User Guide
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....com www.xerox.com/office/c2424infoSMART www.xerox.com/office/c2424support www.xerox.com/office/c2424supplies www.colorconnection.xerox.com www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/msds www.xerox.com/gwa WorkCentre® C2424 Copier-Printer ...supplies for tools and information such as error codes, print quality, paper jams, software installation, networking, and more: To view technical support information for your WorkCentre C2424 system: To link to a color resource for your WorkCentre C2424 system, including access to PhaserSMART Technical...
....com www.xerox.com/office/c2424infoSMART www.xerox.com/office/c2424support www.xerox.com/office/c2424supplies www.colorconnection.xerox.com www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/msds www.xerox.com/gwa WorkCentre® C2424 Copier-Printer ...supplies for tools and information such as error codes, print quality, paper jams, software installation, networking, and more: To view technical support information for your WorkCentre C2424 system: To link to a color resource for your WorkCentre C2424 system, including access to PhaserSMART Technical...
User Guide Section 7: Troubleshooting
Page 57
A set of Xerox links is used by Xerox Customer Support staff) to find solutions for your WorkCentre C2424 system, including access to meet your individual needs: To find your local sales and support center: To register your WorkCentre C2424 system: To link to a color resource for tools and information such as error codes, print quality, paper jams, software installation, networking...
A set of Xerox links is used by Xerox Customer Support staff) to find solutions for your WorkCentre C2424 system, including access to meet your individual needs: To find your local sales and support center: To register your WorkCentre C2424 system: To link to a color resource for tools and information such as error codes, print quality, paper jams, software installation, networking...
Service Manual
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... NVRAM. Error Codes and Messages This section provides detailed troubleshooting procedures for optimal operation. Adjustments and Calibrations This section provides procedures for this Manual Frontis - It also includes printer self-maintenance functions. Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies...
... NVRAM. Error Codes and Messages This section provides detailed troubleshooting procedures for optimal operation. Adjustments and Calibrations This section provides procedures for this Manual Frontis - It also includes printer self-maintenance functions. Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies...
Service Manual
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..." on page 4-4. For troubleshooting system problems not associate with, or displaying, an error code or message, such as startup or system power on, media, paper path, print...page 4-1 or see "Service Diagnostics Menu Functions" on page 5-1. When checking for error codes from the control panel, be sure to verify that a specific system component is operating... correctly. Introduction This section covers system troubleshooting procedures utilizing control panel error messages and codes. Some procedures require running service diagnostic test functions to check the Copy,...
..." on page 4-4. For troubleshooting system problems not associate with, or displaying, an error code or message, such as startup or system power on, media, paper path, print...page 4-1 or see "Service Diagnostics Menu Functions" on page 5-1. When checking for error codes from the control panel, be sure to verify that a specific system component is operating... correctly. Introduction This section covers system troubleshooting procedures utilizing control panel error messages and codes. Some procedures require running service diagnostic test functions to check the Copy,...
Service Manual
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... before Step 1, the problem may not be in the AC power cable and power on page 4-58. 3-4 WorkCentre C2424 Service Manual POST Error Reporting POST checks the communication paths within the electronics module and to the parts list on all three LEDs (control panel ...the flashes, blinking in increments of POST. Most soft errors will still report using the LED blink patterns. Note * Before replacing the electronics module for 5 seconds and then the system continues through the remainder of 5, equal the error code. BIST Error Reporting Blink Pattern Definition Table (Continued) PE LED ...
... before Step 1, the problem may not be in the AC power cable and power on page 4-58. 3-4 WorkCentre C2424 Service Manual POST Error Reporting POST checks the communication paths within the electronics module and to the parts list on all three LEDs (control panel ...the flashes, blinking in increments of POST. Most soft errors will still report using the LED blink patterns. Note * Before replacing the electronics module for 5 seconds and then the system continues through the remainder of 5, equal the error code. BIST Error Reporting Blink Pattern Definition Table (Continued) PE LED ...
