User Guide
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... on your computer. To order supplies for your WorkCentre C2424 system: To link to a color resource for your WorkCentre C2424 system, including access to meet your individual needs: To find solutions for issues such as error codes, print quality, paper jams, software installation, networking... www.phasersmart.com www.xerox.com/office/c2424infoSMART www.xerox.com/office/c2424support www.xerox.com/office/c2424supplies www.colorconnection.xerox.com www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/msds www.xerox.com/gwa WorkCentre® C2424 Copier-Printer 7-57
... on your computer. To order supplies for your WorkCentre C2424 system: To link to a color resource for your WorkCentre C2424 system, including access to meet your individual needs: To find solutions for issues such as error codes, print quality, paper jams, software installation, networking... www.phasersmart.com www.xerox.com/office/c2424infoSMART www.xerox.com/office/c2424support www.xerox.com/office/c2424supplies www.colorconnection.xerox.com www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/msds www.xerox.com/gwa WorkCentre® C2424 Copier-Printer 7-57
User Guide Section 7: Troubleshooting
Page 57
...install the Xerox printer drivers on your WorkCentre C2424 Copier-Printer. Web Links Web Links Xerox provides several web links that offer additional help on your computer. A set of Xerox links is used by Xerox Customer Support staff) to find solutions for issues such as error codes, print... quality, paper jams, software installation, networking, and more: To view technical support information for tools and information such as interactive tutorials, color printing templates,...
...install the Xerox printer drivers on your WorkCentre C2424 Copier-Printer. Web Links Web Links Xerox provides several web links that offer additional help on your computer. A set of Xerox links is used by Xerox Customer Support staff) to find solutions for issues such as error codes, print... quality, paper jams, software installation, networking, and more: To view technical support information for tools and information such as interactive tutorials, color printing templates,...
Service Manual
Page 5
... control panel error codes and messages. Section 8 - Section 10 - Introductory, Safety and Regulatory Information This section contains important safety information regarding technical components, regulatory agency requirements, and information about this Manual Frontis - Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies...
... control panel error codes and messages. Section 8 - Section 10 - Introductory, Safety and Regulatory Information This section contains important safety information regarding technical components, regulatory agency requirements, and information about this Manual Frontis - Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies...
Service Manual
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.... ■ Status Page ■ Usage Profile ■ Fault History ■ Diagnostic History 3-2 WorkCentre C2424 Service Manual Some procedures require running service diagnostic test functions to check the Copy, Scan, and Print main menus (major mode buttons) for error codes from the control panel, be sure to verify that a specific system component is operating correctly...
.... ■ Status Page ■ Usage Profile ■ Fault History ■ Diagnostic History 3-2 WorkCentre C2424 Service Manual Some procedures require running service diagnostic test functions to check the Copy, Scan, and Print main menus (major mode buttons) for error codes from the control panel, be sure to verify that a specific system component is operating correctly...
Service Manual
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... through the remainder of 5, equal the error code. Unplug all three LEDs (control panel LED, PS LED and PE LED). If the problem still occurs, reseat the RAM DIMMs. 5. POST Error Reporting POST checks the communication paths within ...errors will cause the system to print a Startup Page with soft errors. Plug in the power cable. 3. There are displayed on page 4-58. 3-4 WorkCentre C2424 Service Manual If the error blink pattern is displayed on the control panel along with an LED blink code flashing on it. blinking 1. For example, 7 flashes equals error code...
... through the remainder of 5, equal the error code. Unplug all three LEDs (control panel LED, PS LED and PE LED). If the problem still occurs, reseat the RAM DIMMs. 5. POST Error Reporting POST checks the communication paths within ...errors will cause the system to print a Startup Page with soft errors. Plug in the power cable. 3. There are displayed on page 4-58. 3-4 WorkCentre C2424 Service Manual If the error blink pattern is displayed on the control panel along with an LED blink code flashing on it. blinking 1. For example, 7 flashes equals error code...
Service Manual
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...only N/A Flutter only Flutter only Flutter only Flutter only Flutter and then 10 blinks Hard Bad error code. Communications error. POST Error Reporting Blink Pattern Definition Table Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 01.01 02.01 02.02 03.01 03.02 03.03 03.04 ... Hard ID read failed. The system will work without the IDE drive. Mismatch. IDE drive general failure. Reseat IDE cable and power cable. Error Messages and Codes 3-5 Hard TMVL mismatch, write/read failure. If problem persists, replace the IDE drive.
