User Guide
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...networked WorkCentre C2424 system and proposes solutions: To access the infoSMART Knowledge Base (which is installed in your Windows printer driver also includes useful links. A set of Xerox links is used by Xerox Customer Support staff) to find solutions for issues such as error codes, ...print quality, paper jams, software installation, networking, and more: To view technical support information for tools and information such as interactive tutorials, color printing templates,...
...networked WorkCentre C2424 system and proposes solutions: To access the infoSMART Knowledge Base (which is installed in your Windows printer driver also includes useful links. A set of Xerox links is used by Xerox Customer Support staff) to find solutions for issues such as error codes, ...print quality, paper jams, software installation, networking, and more: To view technical support information for tools and information such as interactive tutorials, color printing templates,...
User Guide Section 7: Troubleshooting
Page 57
.../office/c2424infoSMART www.xerox.com/office/c2424support www.xerox.com/office/c2424supplies www.colorconnection.xerox.com www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/msds www.xerox.com/gwa WorkCentre® C2424 Copier-Printer 7-57 To order supplies for your WorkCentre C2424 system: To link to a color resource for tools and information such as error codes, print quality...
.../office/c2424infoSMART www.xerox.com/office/c2424support www.xerox.com/office/c2424supplies www.colorconnection.xerox.com www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/msds www.xerox.com/gwa WorkCentre® C2424 Copier-Printer 7-57 To order supplies for your WorkCentre C2424 system: To link to a color resource for tools and information such as error codes, print quality...
Service Manual
Page 5
...-quality troubleshooting procedures for the system, utilizing the displayed control panel error codes and messages. It also includes printer self-maintenance functions. Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for the entire system. Section 3 - Section 2 - Section 10 - It...
...-quality troubleshooting procedures for the system, utilizing the displayed control panel error codes and messages. It also includes printer self-maintenance functions. Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for the entire system. Section 3 - Section 2 - Section 10 - It...
Service Manual
Page 94
...system test functions, see "Image-Quality Troubleshooting" on page 4-4. For troubleshooting system problems not associate with, or displaying, an error code or message, such as startup or system power on, media, paper path, print-quality or image problems, and electrical ...buttons) for error codes from the control panel, be sure to verify that a specific system component is operating correctly. When checking for current status and error conditions. ■ Status Page ■ Usage Profile ■ Fault History ■ Diagnostic History 3-2 WorkCentre C2424 Service Manual ...
...system test functions, see "Image-Quality Troubleshooting" on page 4-4. For troubleshooting system problems not associate with, or displaying, an error code or message, such as startup or system power on, media, paper path, print-quality or image problems, and electrical ...buttons) for error codes from the control panel, be sure to verify that a specific system component is operating correctly. When checking for current status and error conditions. ■ Status Page ■ Usage Profile ■ Fault History ■ Diagnostic History 3-2 WorkCentre C2424 Service Manual ...
Service Manual
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... and power on it. For example, 7 flashes equals error code 7. "Soft" POST errors, that do the following: 1. Plug in the power cable. 3. If the error blink pattern is displayed on the control panel along with the error message on the system electronics module. 3. Power on page 4-58. 3-4 WorkCentre C2424 Service Manual For replacement, go to other various...
... and power on it. For example, 7 flashes equals error code 7. "Soft" POST errors, that do the following: 1. Plug in the power cable. 3. If the error blink pattern is displayed on the control panel along with the error message on the system electronics module. 3. Power on page 4-58. 3-4 WorkCentre C2424 Service Manual For replacement, go to other various...
Service Manual
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... and then 04 blinks Flutterand then 05 blinks Flutter only N/A Flutter only Flutter only Flutter only Flutter only Flutter and then 10 blinks Hard Bad error code. Mismatch. The system will work without the IDE drive. Hard System panic. Soft Hard ID read failure. Access failure. Hard TMVH mismatch, write/... and power cable. Hard Failed machine check. Control panel data path failure, bad data returned. POST Error Reporting Blink Pattern Definition Table Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 01.01 02.01 02.02 03.01 03.02 03.03 03.04 04.01...
