Troubleshooting Guide
Page 6
...to the Firmware History document for eDC Fax firmware Install version 03.00.00 or later. CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install ...version 8.27 or later. Cannot receive a fax while in Energy Saver Mode Received fax documents stored in memory cannot be updated by DHCP relay agents. This causes a loss of connectivity until rebooted. NOTE Refer to establish a WPA or WPA2 ...
...to the Firmware History document for eDC Fax firmware Install version 03.00.00 or later. CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install ...version 8.27 or later. Cannot receive a fax while in Energy Saver Mode Received fax documents stored in memory cannot be updated by DHCP relay agents. This causes a loss of connectivity until rebooted. NOTE Refer to establish a WPA or WPA2 ...
Troubleshooting Guide
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.... Install version 8.30 or later. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. Install version 8.31...cannot be discovered by the device setting "IPv4 > Domain Name > Specify" will not attempt to the Firmware History document for the modules that require client HELOs to include the client's FQDN will close the connection. ...
.... Install version 8.30 or later. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. Install version 8.31...cannot be discovered by the device setting "IPv4 > Domain Name > Specify" will not attempt to the Firmware History document for the modules that require client HELOs to include the client's FQDN will close the connection. ...
Troubleshooting Guide
Page 22
...you install the new firmware, you must set up the ADF correctly. Before you install the new firmware, you must set up the ADF correctly. SUBJECT "Please wait" E-40 SYMPTOM If the main power is turned off during a firmware update, "Please wait" is updated to V15 Install version ...15.000:15 or later. Page 22 of 32 NOTE ARDF firmware Update ARDF firmware to V14 CAUSE System/Copy firmware...
...you install the new firmware, you must set up the ADF correctly. Before you install the new firmware, you must set up the ADF correctly. SUBJECT "Please wait" E-40 SYMPTOM If the main power is turned off during a firmware update, "Please wait" is updated to V15 Install version ...15.000:15 or later. Page 22 of 32 NOTE ARDF firmware Update ARDF firmware to V14 CAUSE System/Copy firmware...
Troubleshooting Guide
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Install version 4.29.00 or later. Page 26 of 32 SUBJECT SDK SDK SDK SDK SYMPTOM SDK application does not communicate with DNS server Application disappears Application sends wrong original size data Applications do not restart automatically after reboot failure CAUSE VM card firmware Java VM4 Update Tool Java VM4 Update Tool Java VM v4 for eDC Java VM4 Update Tool Java VM v4 for eDC SOLUTION NOTE Install version 4.22.03 or later. Install version 4.28.00 or later. Install version 4.26.05 or later.
Install version 4.29.00 or later. Page 26 of 32 SUBJECT SDK SDK SDK SDK SYMPTOM SDK application does not communicate with DNS server Application disappears Application sends wrong original size data Applications do not restart automatically after reboot failure CAUSE VM card firmware Java VM4 Update Tool Java VM4 Update Tool Java VM v4 for eDC Java VM4 Update Tool Java VM v4 for eDC SOLUTION NOTE Install version 4.22.03 or later. Install version 4.28.00 or later. Install version 4.26.05 or later.
Troubleshooting Guide
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...version 1.21 or later. Refer to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware FCU firmware SOLUTION Install version 1.16 or later. Page 30 of paper ...A print job is submitted while another print job is already being updated by...
...version 1.21 or later. Refer to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware FCU firmware SOLUTION Install version 1.16 or later. Page 30 of paper ...A print job is submitted while another print job is already being updated by...
Troubleshooting Guide
Page 31
....1 or later. SUBJECT Machine stalls Machine stalls Machine stalls Scanning stalls Scanning stalls Scanning stalls Scanning stalls Incorrect characters printed Firmware update Firmware update Firmware update Energy saver mode Energy saver mode Energy saver mode Jobs go to the wrong tray Printing is slow Printing is slow...SD card Cannot recover from energy saver mode After a PCL5 job is updated Cannot stay in Energy Saver mode. No recovery from firmware update failure "Update done" is not displayed after the SubSystem firmware is printed, all PCL6 jobs after that access the GPS Filter (such...
....1 or later. SUBJECT Machine stalls Machine stalls Machine stalls Scanning stalls Scanning stalls Scanning stalls Scanning stalls Incorrect characters printed Firmware update Firmware update Firmware update Energy saver mode Energy saver mode Energy saver mode Jobs go to the wrong tray Printing is slow Printing is slow...SD card Cannot recover from energy saver mode After a PCL5 job is updated Cannot stay in Energy Saver mode. No recovery from firmware update failure "Update done" is not displayed after the SubSystem firmware is printed, all PCL6 jobs after that access the GPS Filter (such...
Troubleshooting Guide
Page 32
... version 8.31 or later. Apply the required Patch File(s) for more information. CAUSE Network Support firmware System/Copy firmware SOLUTION Install version 8.31 or later. Printer firmware Network Support firmware Install version 1.24.3 or later. The usable Replace the HDD with storage the following: D5021020 ... Windows Authentication is enabled. Install version 1.22 or later. Printer firmware Install version 1.24.1 or later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.28.00 or later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.26.05 or...
... version 8.31 or later. Apply the required Patch File(s) for more information. CAUSE Network Support firmware System/Copy firmware SOLUTION Install version 8.31 or later. Printer firmware Network Support firmware Install version 1.24.3 or later. The usable Replace the HDD with storage the following: D5021020 ... Windows Authentication is enabled. Install version 1.22 or later. Printer firmware Install version 1.24.1 or later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.28.00 or later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.26.05 or...