User Guide
Page 4
... [Check Status] Key Is Lit or Flashing 61 If USB Connection Fails...64 When Messages Are Displayed...65 Status Messages...65 Alert Messages (Displayed on the Control Panel 66 Alert Messages (Printed on Error Logs and Reports 72 When You Cannot Print...79 When the Data In Indicator Does Not Light Up or Flash 82 Other Printing Problems...83 When You Cannot Print Properly...83 Paper Misfeeds Occur Frequently...89 Additional Troubleshooting...93 The Printed Image is...
... [Check Status] Key Is Lit or Flashing 61 If USB Connection Fails...64 When Messages Are Displayed...65 Status Messages...65 Alert Messages (Displayed on the Control Panel 66 Alert Messages (Printed on Error Logs and Reports 72 When You Cannot Print...79 When the Data In Indicator Does Not Light Up or Flash 82 Other Printing Problems...83 When You Cannot Print Properly...83 Paper Misfeeds Occur Frequently...89 Additional Troubleshooting...93 The Printed Image is...
User Guide
Page 17
... installed fonts. Optional interface units • Wireless LAN board Allows you to communicate over wireless LAN. • IEEE 1284 interface board Allows you to connect to an IEEE 1284 cable. • USB device server Allows you to functions of the printer's internal options 3 1 2 DSF003 1. Hard disk Allows you can print using PostScript 3. Guide to Names and Functions of Components Guide to print using PostScript even when a Adobe PS3 card is installed, the standard PostScript3 emulation becomes disabled...
... installed fonts. Optional interface units • Wireless LAN board Allows you to communicate over wireless LAN. • IEEE 1284 interface board Allows you to connect to an IEEE 1284 cable. • USB device server Allows you to functions of the printer's internal options 3 1 2 DSF003 1. Hard disk Allows you can print using PostScript 3. Guide to Names and Functions of Components Guide to print using PostScript even when a Adobe PS3 card is installed, the standard PostScript3 emulation becomes disabled...
User Guide
Page 19
Check Status indicator Lights up when a memory storage device is inserted in the media slot or is possible, but print quality cannot be ensured. Follow the instructions that appear on . See page 24 "Saving Energy". Media slots Insert an SD card or a USB flash memory device. 14. See page 27 "Displaying the Printer Configuration Screens Using the Control Panel". 12. [Simple Screen] key Press to switch to Names and Functions of Components 7. Flashing yellow: The printer will...
Check Status indicator Lights up when a memory storage device is inserted in the media slot or is possible, but print quality cannot be ensured. Follow the instructions that appear on . See page 24 "Saving Energy". Media slots Insert an SD card or a USB flash memory device. 14. See page 27 "Displaying the Printer Configuration Screens Using the Control Panel". 12. [Simple Screen] key Press to switch to Names and Functions of Components 7. Flashing yellow: The printer will...
User Guide
Page 27
... devices • The hard disk is active • A warning message is displayed • The service call message is displayed • Paper is [Auto Power Off Only]. You can configure the printer to Sleep mode. If ECO Night Sensor is enabled and detects darkness in a room after the lights are enabled. The default settings of the following Press the [Energy Saver] key or [Check Status] key • Start print jobs • Press the [Energy Saver] key or [Check Status...
... devices • The hard disk is active • A warning message is displayed • The service call message is displayed • Paper is [Auto Power Off Only]. You can configure the printer to Sleep mode. If ECO Night Sensor is enabled and detects darkness in a room after the lights are enabled. The default settings of the following Press the [Energy Saver] key or [Check Status] key • Start print jobs • Press the [Energy Saver] key or [Check Status...
User Guide
Page 29
... want to change or set the default settings. • If Administrator Authentication Management is turned off. • To cancel changes made to the settings and return to display the next or previous page. 3. CZV010 2. Press the [User Tools] key. Press [ ] or [ ] to the initial display, press the [User Tools] key. 27 Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel This section explains the setting items available...
... want to change or set the default settings. • If Administrator Authentication Management is turned off. • To cancel changes made to the settings and return to display the next or previous page. 3. CZV010 2. Press the [User Tools] key. Press [ ] or [ ] to the initial display, press the [User Tools] key. 27 Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel This section explains the setting items available...
