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Bose Companion 5 Support Question

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Question posted by edwinterron57 on November 6th, 2020

Companion 5 On Knob Control Green Light Stays On And Volume Stays High,won't Con

When turning on computer knob light will turn green and volume will stay at high,wont lower volume,wont turn to red either

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Answer #1: Posted by Troubleshooter101 on November 12th, 2020 3:52 AM

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Please check this link below how to troubleshoot this:-

http://weinwelt-gerlingen.de/wileyplus-managerial/bose-companion-5-control-pod-replacement.html

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Related Bose Companion 5 Manual Pages

Owner's guide - Page 2

... you to visit us online at owners.bose.com/companion5. owners.bose.com/companion5 Welcome, new owner. Just log on for choosing the Companion® 5 multimedia speaker system from your Companion 5 system. • Discover other Bose® products. Visit the site to get the most from Bose. This website allows you to access...

Owner's guide - Page 3

...set up and operate your speaker system properly. The exclamation point within an equilateral triangle, as lighted candles, should be used as... on www.bose.com/static/compliance/index.html. Bose, COMPANION, TrueSpace and Acoustimass are property of Bose Corporation. All ...It is intended to alert the user to avoid extreme volume when using headphones, especially for use care not to...

Owner's guide - Page 4

... harmful interference to correct the interference by one or more of the obsolete outlet. 10. Do not block any heat sources, such as directed by turning the equipment off and on the product. Install in a fire or electric shock. 17. Do not install near water or moisture - Protect the power cord...

Owner's guide - Page 5

... 7 Unpacking 7 For your records 7 Placing your Companion® 5 system 8 Positioning the speakers 8 Positioning the Acoustimass® module 9 Making system connections 10 Windows® XP audio setup 11 Windows® Vista audio setup 13 Mac OS® X audio setup 15 OPERATION 16 System modes 16 Controlling the volume 16 Adjusting the bass 17 CONNECTING OTHER...

Owner's guide - Page 6

.... INTRODUCTION Français Español English INTRODUCTION Your Companion® 5 multimedia speaker system Thank you to control system volume and connect headphones or portable audio players. If you need additional help The setup instructions in this owner's guide explain how your Companion 5 multimedia speaker system easily connects to enjoy the full audio impact of...

Owner's guide - Page 7

... your system. If any part of the Acoustimass module. Check to transport your new Companion® 5 system here and on the rear of the system appears damaged, do ... For your product registration card together with this owner's guide. 7 Left speaker Right speaker Acoustimass® module Control pod Power cord* USB cable *The appropriate power cord for Acoustimass module ...

Owner's guide - Page 8

... edge of your Companion® 5 multimedia speaker system is marked L (left and right of each speaker cord is designed to deliver. • Place the left and right speaker to Figure 2, which shows a typical system setup. Figure 2 Typical system setup Left (L) speaker 24 in (61 cm) maximum Right (R) speaker Control pod Acoustimass module Positioning the speakers Proper positioning of...

Owner's guide - Page 9

... the module on your computer. CAUTION: Do not place computer monitors, floppy disks, hard drives, or other magnetic media within 6 inches (15 cm) of the speaker system. For example, you can reach the USB connection on its side or stand it upside down. • DO NOT put any objects or equipment...

Owner's guide - Page 10

...the Acoustimass® module. Right (R) speaker Left (L) speaker Acoustimass module rear panel Computer USB 1 3 4 2 Control pod Note: The Companion® 5 system does not have ... red plug on the right (R) speaker cable into the R jack and insert the white plug on the left (L) speaker ... directly to make the system connections. The system turns on page 16. See "System modes" on in...

Owner's guide - Page 12

... and Advanced Audio Properties 2. In the Windows XP Control Panel, open Advanced Audio Properties. 5. Your Companion® 5 multimedia speaker system is the connected USB device. 4. Connected USB device English SYSTEM SETUP Setting for the Companion 5 system 3. In the Speaker setup drop list, select 5.1 surround sound speakers. 6. Under the Volume tab, verify that Bose USB Audio is now...

Owner's guide - Page 13

Plug in your computer. Figure 8 Control panel 3. Wait two minutes before proceeding to finish. Figure 6 Device driver installation message ...in the USB cable. Wait for the device driver installation message to display the installa9tion status (Figure 7). Open the control panel and click Hardware and Sound (Figure 8). 13 Wait for the installation to the next step. 2. SYSTEM ...

Owner's guide - Page 14

Your Companion® 5 multimedia speaker system is Bose USB Audio. Click Sound in the Hardware and Sound control panel (Figure 9). Figure 10 Sound control panel 5. If not Select Bose USB Audio and click Set Default. SYSTEM SETUP SYSTEM SETUP Figure 9 Sounds Français Español English 4. Verify ...

Owner's guide - Page 15

Figure 11 Mac OS® X sound preferences Figure 12 Audio MIDI Setup control panel 3. Your Companion® 5 multimedia speaker system is now ready to use. 15 For additional help with your hard drive, open the Sound control panel (Figure 11). 2. In the Applications folder on your audio setup, please visit http://owners.bose.com/Companion5...

Owner's guide - Page 16

... indicator • Amber = Muted mode • Green = Active mode • Red = Standby mode IMPORTANT! • The Companion® 5 multimedia speaker system is in an energy-saving mode. Slowly increase the volume on the control pod (indicator glows Amber). Touch the top center of the volume control ring sets the volume level. • Standby (Red): The system is designed to the...

Owner's guide - Page 17

... Français OPERATION Adjusting the bass After listening to your speaker system, you may wish to decrease bass (-) 17 06.Operation.fm 12/07 Use the bass compensation control (Figure 14) on the Acoustimass® module. Figure 14 Bass compensation control Acoustimass rear panel Bass compensation: • 3 to increase bass (+) • 4 to...

Owner's guide - Page 18

... a connected audio device, alerts and sounds from your preferred levels. 18 Note: When listening to hear sound from the speakers again. • To adjust the volume level, use the volume control ring on the control pod. CONNECTING OTHER DEVICES CONNECTING OTHER DEVICES Français Español English Connecting headphones To connect headphones, plug...

Owner's guide - Page 19

...your system. Limited warranty The Companion® 5 system is not set at http://owners.bose.com/Companion5. Details of your speakers, Acoustimass® module, and control pod, use a soft cloth... and the volume control on the device is turned up. • Make sure the speaker system is in the Active mode (control pod indicator is set in any sprays near the speakers. Troubleshooting This...

Owner's guide - Page 20

...the problem is not turned fully counterclockwise. Product ...control pod. Sound from the hub and plug it into its jack on the Acoustimass module. • To determine if the problem is in solving problems, contact Bose® Customer Service. USB jack on your computer. not loud enough. If the Companion 5 speaker system operates properly, the problem is • Increase the volume...