Statement of Volatility
Page 1
... used for Phaser 8500 and 8550 color printers Phaser 8500 and 8550 printers do not retain any latent user image in the print controller (raster image processor) or associated RAM following the cycling of the printer during normal operation. Memory types for the Phaser 8500 and 8550 printers are enabled / utilized (Secure print, proof print, or saved print or job accounting). Date: 12/15/2005 Subject: Volatility statement for Firmware code and contains no user data...
... used for Phaser 8500 and 8550 color printers Phaser 8500 and 8550 printers do not retain any latent user image in the print controller (raster image processor) or associated RAM following the cycling of the printer during normal operation. Memory types for the Phaser 8500 and 8550 printers are enabled / utilized (Secure print, proof print, or saved print or job accounting). Date: 12/15/2005 Subject: Volatility statement for Firmware code and contains no user data...
Advanced Features Guide
Page 53
... 4.x Windows NT 4.x Troubleshooting This troubleshooting section assumes you have installed the correct driver for your computer. 4. Double-click Services. 6. Select the Ports tab. You may need to click the Configure Port button to verify that the TCP/IP protocol has been installed. 3. Phaser® 8500/8550 Color Printer 4-14 Click Start, click Settings, and then click Control Panel. 5. Verifying Installation To verify printer installation: 1. Click the Protocols tab to view the IP address...
... 4.x Windows NT 4.x Troubleshooting This troubleshooting section assumes you have installed the correct driver for your computer. 4. Double-click Services. 6. Select the Ports tab. You may need to click the Configure Port button to verify that the TCP/IP protocol has been installed. 3. Phaser® 8500/8550 Color Printer 4-14 Click Start, click Settings, and then click Control Panel. 5. Verifying Installation To verify printer installation: 1. Click the Protocols tab to view the IP address...
Advanced Features Guide
Page 62
... network configuration. 5. Phaser® 8500/8550 Color Printer 4-23 AppSocket provides feedback about print job status which is not supported. Click Create to exit the PhaserPort Printer Tool. 7. TCP/IP networking provided by Mac OS X. Enter the printer's IP address or DNS name in the Finder's Printing menu. 9. Click Quit to create the desktop printer. 6. Click Change Setup in the Printer Internet Address field. 3. System requirements include: ■ A printer installed on the Software and Documentation...
... network configuration. 5. Phaser® 8500/8550 Color Printer 4-23 AppSocket provides feedback about print job status which is not supported. Click Create to exit the PhaserPort Printer Tool. 7. TCP/IP networking provided by Mac OS X. Enter the printer's IP address or DNS name in the Finder's Printing menu. 9. Click Quit to create the desktop printer. 6. Click Change Setup in the Printer Internet Address field. 3. System requirements include: ■ A printer installed on the Software and Documentation...
Advanced Features Guide
Page 100
... the network path Windows 2000, Windows XP, Windows Server 2003, 4-7 physical specifications, A-1 security, 5-9 selecting printing security settings, 5-10 setting date and time, 5-3 settings, 5-2 copy from one printer to another, 4-2 status notification, 5-13 supported operating systems, 5-14 usage job accounting, 5-11 Xerox Usage Analysis Tool, 5-14 verifying settings Windows 2000, Windows XP, Windows Server 2003, 4-9 waits before printing on another type or size of paper, 5-8 printer driver features, 1-2 listed by operating system, 1-2 other methods installation Windows 98 SE, Windows Me...
... the network path Windows 2000, Windows XP, Windows Server 2003, 4-7 physical specifications, A-1 security, 5-9 selecting printing security settings, 5-10 setting date and time, 5-3 settings, 5-2 copy from one printer to another, 4-2 status notification, 5-13 supported operating systems, 5-14 usage job accounting, 5-11 Xerox Usage Analysis Tool, 5-14 verifying settings Windows 2000, Windows XP, Windows Server 2003, 4-9 waits before printing on another type or size of paper, 5-8 printer driver features, 1-2 listed by operating system, 1-2 other methods installation Windows 98 SE, Windows Me...
