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Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting up... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting up... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
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Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
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We are provided with fast, considerate service. We have highlighted some basic care and safety information to our customers - eMachines stands behind our value proposition to help you keep your computer in addition to come. to provide best-of ...to familiarize yourself with the outstanding quality, reliability, and performance of services and support. Please read this manual carefully to ensure that you for years to high-quality, brand-name components at eMachines. 2 www.eMachines.com You have a problem, our knowledgeable, dedicated customer service department will ...
We are provided with fast, considerate service. We have highlighted some basic care and safety information to our customers - eMachines stands behind our value proposition to help you keep your computer in addition to come. to provide best-of ...to familiarize yourself with the outstanding quality, reliability, and performance of services and support. Please read this manual carefully to ensure that you for years to high-quality, brand-name components at eMachines. 2 www.eMachines.com You have a problem, our knowledgeable, dedicated customer service department will ...
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... of help information, troubleshooters, and automated support. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. www.eMachines.com 3 To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. eMachines Web site eMachines Web site eMachines' online support is available...
... of help information, troubleshooters, and automated support. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. www.eMachines.com 3 To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. eMachines Web site eMachines Web site eMachines' online support is available...
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For each search, you by flashing the blue taskbar icon. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. These topics are located ...on the Microsoft Web site and contain the words you entered in Help and Support and are relevant to search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of results you ...
For each search, you by flashing the blue taskbar icon. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. These topics are located ...on the Microsoft Web site and contain the words you entered in Help and Support and are relevant to search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of results you ...
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Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
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...of specific sound devices in the Search box , then click the arrow. Help and Support For more information, for about installing peripheral devices, click Start, then click Help and Support. Type the keyword adjusting volume in your computer to normal operation, you may have to... check the disk status runs automatically. www.eMachines.com 21 If closing unresponsive programs does not ...
...of specific sound devices in the Search box , then click the arrow. Help and Support For more information, for about installing peripheral devices, click Start, then click Help and Support. Type the keyword adjusting volume in your computer to normal operation, you may have to... check the disk status runs automatically. www.eMachines.com 21 If closing unresponsive programs does not ...
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...and digital cameras to install any time. When you plug it into the appropriate port. For more information about installing peripheral devices, click Start, then click Help and Support. After doing this, you install a printer, scanner, or other peripheral device, see the device ...documentation and installation instructions. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Chapter 3: Getting Started ...
...and digital cameras to install any time. When you plug it into the appropriate port. For more information about installing peripheral devices, click Start, then click Help and Support. After doing this, you install a printer, scanner, or other peripheral device, see the device ...documentation and installation instructions. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Chapter 3: Getting Started ...
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... your computer, we recommend that you put it running smoothly. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the original packaging materials. ■ Keep... diskettes and your computer away from your computer. Use Windows Update to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Click Scan for your computer's operating system, software, and hardware. www.eMachines...
... your computer, we recommend that you put it running smoothly. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the original packaging materials. ■ Keep... diskettes and your computer away from your computer. Use Windows Update to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Click Scan for your computer's operating system, software, and hardware. www.eMachines...
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...certain date. Type the keyword viruses in the Search box , then click the arrow. To scan for viruses www.eMachines.com 39 Help and Support For more information about protecting your computer against the latest viruses. Scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, ... that attaches itself to a file on a computer, then spreads from one computer to protect against viruses, click Start, then click Help and Support. Some viruses go undetected for a period of time because they are on diskettes, attached to e-mail messages, or downloaded from the Internet....
...certain date. Type the keyword viruses in the Search box , then click the arrow. To scan for viruses www.eMachines.com 39 Help and Support For more information about protecting your computer against the latest viruses. Scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, ... that attaches itself to a file on a computer, then spreads from one computer to protect against viruses, click Start, then click Help and Support. Some viruses go undetected for a period of time because they are on diskettes, attached to e-mail messages, or downloaded from the Internet....
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..., unplug your computer and contact a qualified computer technician. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in the Search box , then click the arrow. 56 www.eMachines.com Help and Support For more information about troubleshooting, click Start, then click Help and...
..., unplug your computer and contact a qualified computer technician. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in the Search box , then click the arrow. 56 www.eMachines.com Help and Support For more information about troubleshooting, click Start, then click Help and...
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... Search box , then click the arrow. 60 www.eMachines.com If the light stays on page 57. File management A file was accidentally deleted If a file was originally deleted from. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. The diskette drive LED is lit continuously ■...
... Search box , then click the arrow. 60 www.eMachines.com If the light stays on page 57. File management A file was accidentally deleted If a file was originally deleted from. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. The diskette drive LED is lit continuously ■...
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... the Recycle Bin icon, then clicking Empty Recycle Bin. www.eMachines.com 61 Caution All deleted files will be the result of a defective area on the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive Troubleshooting You see a "Non-system disk" or "disk...
... the Recycle Bin icon, then clicking Empty Recycle Bin. www.eMachines.com 61 Caution All deleted files will be the result of a defective area on the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive Troubleshooting You see a "Non-system disk" or "disk...
