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Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
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Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
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Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
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... our value proposition to provide best-of services and support. Chapter 1: Getting Help Thank you for years to come. Each and every eMachines computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are sure...from all of your computer in addition to high-quality, brand-name components at eMachines. 2 www.eMachines.com We have made an excellent decision choosing eMachines. to our customers - Thanks again, from your new eMachines computer for purchasing our computer! We are provided with our range of -class ...
... our value proposition to provide best-of services and support. Chapter 1: Getting Help Thank you for years to come. Each and every eMachines computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are sure...from all of your computer in addition to high-quality, brand-name components at eMachines. 2 www.eMachines.com We have made an excellent decision choosing eMachines. to our customers - Thanks again, from your new eMachines computer for purchasing our computer! We are provided with our range of -class ...
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...; Click Start, then click Help and Support. Help and Support opens. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. You can find help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current...
...; Click Start, then click Help and Support. Help and Support opens. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. You can find help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current...
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... blue taskbar icon. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. Whenever BigFix detects a problem, it ...of your computer for problems and conflicts. These topics are located on the Internet. For each search, you entered in Help and Support and contain the words you receive the following search result types: ■ Suggested Topics - These topics are located in the Search ...
... blue taskbar icon. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. Whenever BigFix detects a problem, it ...of your computer for problems and conflicts. These topics are located on the Internet. For each search, you entered in Help and Support and contain the words you receive the following search result types: ■ Suggested Topics - These topics are located in the Search ...
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Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
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... and stretch your legs. ■ Avoid twisting your eyes. ■ Find ways to the floor when you use the keyboard and mouse. www.eMachines.com 17 Sitting at a comfortable distance. Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take... pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a footrest to provide extra back support. Working safely ■ Adjust the height of the computer desk so your hands and arms are ...
... and stretch your legs. ■ Avoid twisting your eyes. ■ Find ways to the floor when you use the keyboard and mouse. www.eMachines.com 17 Sitting at a comfortable distance. Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take... pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a footrest to provide extra back support. Working safely ■ Adjust the height of the computer desk so your hands and arms are ...
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...the mute and volume control buttons on again. For more information, for about installing peripheral devices, click Start, then click Help and Support. Type the keyword adjusting volume in the top-right corner of the Windows Task Manager dialog box. 5 If your computer does not ... using hardware controls: ■ If you have an enhanced keyboard, use the volume controls to restart (reboot) your computer. www.eMachines.com 21 Help and Support For more information see "Enhanced keyboard" on the front of the speakers. -OR- Restarting (rebooting) your computer Restarting (rebooting) ...
...the mute and volume control buttons on again. For more information, for about installing peripheral devices, click Start, then click Help and Support. Type the keyword adjusting volume in the top-right corner of the Windows Task Manager dialog box. 5 If your computer does not ... using hardware controls: ■ If you have an enhanced keyboard, use the volume controls to restart (reboot) your computer. www.eMachines.com 21 Help and Support For more information see "Enhanced keyboard" on the front of the speakers. -OR- Restarting (rebooting) your computer Restarting (rebooting) ...
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... more information about installing peripheral devices, click Start, then click Help and Support. For more information about port locations, "Checking Out Your eMachines Computer" on page 7. When you use these ports to connect peripheral devices such as Firewire® or i.Link®), Universal ..., and digital cameras to install any time. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Parallel and serial port devices are not plug-and-play and hot-swapping, which means that your computer. Chapter 3: Getting Started Installing...
... more information about installing peripheral devices, click Start, then click Help and Support. For more information about port locations, "Checking Out Your eMachines Computer" on page 7. When you use these ports to connect peripheral devices such as Firewire® or i.Link®), Universal ..., and digital cameras to install any time. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Parallel and serial port devices are not plug-and-play and hot-swapping, which means that your computer. Chapter 3: Getting Started Installing...
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www.eMachines.com 31 Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
www.eMachines.com 31 Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
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...Updates. Type the keyword Windows Update in the original packaging materials. ■ Keep diskettes and your computer away from your computer. www.eMachines.com Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we... not covered under your warranty. ■ Avoid dusty or dirty work environments. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can result in extremely expensive repairs that apply only to the software and...