Service Manual
Page 12
... techniques to correct image quality problems associated with printer output. Cleaning and Maintenance: This section provides periodic cleaning procedures for understanding the operational characteristics of Power On Self Test (POST), Service Diagnostics, In addition, this manual as part numbers for repairing, maintaining, and troubleshooting the printer. Reference: This section provides an illustration of the printer's menu structure, a listing of printer status codes, and a list of the printer's operation, configuration, specifications, and consumables. Use this section includes...
... techniques to correct image quality problems associated with printer output. Cleaning and Maintenance: This section provides periodic cleaning procedures for understanding the operational characteristics of Power On Self Test (POST), Service Diagnostics, In addition, this manual as part numbers for repairing, maintaining, and troubleshooting the printer. Reference: This section provides an illustration of the printer's menu structure, a listing of printer status codes, and a list of the printer's operation, configuration, specifications, and consumables. Use this section includes...
Service Manual
Page 23
... setting. 8 Help (?) or Information button Displays a help message with information about the printer, such as printer status, error messages, and maintenance information. Red: Startup sequence or error condition. Blinking: Printer is busy or warming up. 2 Graphic display indicates status messages and menus. 3 Cancel button Cancels the current print job. 4 Back button Returns to print. These buttons navigate the menu system, perform functions, and select modes of one tricolor LED, a display window, and six functional buttons. Phaser 8400/8500/8550/8560 Color Printer Service Manual...
... setting. 8 Help (?) or Information button Displays a help message with information about the printer, such as printer status, error messages, and maintenance information. Red: Startup sequence or error condition. Blinking: Printer is busy or warming up. 2 Graphic display indicates status messages and menus. 3 Cancel button Cancels the current print job. 4 Back button Returns to print. These buttons navigate the menu system, perform functions, and select modes of one tricolor LED, a display window, and six functional buttons. Phaser 8400/8500/8550/8560 Color Printer Service Manual...
Service Manual
Page 24
... "Service Diagnostics" on the drum, the display indicates a warming-up (for thermal temperatures to print. If the printer detects ink on page 4-4 for more information. To print the Menu Map: 1. General Information Menu Maps The Customer Menu Map helps you navigate the Control Panel menus. Select Menu Map, and then press the OK button to reach the proper operating values. Control Panel Shortcuts Mode or Menu Shortcut Service Tools Menu Hidden Service Menu Service (Internal) Diagnostics Set Control Panel language...
... "Service Diagnostics" on the drum, the display indicates a warming-up (for thermal temperatures to print. If the printer detects ink on page 4-4 for more information. To print the Menu Map: 1. General Information Menu Maps The Customer Menu Map helps you navigate the Control Panel menus. Select Menu Map, and then press the OK button to reach the proper operating values. Control Panel Shortcuts Mode or Menu Shortcut Service Tools Menu Hidden Service Menu Service (Internal) Diagnostics Set Control Panel language...
Service Manual
Page 75
...) ■ Checksum (xx,yyy.zZ ■ Type of problem (xx,yyy.Zx) ■ Print engine copy count when the error occurred (xx,yyy.zz:123) (xx,yyy.4x) Device faults are saved to the infoSMART Knowledge Base for a test to enter into diagnostic mode, see "Service Diagnostics" on the printer's Control Panel. Fault Code Error Message Troubleshooting Error Messages and Codes Fault Code Error Reporting Fault codes are indicated by a 4 in the tenths...
...) ■ Checksum (xx,yyy.zZ ■ Type of problem (xx,yyy.Zx) ■ Print engine copy count when the error occurred (xx,yyy.zz:123) (xx,yyy.4x) Device faults are saved to the infoSMART Knowledge Base for a test to enter into diagnostic mode, see "Service Diagnostics" on the printer's Control Panel. Fault Code Error Message Troubleshooting Error Messages and Codes Fault Code Error Reporting Fault codes are indicated by a 4 in the tenths...
Service Manual
Page 104
... cause AC voltage sags that cause the printer to fail its AC heater PEST tests (Print Engine Self Test). Likewise, other devices sharing the same AC circuit can 't write to properly power up the printer. Did this correct the problem? Complete. Replace the Drum Maintenance Kit. 3. Complete. Replace the Drum Maintenance Kit. 36,002.44 Errors - Error Messages and Codes 36,000.40 Errors - Check the Drum Maintenance Camshaft rollers for cracks. 2.
