User Guide
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n4 N Troubleshooting ...122 Computer ...124 System Security ...130 Built-in MOTION EYE Camera...131 Internet ...134 Networking ...136 Optical Discs ...139 Display ...143 Printing ...144 Microphone ...145 Mouse ...146 Speakers ...147 Keyboard...148 Floppy Disks ...149 PC Cards ...150 Audio/Video...152 Memory Stick Media ...153 Peripherals ...154 Support Options ...155 Sony Support Information ...155 Program Support Information...159
n4 N Troubleshooting ...122 Computer ...124 System Security ...130 Built-in MOTION EYE Camera...131 Internet ...134 Networking ...136 Optical Discs ...139 Display ...143 Printing ...144 Microphone ...145 Mouse ...146 Speakers ...147 Keyboard...148 Floppy Disks ...149 PC Cards ...150 Audio/Video...152 Memory Stick Media ...153 Peripherals ...154 Support Options ...155 Sony Support Information ...155 Program Support Information...159
User Guide
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...site at: http://esupport.sony.com/EN/VAIO/ for customers in USA, http://www.sony.ca/support for customers in Canada, http://esupport.sony.com/ES/VAIO/ for customers in Spanish speaking Latin American countries or areas, or http://esupport.sony.com/ES/VAIO/BR/ for customers in Brazil. ❑ Computer (page 124) ❑...(page 147) ❑ Keyboard (page 148) ❑ Floppy Disks (page 149) ❑ PC Cards (page 150) ❑ Audio/Video (page 152) n 122 N Troubleshooting Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer.
...site at: http://esupport.sony.com/EN/VAIO/ for customers in USA, http://www.sony.ca/support for customers in Canada, http://esupport.sony.com/ES/VAIO/ for customers in Spanish speaking Latin American countries or areas, or http://esupport.sony.com/ES/VAIO/BR/ for customers in Brazil. ❑ Computer (page 124) ❑...(page 147) ❑ Keyboard (page 148) ❑ Floppy Disks (page 149) ❑ PC Cards (page 150) ❑ Audio/Video (page 152) n 122 N Troubleshooting Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer.
User Guide
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.... For your safety, use the computer for your VAIO computer. ❑ Make sure your computer is not in Sleep mode by Sony for at least one hour. ❑ Remove any extra memory modules you are adjusted correctly. ❑ Disconnect the AC adapter. n 124 N Troubleshooting Computer What should I do not use only genuine Sony AC adapter, which is supplied by...
.... For your safety, use the computer for your VAIO computer. ❑ Make sure your computer is not in Sleep mode by Sony for at least one hour. ❑ Remove any extra memory modules you are adjusted correctly. ❑ Disconnect the AC adapter. n 124 N Troubleshooting Computer What should I do not use only genuine Sony AC adapter, which is supplied by...
User Guide
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... screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears. 2 Set the date (month/day/year). If this occurs frequently, contact an authorized Sony Service Center. n 125 N Troubleshooting What should I do if a BIOS error appears when I turn on my computer? Press the Enter key. 4 Press the...
... screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears. 2 Set the date (month/day/year). If this occurs frequently, contact an authorized Sony Service Center. n 125 N Troubleshooting What should I do if a BIOS error appears when I turn on my computer? Press the Enter key. 4 Press the...
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... that the power indicator goes out. Then turn on your computer again. 2 If your computer does not turn off . ❑ Remove the power cord. ❑ Try reinstalling the software. ❑ Contact the software publisher or designated provider for about five minutes. n 126 N Troubleshooting What should I do if the power indicator (Green) lights but...
... that the power indicator goes out. Then turn on your computer again. 2 If your computer does not turn off . ❑ Remove the power cord. ❑ Try reinstalling the software. ❑ Contact the software publisher or designated provider for about five minutes. n 126 N Troubleshooting What should I do if the power indicator (Green) lights but...