User Guide
Page 31
... mode. Enable DDNS setting on the printer type. 29 SSL settings must be running Windows and Internet Explorer 7.0 or a later version. • If you are using Web Image Monitor in from the bookmark. • If user authentication is used . • To use Web Image Monitor. The host file cannot be used , fonts and colors may not appear properly configured. • When using Internet Explorer 8.0 or higher, downloading will not open the browser's [Internet Options] menu...
... mode. Enable DDNS setting on the printer type. 29 SSL settings must be running Windows and Internet Explorer 7.0 or a later version. • If you are using Web Image Monitor in from the bookmark. • If user authentication is used . • To use Web Image Monitor. The host file cannot be used , fonts and colors may not appear properly configured. • When using Internet Explorer 8.0 or higher, downloading will not open the browser's [Internet Options] menu...
User Guide
Page 51
...: Icon Meaning Place or load paper printed side face up. For details about [Letterhead Setting], see "System", Operating Instructions. Loading Orientation-Fixed Paper or Two-Sided Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for the paper type in the table below. Paper orientation The meanings of the icons are as shown in the printer driver's settings. 49 Settings using the control panel Set [Letterhead Setting] to [Auto Detect], you must specify...
...: Icon Meaning Place or load paper printed side face up. For details about [Letterhead Setting], see "System", Operating Instructions. Loading Orientation-Fixed Paper or Two-Sided Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for the paper type in the table below. Paper orientation The meanings of the icons are as shown in the printer driver's settings. 49 Settings using the control panel Set [Letterhead Setting] to [Auto Detect], you must specify...
User Guide
Page 53
...; Do not use window envelopes. • Envelopes, especially those with a standard envelope size setting only when printing on the length and shape of this reason, take care when removing misfed paper. For this machine's internal components get very hot. Load envelopes with a label indicating the "hot surface." Align the circular protrusion on them to separate them . 51 Do not touch the parts with their flaps...
...; Do not use window envelopes. • Envelopes, especially those with a standard envelope size setting only when printing on the length and shape of this reason, take care when removing misfed paper. For this machine's internal components get very hot. Load envelopes with a label indicating the "hot surface." Align the circular protrusion on them to separate them . 51 Do not touch the parts with their flaps...
User Guide
Page 68
Check that the printer driver settings are set to cancel the job." "Failed to continue the current job or press [Job Reset]." "Hardware Problem: Ethernet" An error has occurred in the printer driver. Troubleshooting Alert Messages (Displayed on again. For details about installing the board, contact your service representative. • If the message appears again, contact your sales or service representative. "Change the setting to update @Remote certificate. The size of the paper in the tray does not...
Check that the printer driver settings are set to cancel the job." "Failed to continue the current job or press [Job Reset]." "Hardware Problem: Ethernet" An error has occurred in the printer driver. Troubleshooting Alert Messages (Displayed on again. For details about installing the board, contact your service representative. • If the message appears again, contact your sales or service representative. "Change the setting to update @Remote certificate. The size of the paper in the tray does not...
User Guide
Page 70
...the current paper type. "Printer font error." representative. 68 Troubleshooting Message Cause Solution "Hardware Problem: Wireless Card" (A "wireless LAN interface board" is inserted correctly. For details about installing the board, see "Replacing the Print Cartridge", Operating Instructions. "No toner. Replace the print cartridge. "No color toner. "n ppr siz msmtch Select new tray or use ppr size below." ("n" is the same size as a "wireless card".) The wireless LAN interface board can be accessed, but an error was detected. • Turn off the main power switch, and...
...the current paper type. "Printer font error." representative. 68 Troubleshooting Message Cause Solution "Hardware Problem: Wireless Card" (A "wireless LAN interface board" is inserted correctly. For details about installing the board, see "Replacing the Print Cartridge", Operating Instructions. "No toner. Replace the print cartridge. "No color toner. "n ppr siz msmtch Select new tray or use ppr size below." ("n" is the same size as a "wireless card".) The wireless LAN interface board can be accessed, but an error was detected. • Turn off the main power switch, and...
User Guide
Page 87
... intermediate transfer unit is too dark or too light. For details, see "Maintenance: Print", Operating Instructions. The image is loaded reverse side up. The paper type settings are not configured correctly. The paper is too dark or too light. Other Printing Problems Problem The printed image is different from the control panel. Vertical streaks appear on special paper, check its surface carefully. Use of print Contact your sales or service representative. Clean the LED heads. For details, see page 56 "Paper Settings".
