.com/...new owner. This website allows you to access helpful information about your product. • Register your Companion 5 system. • Discover other Bose® products. Visit the site to get the most from Bose...

Owner's guide - Page 3

...to avoid extreme volume when using headphones, especially for extended periods. No part of electrical shock. Bose, COMPANION, TrueSpace and ...of uninsulated dangerous voltage within an equilateral triangle, as lighted candles, should be placed on the system, is .... It will help you set up and operate your speaker system properly. The exclamation point within the system enclosure ...

Owner's guide - Page 5

... 7 Unpacking 7 For your records 7 Placing your Companion® 5 system 8 Positioning the speakers 8 Positioning the Acoustimass® module 9 Making system connections 10 Windows® XP audio setup 11 Windows® Vista audio setup 13 Mac OS® X audio setup 15 OPERATION 16 System modes 16 Controlling the volume 16 Adjusting the bass 17 CONNECTING OTHER...

Owner's guide - Page 6

...INTRODUCTION Français Español English INTRODUCTION Your Companion® 5 multimedia speaker system Thank you need additional help The setup instructions in this owner's guide explain how your Companion 5 multimedia speaker system easily connects to your computer. • A control pod that allows you to control system volume and connect headphones or portable audio players.

Owner's guide - Page 7

... If any part of your system. Notify Bose or your system. Left speaker Right speaker Acoustimass® module Control pod Power cord* USB cable *The appropriate power cord for Acoustimass module WARNING...registration card. For Bose contact information, refer to record the serial number of your new Companion® 5 system here and on the rear of children. For your records Now is ...

Owner's guide - Page 8

... allow you to choose locations and positions for the Acoustimass® module, speakers, and the control pod. The bead on each speaker cord is designed to deliver. • Place the left and right speaker to the left and right of your Companion® 5 multimedia speaker system is marked L (left /right placement. • For optimum performance, position...

Owner's guide - Page 9

... place it under your computer. CAUTION: Do not place computer monitors, floppy disks, hard drives, or other magnetic media within 6 inches (15 cm) of the speaker system. Adequate ventilation is designed to be the unseen part of the Acoustimass module. SYSTEM SETUP English Español Français SYSTEM SETUP...

Owner's guide - Page 10

... the power cord into its respective jack. 2. IMPORTANT: For optimum performance, connect the USB cable directly to a USB jack on page 16. Right (R) speaker Left (L) speaker Acoustimass module rear panel Computer USB 1 3 4 2 Control pod Note: The Companion® 5 system does not have an AC power switch. Before you plug in any system. Plug the...

Owner's guide - Page 12

... Sounds and Audio Devices Properties (Figure 5). In the Speaker setup drop list, select 5.1 surround sound speakers. 6. Under the Volume tab, verify that Bose USB Audio is now ready to check the settings. 12 Your Companion® 5 multimedia speaker system is the connected USB device. 4. In the Windows XP Control Panel, open Advanced Audio Properties. 5. Click Apply...

Owner's guide - Page 13

... disabled in your computer. Click in the USB cable. Plug in the bubble to display the installa9tion status (Figure 7). Open the control panel and click Hardware and Sound (Figure 8). 13 Figure 8 Control panel 3. Wait for the device driver installation message to appear on page 19. • If you do not see this...

Owner's guide - Page 14

Your Companion® 5 multimedia speaker system is Bose USB Audio. Figure 10 Sound control panel 5. Click Sound in the Hardware and Sound control panel (Figure 9). Verify that the Playback default setting (indicated by a green check) is now ready to use. 14 If not Select Bose USB Audio and click Set Default. SYSTEM SETUP SYSTEM SETUP Figure...

Owner's guide - Page 15

...Companion® 5 multimedia speaker system is now ready to use. 15 Select Bose USB Audio for sound output and close the control panel. Open the Audio MIDI Setup control panel (Figure 12). 5. In the System Preferences, open the Utilities folder. 4. For additional help with your hard drive, open the Sound control...OS® X sound preferences Figure 12 Audio MIDI Setup control panel 3.

Owner's guide - Page 16

... 10/08 Controlling the volume The volume control ring on the control pod (Figure 13): • Muted (Amber): The system speakers are removed. Mode switch (touch-sensitive) Volume control ring Mode indicator • Amber = Muted mode • Green = Active mode • Red = Standby mode IMPORTANT! • The Companion® 5 multimedia speaker system is the master volume control for...

Owner's guide - Page 17

OPERATION English Español Français OPERATION Adjusting the bass After listening to your speaker system, you may wish to decrease bass (-) 17 06.Operation.fm 12/07 Figure 14 Bass compensation control Acoustimass rear panel Bass compensation: • 3 to increase bass (+) • 4 to adjust the sound. Use the bass compensation...

Owner's guide - Page 18

Note: When listening to hear both sources at your computer are mixed with the sound from the speakers again. • To adjust the volume level, use the volume control ring on the control pod. CONNECTING OTHER DEVICES CONNECTING OTHER DEVICES Français Español English Connecting headphones To connect headphones, plug the headphones cord...

Owner's guide - Page 19

... the volume control on the device is turned up. • Make sure the speaker system is in the Active mode (control pod indicator is set in the carton for damage that the volume is Green). &#.... • Turn the volume ring on the control pod. Your new hardware might not work properly." the message, "This USB Remove the USB 1.0 device, or plug the Companion 5 system directly into a...

Owner's guide - Page 20

... the Companion 5 speaker system operates properly, the problem is not turned fully counterclockwise. Refer to the control pod. One satellite speaker does not play or sounds distorted. • Check all plugs are on your computer. If the problem remains, then the problem is • Increase the volume on your computer through a USB and abnormal sounds...