... and then 04 blinks Flutterand then 05 blinks Flutter only N/A Flutter only Flutter only Flutter only Flutter only Flutter and then 10 blinks Hard Bad error code. Mismatch. The system will work without the IDE drive. Hard System panic. Soft Hard ID read failure. Access failure. Hard TMVH mismatch, write/... and power cable. Hard Failed machine check. Control panel data path failure, bad data returned. POST Error Reporting Blink Pattern Definition Table Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 01.01 02.01 02.02 03.01 03.02 03.03 03.04 04.01...
Service Manual
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... as a base model (without networking) without the configuration card. CPU interrupt error, spurious CPU interrupts. Replace EEPROM. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 10.02 11.01 11.02 11.03 11...
... as a base model (without networking) without the configuration card. CPU interrupt error, spurious CPU interrupts. Replace EEPROM. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 10.02 11.01 11.02 11.03 11...
Service Manual
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..., less than 128 MB of various system components. Check and reseat cables. CPU interrupt error, spurious assertion. Add more RAM. Hard IPCB ID mismatch. For troubleshooting PEST error codes, see "37,0XX.xx Errors PEST Faults" on the control panel and are all in the 37,XXX.xx series.... PEST checks the connections and operation of RAM detected. Error codes for PEST tests are displayed on page 3-37. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 15.07 15.08 15.09 15.10 ...
..., less than 128 MB of various system components. Check and reseat cables. CPU interrupt error, spurious assertion. Add more RAM. Hard IPCB ID mismatch. For troubleshooting PEST error codes, see "37,0XX.xx Errors PEST Faults" on the control panel and are all in the 37,XXX.xx series.... PEST checks the connections and operation of RAM detected. Error codes for PEST tests are displayed on page 3-37. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 15.07 15.08 15.09 15.10 ...
Service Manual
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...enumerate them all and most common faults. 3-8 WorkCentre C2424 Service Manual The error code indicates both the PowerPC exception number and the region of firmware that ask for descriptions of the most program faults will reboot each time an error occurs. Note A CPU exception can be run...; Print engine copy count (xx,yyy.zz:123) when the error occurred (xx,yyy.4x) Device faults are indicated by a 6 in the tenths place of the fault code. Fault Code Error Message Troubleshooting Fault Code Error Reporting Fault codes are saved to NVRAM and can either be displayed on page 4-4....
...enumerate them all and most common faults. 3-8 WorkCentre C2424 Service Manual The error code indicates both the PowerPC exception number and the region of firmware that ask for descriptions of the most program faults will reboot each time an error occurs. Note A CPU exception can be run...; Print engine copy count (xx,yyy.zz:123) when the error occurred (xx,yyy.4x) Device faults are indicated by a 6 in the tenths place of the fault code. Fault Code Error Message Troubleshooting Fault Code Error Reporting Fault codes are saved to NVRAM and can either be displayed on page 4-4....
Service Manual
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...Replace the drum temperature sensor. 3-25 Reset NVRAM and retest. 2. Is the room too cold or too hot? 2 1. Are all components grounded properly? 3 1. Is the error code associated with an overheat condition? 4 1. Go to Step 6. Replace the electronics module fan. Troubleshooting Procedure Step Questions and Actions 1 1. Go to Step 8. Replace the drum...see "System Environmental Specifications" on page 4-73). 2. Go to Step 6. 6 1. Go to Step 4. Is the fan operating correctly? Did the test pass? Error Messages and Codes No Go to Step 5. Go to Step 2.
...Replace the drum temperature sensor. 3-25 Reset NVRAM and retest. 2. Is the room too cold or too hot? 2 1. Are all components grounded properly? 3 1. Is the error code associated with an overheat condition? 4 1. Go to Step 6. Replace the electronics module fan. Troubleshooting Procedure Step Questions and Actions 1 1. Go to Step 8. Replace the drum...see "System Environmental Specifications" on page 4-73). 2. Go to Step 6. 6 1. Go to Step 4. Is the fan operating correctly? Did the test pass? Error Messages and Codes No Go to Step 5. Go to Step 2.