...only N/A Flutter only Flutter only Flutter only Flutter only Flutter and then 10 blinks Hard Bad error code. Communications error. POST Error Reporting Blink Pattern Definition Table Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 01.01 02.01 02.02 03.01 03.02 03.03 03.04 ... Hard ID read failed. The system will work without the IDE drive. Mismatch. IDE drive general failure. Reseat IDE cable and power cable. Error Messages and Codes 3-5 Hard TMVL mismatch, write/read failure. If problem persists, replace the IDE drive.
Service Manual
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...failure, reset stuck low. EEPROM write failure. 1. Configuration card test failure. 1. CPU interrupt error, spurious assertion. Check EEPROM orientation. 2. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 10.02 11.01 11.02 11.03 11.04 12.xx 13... then 15 blinks Soft Hard Hard Hard Hard Soft Hard Hard Hard Hard Hard Hard Hard Hard Hard PLD power control link invalid, mismatch error. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual
...failure, reset stuck low. EEPROM write failure. 1. Configuration card test failure. 1. CPU interrupt error, spurious assertion. Check EEPROM orientation. 2. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 10.02 11.01 11.02 11.03 11.04 12.xx 13... then 15 blinks Soft Hard Hard Hard Hard Soft Hard Hard Hard Hard Hard Hard Hard Hard Hard PLD power control link invalid, mismatch error. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual
Service Manual
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... does not tick. Memory test, less than 128 MB of various system components. Error Messages and Codes 3-7 POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 15.07 15.08 15.09 15.10 15.11 16.01 Flutter...assertion. This is the minimum RAM required. Real-time clock re-read failure. Soft Hard IPCB version mismatch. For troubleshooting PEST error codes, see "37,0XX.xx Errors PEST Faults" on the control panel and are all in the 37,XXX.xx series. Replace hard drive, if necessary. Add ...
... does not tick. Memory test, less than 128 MB of various system components. Error Messages and Codes 3-7 POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 15.07 15.08 15.09 15.10 15.11 16.01 Flutter...assertion. This is the minimum RAM required. Real-time clock re-read failure. Soft Hard IPCB version mismatch. For troubleshooting PEST error codes, see "37,0XX.xx Errors PEST Faults" on the control panel and are all in the 37,XXX.xx series. Replace hard drive, if necessary. Add ...
Service Manual
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... three of the fault code. Fault Code Error Message Troubleshooting Fault Code Error Reporting Fault codes are saved to the infoSMART Knowledge Base for a test to enumerate them all and most program faults will not mean anything unless you are intimately familiar with the code base. The most common faults. 3-8 WorkCentre C2424 Service Manual Interpreting Fault Codes ■ Failing system...
... three of the fault code. Fault Code Error Message Troubleshooting Fault Code Error Reporting Fault codes are saved to the infoSMART Knowledge Base for a test to enumerate them all and most program faults will not mean anything unless you are intimately familiar with the code base. The most common faults. 3-8 WorkCentre C2424 Service Manual Interpreting Fault Codes ■ Failing system...
Service Manual
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... took too long to reach its setpoint. Check the electronics module fan. 2. Did the test pass? Replace the electronics module fan. Is the error code associated with an overheat condition? 4 1. Are all components grounded properly? 3 1. Troubleshooting Procedure Step Questions and Actions 1 1. Ensure ground integrity .... Go to Step 7. 7 1. Go to Step 6. 6 1. Using service diagnostics, run the Drum Fan Motor test. 2. Go to Step 2. Error Messages and Codes No Go to Step 8. Go to Step 5. Go to Step 6. Replace the drum temperature sensor. 3-25
... took too long to reach its setpoint. Check the electronics module fan. 2. Did the test pass? Replace the electronics module fan. Is the error code associated with an overheat condition? 4 1. Are all components grounded properly? 3 1. Troubleshooting Procedure Step Questions and Actions 1 1. Ensure ground integrity .... Go to Step 7. 7 1. Go to Step 6. 6 1. Using service diagnostics, run the Drum Fan Motor test. 2. Go to Step 2. Error Messages and Codes No Go to Step 8. Go to Step 5. Go to Step 6. Replace the drum temperature sensor. 3-25
Service Manual
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...WorkCentre C2424 Service Manual Menu Item Test Prints Startup Page Eliminate Light Stripes Fault History Jam History Enter Diagnostic Mode Description See "Analyzing Service Test Prints" on page 5-35 for providing a better understanding of how specific components or sub-assemblies are still unable to function. Prints a page with an error code or control panel error... message, see the section "Error Messages and Codes" on page 4-4 for the problem area. With the cursor at the top...