Service Manual
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.... Control panel failed to initialize, POST soft error. PLD power control link down /bad parity. Access failure. IDE drive general failure. POST Error Reporting Blink Pattern Definition Table Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 01.01 02.01 02.02 03...then 05 blinks Flutter only N/A Flutter only Flutter only Flutter only Flutter only Flutter and then 10 blinks Hard Bad error code. Hard System panic. Soft Hard Version mismatch. Hard TMVH mismatch, write/read failed. Hard Soft Soft Soft Soft Soft Soft Hard ...
.... Control panel failed to initialize, POST soft error. PLD power control link down /bad parity. Access failure. IDE drive general failure. POST Error Reporting Blink Pattern Definition Table Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 01.01 02.01 02.02 03...then 05 blinks Flutter only N/A Flutter only Flutter only Flutter only Flutter only Flutter and then 10 blinks Hard Bad error code. Hard System panic. Soft Hard Version mismatch. Hard TMVH mismatch, write/read failed. Hard Soft Soft Soft Soft Soft Soft Hard ...
Service Manual
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... error, missing CPU interrupts. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual CPU interrupt error, spurious assertion. EEPROM re-read , write, and mismatch errors, POST hard errors. Check EEPROM orientation. 2. PHY reset failure, reset stuck low. EEPROM read failure. 1. Replace EEPROM. Check EEPROM orientation. 2. Replace EEPROM. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code...
... error, missing CPU interrupts. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual CPU interrupt error, spurious assertion. EEPROM re-read , write, and mismatch errors, POST hard errors. Check EEPROM orientation. 2. PHY reset failure, reset stuck low. EEPROM read failure. 1. Replace EEPROM. Check EEPROM orientation. 2. Replace EEPROM. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code...
Service Manual
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... clock re-read failure. IPCB ID read failure. Check and reseat cables. Error codes for PEST tests are displayed on page 3-37. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 15.07 15.08 15.09 15.10 15.11 16... ID mismatch. Hard IPCB PCI configuration failure. Replace hard drive, if necessary. PEST checks the connections and operation of RAM detected. For troubleshooting PEST error codes, see "37,0XX.xx Errors PEST Faults" on the control panel and are all in the 37,XXX.xx series.
... clock re-read failure. IPCB ID read failure. Check and reseat cables. Error codes for PEST tests are displayed on page 3-37. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 15.07 15.08 15.09 15.10 15.11 16... ID mismatch. Hard IPCB PCI configuration failure. Replace hard drive, if necessary. PEST checks the connections and operation of RAM detected. For troubleshooting PEST error codes, see "37,0XX.xx Errors PEST Faults" on the control panel and are all in the 37,XXX.xx series.
Service Manual
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... place of the same errors occur within the "hidden" service diagnostics menu. All procedures that was executing when the exception occurred: Engine, PostScript, Network, or Operating System. If three of the fault code. The most common faults. 3-8 WorkCentre C2424 Service Manual Note A ...CPU exception can be run are referencing tests from the system's fault history. Interpreting Fault Codes ■ Failing system (XX,yyy.zz) ■ Failing...
... place of the same errors occur within the "hidden" service diagnostics menu. All procedures that was executing when the exception occurred: Engine, PostScript, Network, or Operating System. If three of the fault code. The most common faults. 3-8 WorkCentre C2424 Service Manual Note A ...CPU exception can be run are referencing tests from the system's fault history. Interpreting Fault Codes ■ Failing system (XX,yyy.zz) ■ Failing...
Service Manual
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Did this correct the problem? Is the error code associated with an overheat condition? 4 1. Go to Step 7. 7 1. Did the test pass? Troubleshooting Procedure Step Questions and Actions 1 1. Go to Step 6. 6 1. Go to Step 6. ..." on page 4-73). 2. Resolve ground integrity. Go to Step 2. Using service diagnostics, run the Drum Fan Motor test. 2. Replace the drum temperature sensor. 3-25 Error Messages and Codes No Go to Step 5. Go to Step 3. Replace the electronics module fan. Using service diagnostics, run the Drum Temperature Sensor test. 2.