Service Manual
Page 160
... complete explanation of information pages and functions usable for all consumables, printhead cleaning and power cycles, and jam and error code information. See "Service Diagnostics Menu Functions" on page 3-1. The System Status Page also contains useful troubleshooting information. ...a cleaning procedure to a large group of each diagnostic routine. 4-2 WorkCentre C2424 Service Manual For troubleshooting problems associated with an error code or control panel error message, see the section "Error Messages and Codes" on page 4-4 for the problem area. Hidden Service Menu The...
... complete explanation of information pages and functions usable for all consumables, printhead cleaning and power cycles, and jam and error code information. See "Service Diagnostics Menu Functions" on page 3-1. The System Status Page also contains useful troubleshooting information. ...a cleaning procedure to a large group of each diagnostic routine. 4-2 WorkCentre C2424 Service Manual For troubleshooting problems associated with an error code or control panel error message, see the section "Error Messages and Codes" on page 4-4 for the problem area. Hidden Service Menu The...
Service Manual
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... the system encounters certain fault conditions, the system may be operational, but the exit module board may reboot up to three times before displaying an error code. The system contains many self test routines to correct the problem and reduce the number of the NVRAM, memory, configuration card, and hard drive; If... the exit module doesn't initialize properly, then the power supply may be malfunctioning. This is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual
... the system encounters certain fault conditions, the system may be operational, but the exit module board may reboot up to three times before displaying an error code. The system contains many self test routines to correct the problem and reduce the number of the NVRAM, memory, configuration card, and hard drive; If... the exit module doesn't initialize properly, then the power supply may be malfunctioning. This is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual
Service Manual
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...j. b. Disconnect the network cable, if this corrects the problem go to fully discharge. e. If the system powers on page 3-3 for any error codes reported. Replace the electronics module. Control Panel Is Blank and the PS and PE Indicators are able to enter service diagnostics, view the fault... power supply capacitors to reattach any static electricity. Perform full test of internally generated ESD from affecting system. If you are Flashing an Error Code The system has detected a fault condition but can't display a message on page 4-81. Some portion of the chain of devices used...
...j. b. Disconnect the network cable, if this corrects the problem go to fully discharge. e. If the system powers on page 3-3 for any error codes reported. Replace the electronics module. Control Panel Is Blank and the PS and PE Indicators are able to enter service diagnostics, view the fault... power supply capacitors to reattach any static electricity. Perform full test of internally generated ESD from affecting system. If you are Flashing an Error Code The system has detected a fault condition but can't display a message on page 4-81. Some portion of the chain of devices used...
Service Manual
Page 225
...not flashed, replace the electronics module and retest the system. d. j. The PE and PS indicators should flash an error code reporting that would cause this symptom. Disconnect the Scanner cable from functioning. The system self test is usually able to discharge... Power Control left (J390) ■ Y-Axis motor (J280) This step prevents any static electricity. Turn off system and wait 30 seconds for any error code information. General Troubleshooting 4-67 a. e. i. Unplug the following electronics module connectors (see "Plug/Jack Locator Table" on page 10-2): ■ Power ...
...not flashed, replace the electronics module and retest the system. d. j. The PE and PS indicators should flash an error code reporting that would cause this symptom. Disconnect the Scanner cable from functioning. The system self test is usually able to discharge... Power Control left (J390) ■ Y-Axis motor (J280) This step prevents any static electricity. Turn off system and wait 30 seconds for any error code information. General Troubleshooting 4-67 a. e. i. Unplug the following electronics module connectors (see "Plug/Jack Locator Table" on page 10-2): ■ Power ...
Service Manual
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... connector ('P' / J800) in the following procedures to check all circuits connected to the electronics module. If the correct error code is not displayed, replace the control panel and I /O board connectors are plugged back in . 4-68 WorkCentre C2424 Service Manual r. Repeat the following connectors, one at a time, and perform steps C and D for each connector. b. Plug...
... connector ('P' / J800) in the following procedures to check all circuits connected to the electronics module. If the correct error code is not displayed, replace the control panel and I /O board connectors are plugged back in . 4-68 WorkCentre C2424 Service Manual r. Repeat the following connectors, one at a time, and perform steps C and D for each connector. b. Plug...