... cause AC voltage sags that cause the printer to fail its AC heater PEST tests (Print Engine Self Test). Likewise, other devices sharing the same AC circuit can 't write to properly power up the printer. Did this correct the problem? Complete. Replace the Drum Maintenance Kit. 3. Complete. Replace the Drum Maintenance Kit. 36,002.44 Errors - Error Messages and Codes 36,000.40 Errors - Check the Drum Maintenance Camshaft rollers for cracks. 2.
Service Manual
Page 123
... the printer picked from Tray 4. M4R Media Drive stalled while the printer duplexed the print. N4L Y-Axis Motor stalled while the printer was in its ready state. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-55 Error Messages and Codes Jam Code Troubleshooting Procedures (Continued) M4L Media Drive stalled while the printer was in a fault state. N4S Y-Axis Motor stalled while the printer staged for obstructions. 3. N2W Y-Axis Motor event during imaging. N4J...
... the printer picked from Tray 4. M4R Media Drive stalled while the printer duplexed the print. N4L Y-Axis Motor stalled while the printer was in its ready state. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-55 Error Messages and Codes Jam Code Troubleshooting Procedures (Continued) M4L Media Drive stalled while the printer was in a fault state. N4S Y-Axis Motor stalled while the printer staged for obstructions. 3. N2W Y-Axis Motor event during imaging. N4J...
Service Manual
Page 124
... power-up . P4F Process motor stalled while the printer was measured to be . 1. Run the Check Drum Y-Axis Drive test. 4. Legal size paper from Tray 4 in a fault state. The media was in standard print mode may require running fewer sheets through the tray. 3. Some photo media may buckle. Replace the Pick Assembly and retard roller. 6. P4C Process motor stalled during transfix. N5T Y-Axis motor out of the printer, see page...
... power-up . P4F Process motor stalled while the printer was measured to be . 1. Run the Check Drum Y-Axis Drive test. 4. Legal size paper from Tray 4 in a fault state. The media was in standard print mode may require running fewer sheets through the tray. 3. Some photo media may buckle. Replace the Pick Assembly and retard roller. 6. P4C Process motor stalled during transfix. N5T Y-Axis motor out of the printer, see page...
Service Manual
Page 190
.... Printer Resets Unexpectedly 1. Record any static electricity. Model not certified as Energy Star compliant and don't have the power saving mode enabled by sending a test print via the printer Control Panel. d. e. If test computer is installed. a. Internal fault a. If the printer detects an error, the printer will attempt to reboot and re initialize (up to three times) to Xerox Office Group. e. a. Please see "Testing Communications Ports" on problems outside the printer (network, Ethernet, or computer driver configuration issues...
.... Printer Resets Unexpectedly 1. Record any static electricity. Model not certified as Energy Star compliant and don't have the power saving mode enabled by sending a test print via the printer Control Panel. d. e. If test computer is installed. a. Internal fault a. If the printer detects an error, the printer will attempt to reboot and re initialize (up to three times) to Xerox Office Group. e. a. Please see "Testing Communications Ports" on problems outside the printer (network, Ethernet, or computer driver configuration issues...
Service Manual
Page 213
... Dark Print-Quality Troubleshooting The overall image density is occurring for only one Complete. Troubleshooting Reference Applicable Parts ■ Ink Sticks ■ Media Example Print s8500-034 Print Too Light or Too Dark Troubleshooting Procedure Step Questions and Actions Yes 1 Check that the paper type settings match the Complete. Run the test print until discoloration is supported by this correct the problem? 2 Adjust the print mode or Color settings. Phaser 8400/8500/8550/8560 Color Printer Service Manual 5-7 Go...
... Dark Print-Quality Troubleshooting The overall image density is occurring for only one Complete. Troubleshooting Reference Applicable Parts ■ Ink Sticks ■ Media Example Print s8500-034 Print Too Light or Too Dark Troubleshooting Procedure Step Questions and Actions Yes 1 Check that the paper type settings match the Complete. Run the test print until discoloration is supported by this correct the problem? 2 Adjust the print mode or Color settings. Phaser 8400/8500/8550/8560 Color Printer Service Manual 5-7 Go...