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..., the Enter Onetime Password message appears and Windows will not start my computer? If any are off . ! What should I do if Windows does not start, showing a message, when I start . n 127 N Troubleshooting Why doesn't my computer enter Sleep mode? If you enter a wrong power-on the wireless keyboard... not work, press and hold the power button for 10 or 15 seconds, then restart your computer and enter the correct password. Press and hold the power button until the computer turns off . When entering the password, check that the power indicator goes off the indicator before...
..., the Enter Onetime Password message appears and Windows will not start my computer? If any are off . ! What should I do if Windows does not start, showing a message, when I start . n 127 N Troubleshooting Why doesn't my computer enter Sleep mode? If you enter a wrong power-on the wireless keyboard... not work, press and hold the power button for 10 or 15 seconds, then restart your computer and enter the correct password. Press and hold the power button until the computer turns off . When entering the password, check that the power indicator goes off the indicator before...
User Guide
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... case is active, it may take time before the desktop screen appears due to network security checkups. Why does it take some VAIO models, the graphics memory is shared with the system. The VAIO Original Screen Saver disables the timer setting, which you can... select using the Windows power options, for the automatic turn-off . If you have installed the latest video driver. ❑ On some time before my computer starts? If Norton Internet Security's Personal Firewall is not guaranteed. n 128 N Troubleshooting...
... case is active, it may take time before the desktop screen appears due to network security checkups. Why does it take some VAIO models, the graphics memory is shared with the system. The VAIO Original Screen Saver disables the timer setting, which you can... select using the Windows power options, for the automatic turn-off . If you have installed the latest video driver. ❑ On some time before my computer starts? If Norton Internet Security's Personal Firewall is not guaranteed. n 128 N Troubleshooting...
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... change the startup sound volume 1 Turn on your computer from the USB floppy disk drive connected to change the volume of the startup sound? n 129 N Troubleshooting What should I do if I change the boot device. How can also show/hide the VAIO animation logo at the specified volume level. You can... I cannot boot my computer from the USB floppy disk drive, you will also turn off...
... change the startup sound volume 1 Turn on your computer from the USB floppy disk drive connected to change the volume of the startup sound? n 129 N Troubleshooting What should I do if I change the boot device. How can also show/hide the VAIO animation logo at the specified volume level. You can... I cannot boot my computer from the USB floppy disk drive, you will also turn off...
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...Troubleshooting System Security How can I keep the Norton Internet Security software program current with the latest updates from Symantec Corporation. You can get important Windows updates by doing the following: ! The best way to download and install the latest Windows updates regularly. The Microsoft Windows operating system is to protect your computer.... 3 Follow the on -screen instructions to set up automatic or scheduled updates. How do I protect my computer against security threats, such as viruses? To download and install the latest security update 1 Click Start, All ...
...Troubleshooting System Security How can I keep the Norton Internet Security software program current with the latest updates from Symantec Corporation. You can get important Windows updates by doing the following: ! The best way to download and install the latest Windows updates regularly. The Microsoft Windows operating system is to protect your computer.... 3 Follow the on -screen instructions to set up automatic or scheduled updates. How do I protect my computer against security threats, such as viruses? To download and install the latest security update 1 Click Start, All ...
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... clear shot. Why are not currently using the built-in MOTION EYE camera. ❑ The video memory of your computer may be shared by more software applications running than one software application. See On Using the Built-in MOTION EYE Camera (page 116). Check the CPU performance. See the .... ❑ There may have caused dropped frames. Clean the lens. Exit the applications that you view a rapid-moving object. n 131 N Troubleshooting Built-in MOTION EYE Camera Why does the viewer window show no images or poor-quality images? ❑ The built-in MOTION EYE camera cannot...
... clear shot. Why are not currently using the built-in MOTION EYE camera. ❑ The video memory of your computer may be shared by more software applications running than one software application. See On Using the Built-in MOTION EYE Camera (page 116). Check the CPU performance. See the .... ❑ There may have caused dropped frames. Clean the lens. Exit the applications that you view a rapid-moving object. n 131 N Troubleshooting Built-in MOTION EYE Camera Why does the viewer window show no images or poor-quality images? ❑ The built-in MOTION EYE camera cannot...