Service Manual
Page 230
...heater triacs are not accessible for a considerable time after the switch is plugged into an AC outlet. Proceed to the system; The printhead and ink loader connect to F2. 2. From the back of Fuse F2 and F3 1. b. The power switch is followed by software and proper shut down... possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual however, a Service Required error code is off the system and try a different outlet. 2. Unplug the power cord. 5. Remove the Ink loader Assembly and Door as specified on the AC input connector. Place the...
...heater triacs are not accessible for a considerable time after the switch is plugged into an AC outlet. Proceed to the system; The printhead and ink loader connect to F2. 2. From the back of Fuse F2 and F3 1. b. The power switch is followed by software and proper shut down... possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual however, a Service Required error code is off the system and try a different outlet. 2. Unplug the power cord. 5. Remove the Ink loader Assembly and Door as specified on the AC input connector. Place the...
Service Manual
Page 234
... Ensure that the side guides are set correctly. 6. Inspect the paper for Trays 2, 3 and 4 are of media being rotated. 4-76 WorkCentre C2424 Service Manual Try printing from a fresh, unopened ream of paper. Run paper path diagnostics to help eliminate problems with the flap up for Tray...that the correct type of paper are operating correctly. 9. Try printing from the systems control panel Menu. 2. Clean the pick roller using the Error Code Definition Table beginning on the correct media type and sizes refer to the Paper Tips page, which is being used , for Trays 2, 3, ...
... Ensure that the side guides are set correctly. 6. Inspect the paper for Trays 2, 3 and 4 are of media being rotated. 4-76 WorkCentre C2424 Service Manual Try printing from a fresh, unopened ream of paper. Run paper path diagnostics to help eliminate problems with the flap up for Tray...that the correct type of paper are operating correctly. 9. Try printing from the systems control panel Menu. 2. Clean the pick roller using the Error Code Definition Table beginning on the correct media type and sizes refer to the Paper Tips page, which is being used , for Trays 2, 3, ...
Service Manual
Page 343
... 768 grease (P/N 00679900) in the chassis. Service Parts Disassembly 8-33 The transfix load module fits tightly in the groove on (page 6-2). The printer may report error code 7,009.4x if the wiper assembly is misaligned. Transfix Load Module s2424-167 Replacement Notes: Note Place a small amount of each transfix load arm before...
... 768 grease (P/N 00679900) in the chassis. Service Parts Disassembly 8-33 The transfix load module fits tightly in the groove on (page 6-2). The printer may report error code 7,009.4x if the wiper assembly is misaligned. Transfix Load Module s2424-167 Replacement Notes: Note Place a small amount of each transfix load arm before...
Service Manual
Page 348
... installs these components after . The printer may report error code 7,009.4x if the wiper assembly is installed. Gently seat the drum assembly into the chassis. 2. Align the screw holes in the left labyrinth seal and torque the screw to 25 in.-lbs. 8-38 WorkCentre C2424 Service Manual Remove 3 screws and 3 washers from the...
... installs these components after . The printer may report error code 7,009.4x if the wiper assembly is installed. Gently seat the drum assembly into the chassis. 2. Align the screw holes in the left labyrinth seal and torque the screw to 25 in.-lbs. 8-38 WorkCentre C2424 Service Manual Remove 3 screws and 3 washers from the...
Service Manual
Page 354
... the other retainer. 3. Pull out on the Inner Simplex Guide, go over the segmented roller. Remove the right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Using a small flatblade screwdriver, pry inward on the right upper retainer until it . 3. Lower Inner Duplex (PL 3.2) 1. Pry inward ...the guide down and forward to access the guide. 2. Lower Exit-Guide Assembly with Strip Flag (PL 3.13) 1. The printer may report error code 7,009.4x if the wiper assembly is free of the guide, then flex the left retainer into place, then the right. Replacement Note: After...
... the other retainer. 3. Pull out on the Inner Simplex Guide, go over the segmented roller. Remove the right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Using a small flatblade screwdriver, pry inward on the right upper retainer until it . 3. Lower Inner Duplex (PL 3.2) 1. Pry inward ...the guide down and forward to access the guide. 2. Lower Exit-Guide Assembly with Strip Flag (PL 3.13) 1. The printer may report error code 7,009.4x if the wiper assembly is free of the guide, then flex the left retainer into place, then the right. Replacement Note: After...