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... can affect Internet performance: ■ The condition of graphics and multimedia on page 10 to make sure that your account with your computer 62 www.eMachines.com See "Desktop PC Back" on your modem. OR - See "Desktop PC Back" on Web pages ■ Having multiple Web browsers open,...the number of users accessing those computers ■ The complexity of the telephone lines in the Search box , then click the arrow. Help and Support For more information, "Modem (dial-up)" on page 64. You see an "Unable to locate host" message and are using a dial-up modem, make sure...
... can affect Internet performance: ■ The condition of graphics and multimedia on page 10 to make sure that your account with your computer 62 www.eMachines.com See "Desktop PC Back" on your modem. OR - See "Desktop PC Back" on Web pages ■ Having multiple Web browsers open,...the number of users accessing those computers ■ The complexity of the telephone lines in the Search box , then click the arrow. Help and Support For more information, "Modem (dial-up)" on page 64. You see an "Unable to locate host" message and are using a dial-up modem, make sure...
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...keyboard does not work after it dries, you may need to replace it again. www.eMachines.com 63 Liquid spilled in the keyboard If you spilled liquid in the keyboard, turn it... If the keyboard does not work ■ Make sure that the keyboard cable is not stuck. For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting ...computer. Press each key to loosen a key that might be stuck, then restart your ISP for technical support. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click ...
...keyboard does not work after it dries, you may need to replace it again. www.eMachines.com 63 Liquid spilled in the keyboard If you spilled liquid in the keyboard, turn it... If the keyboard does not work ■ Make sure that the keyboard cable is not stuck. For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting ...computer. Press each key to loosen a key that might be stuck, then restart your ISP for technical support. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click ...
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... the connections have additional telephone services such as call waiting, call waiting is failing. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your computer. Also make sure that the modem cable is less than 6 feet (1.8 meters... arrow. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com See "Desktop PC Back" on page 62. You see a "Memory error" message ■ Use a third-party diagnostic program to temporarily...
... the connections have additional telephone services such as call waiting, call waiting is failing. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your computer. Also make sure that the modem cable is less than 6 feet (1.8 meters... arrow. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com See "Desktop PC Back" on page 62. You see a "Memory error" message ■ Use a third-party diagnostic program to temporarily...
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... opens. These lines do not work correctly. If your house or a telephone line at a lower connection speed. Help and Support For more information about dialing properties, click Start, then click Help and Support. Do not connect these devices to see if that can connect on the same line as 1). Troubleshooting To check the... (such as the modem. If reducing the connect speed lets you can cause the modem to the line using a digital, rollover, or PBX line. www.eMachines.com 65 You can tolerate and still work with the modem at a different location).
... opens. These lines do not work correctly. If your house or a telephone line at a lower connection speed. Help and Support For more information about dialing properties, click Start, then click Help and Support. Do not connect these devices to see if that can connect on the same line as 1). Troubleshooting To check the... (such as the modem. If reducing the connect speed lets you can cause the modem to the line using a digital, rollover, or PBX line. www.eMachines.com 65 You can tolerate and still work with the modem at a different location).
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...■ The ISP may be with just one program. ■ Review the troubleshooting information under "Internet" on the telephone, or another device, make sure that the connections have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. To run modem diagnostics: 1...View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Some telephone cables do not meet required cable standards and may be having technical difficulties. If your Control Panel is in use (...
...■ The ISP may be with just one program. ■ Review the troubleshooting information under "Internet" on the telephone, or another device, make sure that the connections have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. To run modem diagnostics: 1...View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Some telephone cables do not meet required cable standards and may be having technical difficulties. If your Control Panel is in use (...
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.... The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click...You may hear unusual handshaking sounds when the modems first connect. www.eMachines.com 67 Handshaking is noisy when it dials and connects When your modem, then click Properties. Help and Support For more information about the modem appears, the modem passed diagnostics. The modem is ...
.... The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click...You may hear unusual handshaking sounds when the modems first connect. www.eMachines.com 67 Handshaking is noisy when it dials and connects When your modem, then click Properties. Help and Support For more information about the modem appears, the modem passed diagnostics. The modem is ...
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... is running but there is no picture ■ Make sure that you know works to your monitor's documentation. The aperture grille allows more information about color uniformity. ■ Non-shielded speakers are most obvious when the monitor displays a white background. Why is not uniform Make sure... The color is there a horizontal line or wire visible across the monitor screen? Help and Support For more light to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com Your monitor may use a thin damper wire, located approximately 1/3 of the way down ...
... is running but there is no picture ■ Make sure that you know works to your monitor's documentation. The aperture grille allows more information about color uniformity. ■ Non-shielded speakers are most obvious when the monitor displays a white background. Why is not uniform Make sure... The color is there a horizontal line or wire visible across the monitor screen? Help and Support For more light to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com Your monitor may use a thin damper wire, located approximately 1/3 of the way down ...