User Guide
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... when you can set an appropriate value to one of camera images. Why is the video input from the built-in MOTION EYE camera flicker? To reduce flicker noise, change the pointing direction of the camera or the brightness of the camera properties (e.g. n 132 N Troubleshooting Why do the images captured by the...
... when you can set an appropriate value to one of camera images. Why is the video input from the built-in MOTION EYE camera flicker? To reduce flicker noise, change the pointing direction of the camera or the brightness of the camera properties (e.g. n 132 N Troubleshooting Why do the images captured by the...
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...and Sound, and Device Manager. 2 Double-click Imaging devices. 3 Right-click the device name for the camera. n 133 N Troubleshooting Why can't I do if my computer becomes unstable when it enters a power saving mode while the built-in MOTION EYE camera is using the camera, exit the application ...before using the built-in MOTION EYE camera. ❑ If the problem persists, you are using the built-in MOTION EYE camera cannot be shared by more than one...
...and Sound, and Device Manager. 2 Double-click Imaging devices. 3 Right-click the device name for the camera. n 133 N Troubleshooting Why can't I do if my computer becomes unstable when it enters a power saving mode while the built-in MOTION EYE camera is using the camera, exit the application ...before using the built-in MOTION EYE camera. ❑ If the problem persists, you are using the built-in MOTION EYE camera cannot be shared by more than one...
User Guide
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... into the modem port on your modem is listed. 5 On the Dialing Rules tab, check the location information is working. n 134 N Troubleshooting Internet What should I do if my modem does not work? ❑ Make sure the telephone cable is securely plugged into an ordinary telephone and...sure that the telephone number the program is dialing is correct. ❑ Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are compatible.) ❑ Make sure the modem is the only device connected to your telephone line. ❑ Follow these steps...
... into the modem port on your modem is listed. 5 On the Dialing Rules tab, check the location information is working. n 134 N Troubleshooting Internet What should I do if my modem does not work? ❑ Make sure the telephone cable is securely plugged into an ordinary telephone and...sure that the telephone number the program is dialing is correct. ❑ Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are compatible.) ❑ Make sure the modem is the only device connected to your telephone line. ❑ Follow these steps...
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... line noise or compatibility with telephone equipment, such as fax machines or other modems. If you are no problems with a V.92/ V.90 compatible modem. Your computer is not experiencing technical problems. ❑ If you have a second telephone line, try connecting the modem to that it is compatible with fax modems. ❑... your telephone line is free of any line noise. ❑ If your problem is fax-related, make sure there are calling and that line. n 135 N Troubleshooting Why is my modem connection slow?
... line noise or compatibility with telephone equipment, such as fax machines or other modems. If you are no problems with a V.92/ V.90 compatible modem. Your computer is not experiencing technical problems. ❑ If you have a second telephone line, try connecting the modem to that it is compatible with fax modems. ❑... your telephone line is free of any line noise. ❑ If your problem is fax-related, make sure there are calling and that line. n 135 N Troubleshooting Why is my modem connection slow?
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... that came with your access point for Internet access. n 136 N Troubleshooting Networking What should I cannot access the Internet? ❑ Check the access point settings. What should I do if I do if my computer cannot connect to a wireless LAN access point? ❑ Connection availability is... properly configured for more information. ❑ Make sure your computer and the access point are connected to one another. ❑ Move your computer away from obstructions or closer to any access point you may be using. ❑ Make sure...
... that came with your access point for Internet access. n 136 N Troubleshooting Networking What should I cannot access the Internet? ❑ Check the access point settings. What should I do if I do if my computer cannot connect to a wireless LAN access point? ❑ Connection availability is... properly configured for more information. ❑ Make sure your computer and the access point are connected to one another. ❑ Move your computer away from obstructions or closer to any access point you may be using. ❑ Make sure...