Did this correct the problem? Is the error code associated with an overheat condition? 4 1. Go to Step 7. 7 1. Did the test pass? Troubleshooting Procedure Step Questions and Actions 1 1. Go to Step 6. 6 1. Go to Step 6. ..." on page 4-73). 2. Resolve ground integrity. Go to Step 2. Using service diagnostics, run the Drum Fan Motor test. 2. Replace the drum temperature sensor. 3-25 Error Messages and Codes No Go to Step 5. Go to Step 3. Replace the electronics module fan. Using service diagnostics, run the Drum Temperature Sensor test. 2.
Service Manual
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...Diagnostics Menu Functions" on page 4-4 for a complete explanation of each diagnostic routine. 4-2 WorkCentre C2424 Service Manual Prints a page with a control panel error message or code. Performs a cleaning procedure to remove light stripes in a troubleshooting table and are still ...associated with basic system configuration and networking information. For troubleshooting problems associated with an error code or control panel error message, see the section "Error Messages and Codes" on page 5-35 for diagnosing and correcting system malfunctions and accessing special features...
...Diagnostics Menu Functions" on page 4-4 for a complete explanation of each diagnostic routine. 4-2 WorkCentre C2424 Service Manual Prints a page with a control panel error message or code. Performs a cleaning procedure to remove light stripes in a troubleshooting table and are still ...associated with basic system configuration and networking information. For troubleshooting problems associated with an error code or control panel error message, see the section "Error Messages and Codes" on page 5-35 for diagnosing and correcting system malfunctions and accessing special features...
Service Manual
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...controller board, and the power control board. The system contains many self test routines to three times before displaying an error code. no individual board troubleshooting is operational. Following the suggested troubleshooting procedures in the specified sequence generally provides better test ...reboot up to aid in a different order. This is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual Note The image processor controller board enables the scanner power supply and communicates with the exception of unnecessary service ...
...controller board, and the power control board. The system contains many self test routines to three times before displaying an error code. no individual board troubleshooting is operational. Following the suggested troubleshooting procedures in the specified sequence generally provides better test ...reboot up to aid in a different order. This is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual Note The image processor controller board enables the scanner power supply and communicates with the exception of unnecessary service ...
Service Manual
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... 4-72. Troubleshoot any static electricity. Control Panel Is Blank and the PS and PE Indicators are not allowed to discharge any error codes reported. d. e. g. Examine system for loose grounding connections, especially the ground strap on page 3-3 for any cables that may... be causing the system to reattach any error codes that were unplugged during service. With power cord connected, touch the metal electronics module to fully discharge. System Continuously Resets or ...
... 4-72. Troubleshoot any static electricity. Control Panel Is Blank and the PS and PE Indicators are not allowed to discharge any error codes reported. d. e. g. Examine system for loose grounding connections, especially the ground strap on page 3-3 for any cables that may... be causing the system to reattach any error codes that were unplugged during service. With power cord connected, touch the metal electronics module to fully discharge. System Continuously Resets or ...
Service Manual
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... Power Control left (J390) ■ Y-Axis motor (J280) This step prevents any error code information. Double check PS and PE indicators for power supply capacitors to discharge l. Looking up the error code may save troubleshooting time. f. Unplug the following electronics module connectors (see "Plug/Jack ...Locator Table" on , replace the electronics module, reassembly and retest system. The PE and PS indicators should flash an error code reporting that would cause this symptom. b. Non-Specific Electronics Failure 1. Plug in power cord and turn on condition indicates...
... Power Control left (J390) ■ Y-Axis motor (J280) This step prevents any error code information. Double check PS and PE indicators for power supply capacitors to discharge l. Looking up the error code may save troubleshooting time. f. Unplug the following electronics module connectors (see "Plug/Jack ...Locator Table" on , replace the electronics module, reassembly and retest system. The PE and PS indicators should flash an error code reporting that would cause this symptom. b. Non-Specific Electronics Failure 1. Plug in power cord and turn on condition indicates...
Service Manual
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...are plugged back in . 4-68 WorkCentre C2424 Service Manual n. If a different error code is displayed, see the "Fault Code Error Message Troubleshooting" on the LCD. If the proper error code and LED doesn't appear after each I /O board and verify the correct error code appears on page 3-8 for the error code 34,001.43. b. d. e....the AC power switch) are lit. If system is displayed, continue with next step. 3. If no error code is disconnected. The proper error code is reconnected, repair or replace the faulty circuit. Turn on system and wait for a definition of ...