...WorkCentre C2424 Service Manual Menu Item Test Prints Startup Page Eliminate Light Stripes Fault History Jam History Enter Diagnostic Mode Description See "Analyzing Service Test Prints" on page 5-35 for providing a better understanding of how specific components or sub-assemblies are still unable to function. Prints a page with an error code or control panel error... message, see the section "Error Messages and Codes" on page 4-4 for the problem area. With the cursor at the top...
Service Manual
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... The system contains many self test routines to aid in a different order. This is an attempt to three times before displaying an error code. If the scanner turns on or the exit module initializes, the scanner power supply is needed. If either the scanner turns on... fails, and service is necessary, the entire electronics module is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual no individual board troubleshooting is operational. Electrical Troubleshooting Electronics Module The Electronics Module contains the power supply, main board ...
... The system contains many self test routines to aid in a different order. This is an attempt to three times before displaying an error code. If the scanner turns on or the exit module initializes, the scanner power supply is needed. If either the scanner turns on... fails, and service is necessary, the entire electronics module is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual no individual board troubleshooting is operational. Electrical Troubleshooting Electronics Module The Electronics Module contains the power supply, main board ...
Service Manual
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...Turn the system off . e. Examine system for power supply capacitors to drive the LCD may occur if the power supply capacitors are Flashing an Error Code The system has detected a fault condition but can't display a message on the Y-axis motor. j. Replace the electronics module. ESD damage to ...PS and PE Indicators are not allowed to system electronics. Disconnect the network cable, if this corrects the problem go to reattach any error codes that were unplugged during service. If the system powers on page 4-81. Some portion of the chain of system. Plug in ...
...Turn the system off . e. Examine system for power supply capacitors to drive the LCD may occur if the power supply capacitors are Flashing an Error Code The system has detected a fault condition but can't display a message on the Y-axis motor. j. Replace the electronics module. ESD damage to ...PS and PE Indicators are not allowed to system electronics. Disconnect the network cable, if this corrects the problem go to reattach any error codes that were unplugged during service. If the system powers on page 4-81. Some portion of the chain of system. Plug in ...
Service Manual
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... electronics module connectors (see "Plug/Jack Locator Table" on , replace the electronics module, reassembly and retest system. Looking up the error code may save troubleshooting time. With power cord connected, touch the metal electronics module to the system. Plug in power cord and turn on... data (J130) ■ Waveamp signal (J790) ■ Power Control left (J390) ■ Y-Axis motor (J280) This step prevents any error code information. Double check PS and PE indicators for power supply capacitors to discharge l. If the PS & PE indicators are steady and dimly-on page 10...
... electronics module connectors (see "Plug/Jack Locator Table" on , replace the electronics module, reassembly and retest system. Looking up the error code may save troubleshooting time. With power cord connected, touch the metal electronics module to the system. Plug in power cord and turn on... data (J130) ■ Waveamp signal (J790) ■ Power Control left (J390) ■ Y-Axis motor (J280) This step prevents any error code information. Double check PS and PE indicators for power supply capacitors to discharge l. If the PS & PE indicators are steady and dimly-on page 10...
Service Manual
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... the next steps of the procedure. q. r. If no defects are plugged back in all connectors to system and retest. c. f. If no error code is reconnected, repair or replace the faulty circuit. This step adds the I /O board connector ('P' / J800) in the following connectors, one..., plug in . c. Turn on the LCD. Plug in . 4-68 WorkCentre C2424 Service Manual b. The proper error code is fixed, reattach covers to discharge. Turn off system and wait 30 seconds for the error code 34,001.43. Check that the three voltage indication LEDs INSIDE the electronics ...