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...Troubleshooting Why is the data transfer speed slow? ❑ The wireless LAN data transfer speed is intact. ❑ Change the access point channel. To maximize the data transfer speed, move your computer away from obstructions or closer to any access point you are communicating via the access point. ❑ If your computer... by distance and obstructions between devices and access points. How do I avoid data transfer interruptions? ❑ When your computer is connected to an access point, data transfer interruptions may be using. ❑ If you may be temporarily overloaded ...
...Troubleshooting Why is the data transfer speed slow? ❑ The wireless LAN data transfer speed is intact. ❑ Change the access point channel. To maximize the data transfer speed, move your computer away from obstructions or closer to any access point you are communicating via the access point. ❑ If your computer... by distance and obstructions between devices and access points. How do I avoid data transfer interruptions? ❑ When your computer is connected to an access point, data transfer interruptions may be using. ❑ If you may be temporarily overloaded ...
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You can either change the encryption key? Two computers with your access point. Why does the network connection stop when I change the encryption key back to the original profile or re-enter the key ... bands known as channels. Third-party wireless LAN access point channels may lose a peer-to-peer network connection if the encryption key is changed. n 138 N Troubleshooting What are using a wireless LAN access point, see connectivity information contained in the manual that came with the wireless LAN functionality may be preset to...
You can either change the encryption key? Two computers with your access point. Why does the network connection stop when I change the encryption key back to the original profile or re-enter the key ... bands known as channels. Third-party wireless LAN access point channels may lose a peer-to-peer network connection if the encryption key is changed. n 138 N Troubleshooting What are using a wireless LAN access point, see connectivity information contained in the manual that came with the wireless LAN functionality may be preset to...
User Guide
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... clean the disc, see On Handling Discs (page 117) for dirt or damage. n 139 N Troubleshooting Optical Discs Why does my computer freeze when I do if the disc does not slide out? ❑ Make sure your computer is on. ❑ Press the drive eject button. ❑ If the drive eject button does ...the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. 2 Remove the disc from the shortcut menu. ❑ Try restarting your computer. Right-click the optical disc drive icon, and select Eject from the optical disc drive. 3 Check the ...
... clean the disc, see On Handling Discs (page 117) for dirt or damage. n 139 N Troubleshooting Optical Discs Why does my computer freeze when I do if the disc does not slide out? ❑ Make sure your computer is on. ❑ Press the drive eject button. ❑ If the drive eject button does ...the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. 2 Remove the disc from the shortcut menu. ❑ Try restarting your computer. Right-click the optical disc drive icon, and select Eject from the optical disc drive. 3 Check the ...
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...drive. 3 Check the disc for instructions. ❑ If you are playing a disc and cannot hear sound, do if I do any of your computer will stop responding. Follow these steps: 1 Click Start and Control Panel. 2 Click System and Maintenance. 3 Click System. 4 Click Device Manager ...'s instructions. ❑ If a disc is installed according to enable the device or reinstall the drivers. n 140 N Troubleshooting What should I cannot play a disc properly on my computer? ❑ Make sure the disc is inserted into the optical disc drive with a listing of the following: ❑...
...drive. 3 Check the disc for instructions. ❑ If you are playing a disc and cannot hear sound, do if I do any of your computer will stop responding. Follow these steps: 1 Click Start and Control Panel. 2 Click System and Maintenance. 3 Click System. 4 Click Device Manager ...'s instructions. ❑ If a disc is installed according to enable the device or reinstall the drivers. n 140 N Troubleshooting What should I cannot play a disc properly on my computer? ❑ Make sure the disc is inserted into the optical disc drive with a listing of the following: ❑...
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... incompatible with the optical disc drive. ❑ If you notice condensation on your computer. 6 Double-click the desired drive. You can cause the computer to malfunction. Adhesive labels can come off while the disc is not affixed to a disc. n 141 N Troubleshooting 5 Double-click the optical disc drive device to open a list of the...
... incompatible with the optical disc drive. ❑ If you notice condensation on your computer. 6 Double-click the desired drive. You can cause the computer to malfunction. Adhesive labels can come off while the disc is not affixed to a disc. n 141 N Troubleshooting 5 Double-click the optical disc drive device to open a list of the...