Service Manual
Page 214
... correct the problem? 2 Complete the Printhead Troubleshooting Checklist. Clean if necessary. Complete. Replace or repair any defective cables. Yes Complete. Did this order: ■ Electronics Module ■ Printhead 5-8 Phaser 8400/8500/8550/8560 Color Printer Service Manual Note Blank sheets accompanying multi-picks or chase pages following a jam are correct at the Control Panel. Print-Quality Troubleshooting Blank Prints The printer processes a sheet of paper, but no image is supported by this printer. ■ Check the media settings are a part of normal operation. Initial...
... correct the problem? 2 Complete the Printhead Troubleshooting Checklist. Clean if necessary. Complete. Replace or repair any defective cables. Yes Complete. Did this order: ■ Electronics Module ■ Printhead 5-8 Phaser 8400/8500/8550/8560 Color Printer Service Manual Note Blank sheets accompanying multi-picks or chase pages following a jam are correct at the Control Panel. Print-Quality Troubleshooting Blank Prints The printer processes a sheet of paper, but no image is supported by this printer. ■ Check the media settings are a part of normal operation. Initial...
Service Manual
Page 355
... Paper Type*** Tray 4 Paper Type*** Load Paper Timeout Cleaning Page Source Reset Paper Handling Setup PostScript Error Info Print-Quality Mode TekColor Correction Image Smoothing Reset PostScript Setup Startup Page Power Saver Timeout Date and Time Intelligent Ready Metric Defaults Reset Printer Controls Front Panel Language Front Panel Brightness Front Panel Contrast Accessible Front Panel Reset Front Panel Setup Font Number Pitch Point Size Symbol Set Orientation Form Length Line Termination Draft Mode Reset PCL Setup Troubleshooting Help Guide Paper Jams Print Quality Problems Network...
... Paper Type*** Tray 4 Paper Type*** Load Paper Timeout Cleaning Page Source Reset Paper Handling Setup PostScript Error Info Print-Quality Mode TekColor Correction Image Smoothing Reset PostScript Setup Startup Page Power Saver Timeout Date and Time Intelligent Ready Metric Defaults Reset Printer Controls Front Panel Language Front Panel Brightness Front Panel Contrast Accessible Front Panel Reset Front Panel Setup Font Number Pitch Point Size Symbol Set Orientation Form Length Line Termination Draft Mode Reset PCL Setup Troubleshooting Help Guide Paper Jams Print Quality Problems Network...
Service Manual
Page 357
... Substitution Mode Removes light stripes on prints. Printer Setup Configuration Page Connection Setup Connection Setup Page Network Setup* USB Setup Reset Connection Setup PostScript Setup PCL Setup Control Panel Setup Printer Controls File Security*** Troubleshooting PostScript Error Info Print-Quality Mode TekColor Correction Image Smoothing User Defined Screens Reset PostScript Setup Overwrite Removals Remove Job Files Daily Removal Remove At HH:MM Age-based Removal Remove At Age Reset File Security Paper Jams Print Quality Problems Network Problems* Service Tools Shutdown Power...
... Substitution Mode Removes light stripes on prints. Printer Setup Configuration Page Connection Setup Connection Setup Page Network Setup* USB Setup Reset Connection Setup PostScript Setup PCL Setup Control Panel Setup Printer Controls File Security*** Troubleshooting PostScript Error Info Print-Quality Mode TekColor Correction Image Smoothing User Defined Screens Reset PostScript Setup Overwrite Removals Remove Job Files Daily Removal Remove At HH:MM Age-based Removal Remove At Age Reset File Security Paper Jams Print Quality Problems Network Problems* Service Tools Shutdown Power...