... intermediate transfer unit is too dark or too light. For details, see "Maintenance: Print", Operating Instructions. The image is loaded reverse side up. The paper type settings are not configured correctly. The paper is too dark or too light. Other Printing Problems Problem The printed image is different from the control panel. Vertical streaks appear on special paper, check its surface carefully. Use of print Contact your sales or service representative. Clean the LED heads. For details, see page 56 "Paper Settings".
User Guide
Page 88
... Problem Cause Solution Horizontal lines appear when an image filled in the [Print Quality:Standard] menu of pages are printed continuously. • Set [Black & White Page Detect] to use the graphics command, the graphics command from the display. Replace the print cartridge. Check that contain both blackand-white and color images are continuously printed in image is used . When the "Toner Cartridge is being used "Maintenance: Printing", Operating Instructions. • Change [Gray Reproduction] in black is printed. message is displayed on the display panel...
... Problem Cause Solution Horizontal lines appear when an image filled in the [Print Quality:Standard] menu of pages are printed continuously. • Set [Black & White Page Detect] to use the graphics command, the graphics command from the display. Replace the print cartridge. Check that contain both blackand-white and color images are continuously printed in image is used . When the "Toner Cartridge is being used "Maintenance: Printing", Operating Instructions. • Change [Gray Reproduction] in black is printed. message is displayed on the display panel...
User Guide
Page 98
... time set on the printer driver. Set the correct time on the printer driver. Check the printer's display panel to change the "Color/ Black and White:" setting, see if an error has occurred. cannot perform PDF direct print. Change the PDF file security setting. Printing via wireless LAN is suspended. The number of jobs exceeds the Reduce the number of the printer. 96 Color originals are print-disabled in [Printer Features], but printing did not start. No color print settings are password- they are printed in [PDF Menu]. appears and printing is...
... time set on the printer driver. Set the correct time on the printer driver. Check the printer's display panel to change the "Color/ Black and White:" setting, see if an error has occurred. cannot perform PDF direct print. Change the PDF file security setting. Printing via wireless LAN is suspended. The number of jobs exceeds the Reduce the number of the printer. 96 Color originals are print-disabled in [Printer Features], but printing did not start. No color print settings are password- they are printed in [PDF Menu]. appears and printing is...
User Guide
Page 100
... printer driver. Open the relevant application and print the PDF file using color toner are different from the ones displayed on the display. • If you expect, perform [Color Registration]. If the colors are missing or misshapen. You must install an optional hard disk or set the password of the printout is performed assuming Letter size and A4 size to standard PDF. For details about [Change PDF Password], see "Adjusting the Color Registration", Operating Instructions. 98 Before printing, embed the font in [PDF Menu] or Web Image...
... printer driver. Open the relevant application and print the PDF file using color toner are different from the ones displayed on the display. • If you expect, perform [Color Registration]. If the colors are missing or misshapen. You must install an optional hard disk or set the password of the printout is performed assuming Letter size and A4 size to standard PDF. For details about [Change PDF Password], see "Adjusting the Color Registration", Operating Instructions. 98 Before printing, embed the font in [PDF Menu] or Web Image...
Driver Installation Guide
Page 13
..., restart it by following the instructions that appear. 10. Click [Next >]. 4. Configure the user code, default printer, and shared printer as necessary. 8. Quick Installation via a Network Using Network Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set. 1. Click [Continue]. Quick Install This chapter explains the "Quick Install" procedure. The software license agreement appears in the first window of the installer, and then take out...
..., restart it by following the instructions that appear. 10. Click [Next >]. 4. Configure the user code, default printer, and shared printer as necessary. 8. Quick Installation via a Network Using Network Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set. 1. Click [Continue]. Quick Install This chapter explains the "Quick Install" procedure. The software license agreement appears in the first window of the installer, and then take out...
Driver Installation Guide
Page 15
... port IPP port LPR port WSD port Reference page 13 "Using the Standard TCP/IP port" page 14 "Using the IPP port" page 15 "Using the LPR port" page 16 "Using the WSD port" Using the Standard TCP/IP port 1. Click [Next]. 7. See the following installation procedure for network connections under Windows operating system. After reading the agreement, click [I accept the agreement.], and then click [Next]. 3. When the device type selection appears, select "RICOH Network Printer C model". 8. 3. Click [PCL Printer Drivers] or [PostScript 3 Printer Driver...