...are plugged back in . 4-68 WorkCentre C2424 Service Manual n. If a different error code is displayed, see the "Fault Code Error Message Troubleshooting" on the LCD. If the proper error code and LED doesn't appear after each I /O board and verify the correct error code appears on page 3-8 for the error code 34,001.43. b. d. e....the AC power switch) are lit. If system is displayed, continue with next step. 3. If no error code is disconnected. The proper error code is reconnected, repair or replace the faulty circuit. Turn on system and wait for a definition of ...
Service Manual
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...90 to 140 VAC (115 VAC nominal) or 180 to 264 VAC (220 VAC nominal). 4. however, a Service Required error code is off . 1. Unplug the power cord. 5. Remove the Ink loader Assembly and Door as specified on the control panel. Place the power switch in the system, via the heaters, while... measure the resistance between the lowest pin on the power supply and possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual Measuring AC Power Supply Voltages AC line voltages are disconnected from the power outlet. 3. Power off signal to F2. 2. If ...
...90 to 140 VAC (115 VAC nominal) or 180 to 264 VAC (220 VAC nominal). 4. however, a Service Required error code is off . 1. Unplug the power cord. 5. Remove the Ink loader Assembly and Door as specified on the control panel. Place the power switch in the system, via the heaters, while... measure the resistance between the lowest pin on the power supply and possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual Measuring AC Power Supply Voltages AC line voltages are disconnected from the power outlet. 3. Power off signal to F2. 2. If ...
Service Manual
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... media tray. Paper-Pick Errors - Inspect the paper for more sheets of paper. 4. Ensure that the correct media is being used , for information on page 3-8 to the system the size of media being rotated. 4-76 WorkCentre C2424 Service Manual Ensure the correct... weight of media is in the tray are operating correctly. 9. Media-Based Problems 1. Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the cleaning procedures....
... media tray. Paper-Pick Errors - Inspect the paper for more sheets of paper. 4. Ensure that the correct media is being used , for information on page 3-8 to the system the size of media being rotated. 4-76 WorkCentre C2424 Service Manual Ensure the correct... weight of media is in the tray are operating correctly. 9. Media-Based Problems 1. Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the cleaning procedures....
Service Manual
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... the frame. Note When replacing grounding springs on the transfix load module, make sure the springs rest below the camshaft assembly. The printer may report error code 7,009.4x if the wiper assembly is misaligned.
... the frame. Note When replacing grounding springs on the transfix load module, make sure the springs rest below the camshaft assembly. The printer may report error code 7,009.4x if the wiper assembly is misaligned.
Service Manual
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... assembly. 13. This procedure installs these components after . Caution To prevent dents or scratches, never rest the drum on its feet. The printer may report error code 7,009.4x if the wiper assembly is installed. Replacement Notes: Note The transfix load arms and the media release blade carriage assembly can be installed.... 1. Remove 3 screws and 3 washers from the system. Align the screw holes in the left labyrinth seal and torque the screw to holes in .-lbs. 8-38 WorkCentre C2424 Service Manual
... assembly. 13. This procedure installs these components after . Caution To prevent dents or scratches, never rest the drum on its feet. The printer may report error code 7,009.4x if the wiper assembly is installed. Replacement Notes: Note The transfix load arms and the media release blade carriage assembly can be installed.... 1. Remove 3 screws and 3 washers from the system. Align the screw holes in the left labyrinth seal and torque the screw to holes in .-lbs. 8-38 WorkCentre C2424 Service Manual
Service Manual
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... right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Replacement Note: After installing the MEP, perform the Wiper Alignment (page 6-2). Slide the guide down and forward to access the guide. 2. Lower Exit-Guide Assembly with Strip Flag (PL 3.13) 1. The printer may report error code 7,009.4x if the wiper assembly is...
... right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Replacement Note: After installing the MEP, perform the Wiper Alignment (page 6-2). Slide the guide down and forward to access the guide. 2. Lower Exit-Guide Assembly with Strip Flag (PL 3.13) 1. The printer may report error code 7,009.4x if the wiper assembly is...