User Guide
Page 3
... a Connection Method 2-3 Connecting via Ethernet (Recommended 2-3 Connecting via USB 2-4 Configuring the Network Address 2-5 TCP/IP and IP Addresses 2-5 Automatically Setting the Printer's IP Address 2-5 Dynamic Methods of Setting the Printer's IP Address 2-6 Manually Setting the Printer's IP Address 2-8 Installing the Printer Drivers 2-9 Available Drivers 2-9 Windows 98 SE or Later and Windows 2000 or Later 2-10 Macintosh OS 9.x 2-10 Macintosh OS X Version 10.2 and Higher 2-11 infoSMART Knowledge Base Networking Documents (English Only 2-12 Phaser® 8500/8550 Color Printer i
... a Connection Method 2-3 Connecting via Ethernet (Recommended 2-3 Connecting via USB 2-4 Configuring the Network Address 2-5 TCP/IP and IP Addresses 2-5 Automatically Setting the Printer's IP Address 2-5 Dynamic Methods of Setting the Printer's IP Address 2-6 Manually Setting the Printer's IP Address 2-8 Installing the Printer Drivers 2-9 Available Drivers 2-9 Windows 98 SE or Later and Windows 2000 or Later 2-10 Macintosh OS 9.x 2-10 Macintosh OS X Version 10.2 and Higher 2-11 infoSMART Knowledge Base Networking Documents (English Only 2-12 Phaser® 8500/8550 Color Printer i
User Guide
Page 16
... Xerox Support Centre The Xerox Support Centre is a utility that is placed in the Utilities folder for Mac systems. It provides a central location for Windows systems and is installed during printer driver installation. Select one of the following information: ■ User manuals and video tutorials ■ Solutions to troubleshooting problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to frequently asked questions ■ Default printer driver settings (Windows...
... Xerox Support Centre The Xerox Support Centre is a utility that is placed in the Utilities folder for Mac systems. It provides a central location for Windows systems and is installed during printer driver installation. Select one of the following information: ■ User manuals and video tutorials ■ Solutions to troubleshooting problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to frequently asked questions ■ Default printer driver settings (Windows...
User Guide
Page 19
... a hub, connect the computer to the hub with the second cable. Setting Up the Network Setting Up the Network This section includes: ■ Choosing a Connection Method on page 2-3 ■ Connecting via Ethernet (Recommended) on page 2-3 ■ Connecting via USB on page 2-4 Choosing a Connection Method Connect the printer to the network via Ethernet (Recommended) Ethernet can be purchased separately. To print using an embedded web server. See also: Configuring the Network Address on page 2-5 Installing the Printer Drivers on...
... a hub, connect the computer to the hub with the second cable. Setting Up the Network Setting Up the Network This section includes: ■ Choosing a Connection Method on page 2-3 ■ Connecting via Ethernet (Recommended) on page 2-3 ■ Connecting via USB on page 2-4 Choosing a Connection Method Connect the printer to the network via Ethernet (Recommended) Ethernet can be purchased separately. To print using an embedded web server. See also: Configuring the Network Address on page 2-5 Installing the Printer Drivers on...
User Guide
Page 142
...PostScript driver settings, 3-22 selecting printing options for an individual job Macintosh, 3-22 Xerox Support Centre, 1-11 Macintosh OS 9.x printer drivers, 2-10 Macintosh OS X, version 10.2 and higher printer drivers, 2-11 maintenance and cleaning, 5-2 maintenance kit, 5-2 replacing, 5-7 wiper blade cleaning, 5-11 manual 2-sided printing, 3-26 manually setting the printer's IP address, 2-8 overrides AutoIP, 2-8 overrides DHCP, 2-8 margins, 3-6, 3-7, 3-52 media supported, 3-3 memory, 1-5 Menu Map, 1-7 messages control panel, 6-18 PrintingScout, 6-19 modifying the IP address using CentreWare...
...PostScript driver settings, 3-22 selecting printing options for an individual job Macintosh, 3-22 Xerox Support Centre, 1-11 Macintosh OS 9.x printer drivers, 2-10 Macintosh OS X, version 10.2 and higher printer drivers, 2-11 maintenance and cleaning, 5-2 maintenance kit, 5-2 replacing, 5-7 wiper blade cleaning, 5-11 manual 2-sided printing, 3-26 manually setting the printer's IP address, 2-8 overrides AutoIP, 2-8 overrides DHCP, 2-8 margins, 3-6, 3-7, 3-52 media supported, 3-3 memory, 1-5 Menu Map, 1-7 messages control panel, 6-18 PrintingScout, 6-19 modifying the IP address using CentreWare...