... port IPP port LPR port WSD port Reference page 13 "Using the Standard TCP/IP port" page 14 "Using the IPP port" page 15 "Using the LPR port" page 16 "Using the WSD port" Using the Standard TCP/IP port 1. Click [Next]. 7. See the following installation procedure for network connections under Windows operating system. After reading the agreement, click [I accept the agreement.], and then click [Next]. 3. When the device type selection appears, select "RICOH Network Printer C model". 8. 3. Click [PCL Printer Drivers] or [PostScript 3 Printer Driver...
Driver Installation Guide
Page 16
... [Control Panel]. On the [Start] menu, click [Devices and Printers]. If you try to add a printer using a computer that installation is set , and then click "Setup.exe". • Windows 8.1, Windows Server 2012 R2 1. When the [Control Panel] window appears, click [View devices and printers]. 14 Double-click the CD-ROM drive in which the provided CD-ROM is running Windows 8/8.1 or Windows Server 2012/2012 R2, click [Settings] on the client computer. Using the IPP port • Installing...
... [Control Panel]. On the [Start] menu, click [Devices and Printers]. If you try to add a printer using a computer that installation is set , and then click "Setup.exe". • Windows 8.1, Windows Server 2012 R2 1. When the [Control Panel] window appears, click [View devices and printers]. 14 Double-click the CD-ROM drive in which the provided CD-ROM is running Windows 8/8.1 or Windows Server 2012/2012 R2, click [Settings] on the client computer. Using the IPP port • Installing...
Driver Installation Guide
Page 17
... [Add a network, wireless or Bluetooth printer]. 4. Click [PCL Printer Drivers] or [PostScript 3 Printer Driver] on the screen. When the [Control Panel] window appears, click [View devices and printers]. 2. Insert the provided CD-ROM into the computer's CD-ROM drive. If the CD-ROM drive is running Windows 10, right-click the [Start] button on the desktop, and then click [Control Panel]. Click [Open]. 10. Follow the instructions on the installer screen. 15 Installing the Printer Driver Using...
... [Add a network, wireless or Bluetooth printer]. 4. Click [PCL Printer Drivers] or [PostScript 3 Printer Driver] on the screen. When the [Control Panel] window appears, click [View devices and printers]. 2. Insert the provided CD-ROM into the computer's CD-ROM drive. If the CD-ROM drive is running Windows 10, right-click the [Start] button on the desktop, and then click [Control Panel]. Click [Open]. 10. Follow the instructions on the installer screen. 15 Installing the Printer Driver Using...
Driver Installation Guide
Page 20
.... 3. Select the manufacturer and model name of the printer driver are using a computer that appear. Modify settings such as printer name, default printer, and printer sharing configuration, as necessary. You can also print a test page. 14. Click the [Drivers] tab, and then click [Add]. 4. Click [Next]. 5. When the [Control Panel] window appears, click [View devices and printers]. Installing the Printer Driver for configuring printers. • To stop installation of the printer connected to close the [Install From Disk] window. 12. Click [Finish].
.... 3. Select the manufacturer and model name of the printer driver are using a computer that appear. Modify settings such as printer name, default printer, and printer sharing configuration, as necessary. You can also print a test page. 14. Click the [Drivers] tab, and then click [Add]. 4. Click [Next]. 5. When the [Control Panel] window appears, click [View devices and printers]. Installing the Printer Driver for configuring printers. • To stop installation of the printer connected to close the [Install From Disk] window. 12. Click [Finish].
Driver Installation Guide
Page 31
... Add Printer Wizard. Troubleshooting This chapter provides solutions for driver installation and USB connection problems. Messages Displayed When Installing the Printer Driver This section explains what to do if a message appears while the printer driver is installed. When the [Control Panel] window appears, click [View devices and printers]. • Windows 10 Right-click the [Start] button on the Charm Bar, and then click [Control Panel]. Message number 58 or 34 indicates that the printer driver cannot be installed using Add Printer Wizard. When the [Control Panel] window...
... Add Printer Wizard. Troubleshooting This chapter provides solutions for driver installation and USB connection problems. Messages Displayed When Installing the Printer Driver This section explains what to do if a message appears while the printer driver is installed. When the [Control Panel] window appears, click [View devices and printers]. • Windows 10 Right-click the [Start] button on the Charm Bar, and then click [Control Panel]. Message number 58 or 34 indicates that the printer driver cannot be installed using Add Printer Wizard. When the [Control Panel] window...