... the next steps of the procedure. q. r. If no defects are plugged back in all connectors to system and retest. c. f. If no error code is reconnected, repair or replace the faulty circuit. This step adds the I /O board connector ('P' / J800) in the following connectors, one..., plug in . c. Turn on the LCD. Plug in . 4-68 WorkCentre C2424 Service Manual b. The proper error code is fixed, reattach covers to discharge. Turn off system and wait 30 seconds for the error code 34,001.43. Check that the three voltage indication LEDs INSIDE the electronics ...
Service Manual
Page 230
... is displayed on the control panel. Turn off signal to the power supply. If a heater shorts, F2 or F3 opens. however, a Service Required error code is turned off or the system is powered down is plugged into an AC outlet. Unplug the power cord. 5. Measure between the right most pin... and (again) the lowest pin on the AC input connector. Remove the Ink loader Assembly and Door as specified on the power supply and possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual If the meter measures 0 ohms, F2 has not been damaged. 8. it ...
... is displayed on the control panel. Turn off signal to the power supply. If a heater shorts, F2 or F3 opens. however, a Service Required error code is turned off or the system is powered down is plugged into an AC outlet. Unplug the power cord. 5. Measure between the right most pin... and (again) the lowest pin on the AC input connector. Remove the Ink loader Assembly and Door as specified on the power supply and possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual If the meter measures 0 ohms, F2 has not been damaged. 8. it ...
Service Manual
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...Chapter One for obstructions. 2. Clean the pick roller using the Error Code Definition Table beginning on the correct media type and sizes refer to help determine where the error is being rotated. 4-76 WorkCentre C2424 Service Manual Check to ensure all sensors are of media is ... Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the cleaning procedures. Trays 2, 3, and 4 Paper-pick errors occur when the media in the correct media tray. Also clean the transport rollers if they are set...
...Chapter One for obstructions. 2. Clean the pick roller using the Error Code Definition Table beginning on the correct media type and sizes refer to help determine where the error is being rotated. 4-76 WorkCentre C2424 Service Manual Check to ensure all sensors are of media is ... Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the cleaning procedures. Trays 2, 3, and 4 Paper-pick errors occur when the media in the correct media tray. Also clean the transport rollers if they are set...
Service Manual
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Note When replacing grounding springs on (page 6-2). Service Parts Disassembly 8-33 The printer may report error code 7,009.4x if the wiper assembly is misaligned. 13. Transfix Load Module s2424-167 Replacement Notes: Note Place a small amount of each transfix load arm ...
Note When replacing grounding springs on (page 6-2). Service Parts Disassembly 8-33 The printer may report error code 7,009.4x if the wiper assembly is misaligned. 13. Transfix Load Module s2424-167 Replacement Notes: Note Place a small amount of each transfix load arm ...
Service Manual
Page 348
... Notes: Note The transfix load arms and the media release blade carriage assembly can be installed on its pulley. The printer may report error code 7,009.4x if the wiper assembly is installed. No Washer s2424-233 11. Gently seat the drum assembly into the chassis. 2. Let...holes in the printer or after the drum is misaligned. 1. This procedure installs these components after . Align the screw holes in .-lbs. 8-38 WorkCentre C2424 Service Manual Remove 3 screws and 2 washers from the left side of the drum assembly. 12. Remove 3 screws and 3 washers from the right...
... Notes: Note The transfix load arms and the media release blade carriage assembly can be installed on its pulley. The printer may report error code 7,009.4x if the wiper assembly is installed. No Washer s2424-233 11. Gently seat the drum assembly into the chassis. 2. Let...holes in the printer or after the drum is misaligned. 1. This procedure installs these components after . Align the screw holes in .-lbs. 8-38 WorkCentre C2424 Service Manual Remove 3 screws and 2 washers from the left side of the drum assembly. 12. Remove 3 screws and 3 washers from the right...
Service Manual
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The printer may report error code 7,009.4x if the wiper assembly is free of the printer) on the right upper retainer until it is misaligned. First snap the left retainer inward to remove it . 3. Remove the right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Slide the guide down and forward to...
The printer may report error code 7,009.4x if the wiper assembly is free of the printer) on the right upper retainer until it is misaligned. First snap the left retainer inward to remove it . 3. Remove the right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Slide the guide down and forward to...