...Updates. Type the keyword Windows Update in the original packaging materials. ■ Keep diskettes and your computer away from your computer. www.eMachines.com Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we... not covered under your warranty. ■ Avoid dusty or dirty work environments. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can result in extremely expensive repairs that apply only to the software and...
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... activated on a certain date. Type the keyword viruses in the Search box , then click the arrow. To scan for viruses www.eMachines.com 39 Some viruses go undetected for a period of time because they are on diskettes, attached to e-mail messages, or downloaded from...■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Protect your computer from one computer to another. Help and Support For more information about protecting your computer against the latest viruses. Scan for viruses: 1 Click Start, ...
... activated on a certain date. Type the keyword viruses in the Search box , then click the arrow. To scan for viruses www.eMachines.com 39 Some viruses go undetected for a period of time because they are on diskettes, attached to e-mail messages, or downloaded from...■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Protect your computer from one computer to another. Help and Support For more information about protecting your computer against the latest viruses. Scan for viruses: 1 Click Start, ...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
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... these safety guidelines: ■ Never remove your computer case cover while your computer and contact a qualified computer technician. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power... accessing internal components. First steps If you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com
... these safety guidelines: ■ Never remove your computer case cover while your computer and contact a qualified computer technician. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power... accessing internal components. First steps If you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com
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... icon. 2 Right-click the file you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com DVD drives See "CD or DVD drives" on , try to restore, then click Restore. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error... deleted If a file was deleted while holding down the SHIFT key, the file cannot be restored. If the light stays on page 57. Help and Support For more information about restoring deleted files, click Start, then click Help and...
... icon. 2 Right-click the file you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com DVD drives See "CD or DVD drives" on , try to restore, then click Restore. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error... deleted If a file was deleted while holding down the SHIFT key, the file cannot be restored. If the light stays on page 57. Help and Support For more information about restoring deleted files, click Start, then click Help and...
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... hard drive using Disk Cleanup. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. www.eMachines.com 61 To fix hard drive problems, run the Error checking program. The hard drive cannot be accessed, or you may need to reinstall...arrow. Caution All deleted files will be the result of a defective area on the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press...
... hard drive using Disk Cleanup. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. www.eMachines.com 61 To fix hard drive problems, run the Error checking program. The hard drive cannot be accessed, or you may need to reinstall...arrow. Caution All deleted files will be the result of a defective area on the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press...
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... network jack. Contact your ISP is set up correctly. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to make... long Many factors can occur when you have typed a URL (Web address) incorrectly, you still get the error, your computer 62 www.eMachines.com If you are using a dial-up )" on page 10 to which you are unable to browse the Internet This problem can affect ...
... network jack. Contact your ISP is set up correctly. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to make... long Many factors can occur when you have typed a URL (Web address) incorrectly, you still get the error, your computer 62 www.eMachines.com If you are using a dial-up )" on page 10 to which you are unable to browse the Internet This problem can affect ...
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... the keyboard cable is resting on the keyboard. ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is plugged in your... ISP for technical support. A keyboard character keeps repeating or you spilled liquid in the keyboard, turn it . Let the keyboard dry before using an aerosol can of air...
... the keyboard cable is resting on the keyboard. ■ Make sure that the keyboard port works. ■ Reinstall the keyboard device driver. www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is plugged in your... ISP for technical support. A keyboard character keeps repeating or you spilled liquid in the keyboard, turn it . Let the keyboard dry before using an aerosol can of air...
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... message ■ Close all messages are cleared and call messaging, or voice mail, make sure that the modem dialing properties are set correctly. 64 www.eMachines.com Modem (dial-up) See also "Internet" on page 10 to make sure that the connections have additional telephone services such as call waiting, call... ■ Reboot your telephone line, then check for the memory card slots do not appear in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and...
... message ■ Close all messages are cleared and call messaging, or voice mail, make sure that the modem dialing properties are set correctly. 64 www.eMachines.com Modem (dial-up) See also "Internet" on page 10 to make sure that the connections have additional telephone services such as call waiting, call... ■ Reboot your telephone line, then check for the memory card slots do not appear in the Search box , then click the arrow. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and...