User Guide
Page 2
... National Electrical Code (Section 54 of the product. standards used by some cable operators in Europe), if the received frequencies are located on the back of the Canadian Electrical Code, Part 1) which provides guidelines for free air flow around the cable modem and its power supply. Model No Serial No Purchase Date Dealer/Address/Phone CAUTION Disconnect power before servicing. Power Supply Information The power supply can also receive DOCSIS signals (U.S.
... National Electrical Code (Section 54 of the product. standards used by some cable operators in Europe), if the received frequencies are located on the back of the Canadian Electrical Code, Part 1) which provides guidelines for free air flow around the cable modem and its power supply. Model No Serial No Purchase Date Dealer/Address/Phone CAUTION Disconnect power before servicing. Power Supply Information The power supply can also receive DOCSIS signals (U.S.
User Guide
Page 3
... Canada Information 42 Quick Reference ...43 Service Information ...44 Glossary ...45 1 Operational Mode ...25 Buttons ...25 Reset Switch ...26 Other Status Indicators ...26 Frequently Asked Questions ...27 General Troubleshooting ...29 USB Troubleshooting ...31 FCC Declaration of Contents Introduction ...2 Cable Modem Features ...2 What's on the CD-ROM ...2 Accessing the Diagnostics Display through the CD-ROM 2 Computer Requirements ...3 Cable Modem Overview ...4 What the Modem Does ...4 What the Modem Needs to Do...
... Canada Information 42 Quick Reference ...43 Service Information ...44 Glossary ...45 1 Operational Mode ...25 Buttons ...25 Reset Switch ...26 Other Status Indicators ...26 Frequently Asked Questions ...27 General Troubleshooting ...29 USB Troubleshooting ...31 FCC Declaration of Contents Introduction ...2 Cable Modem Features ...2 What's on the CD-ROM ...2 Accessing the Diagnostics Display through the CD-ROM 2 Computer Requirements ...3 Cable Modem Overview ...4 What the Modem Does ...4 What the Modem Needs to Do...
User Guide
Page 4
...; USB drivers • Usage and troubleshooting tips Accessing the Diagnostics Display through Ethernet and USB at the same time (if allowed by the cable operator) • Plug-and-play operation for easy setup and installation • ON/OFF button to connect and disconnect access to the Internet • Message waiting notification capability (if allowed by the cable operator) • Diagnostics via the USB port. network traffic levels; Introduction Cable Modem Features...
...; USB drivers • Usage and troubleshooting tips Accessing the Diagnostics Display through Ethernet and USB at the same time (if allowed by the cable operator) • Plug-and-play operation for easy setup and installation • ON/OFF button to connect and disconnect access to the Internet • Message waiting notification capability (if allowed by the cable operator) • Diagnostics via the USB port. network traffic levels; Introduction Cable Modem Features...
User Guide
Page 5
... pass data to and from the Cable company's server, over the cable network. You must receive an IP address assignment from the internet. Please use the Ethernet connection. *Windows is a high speed bus that enables your cable modem. You may vary by cable company): IBM PC COMPATIBLE MACINTOSH** CPU Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows* 98SE/2000/Me/XP, Linux Mac...
... pass data to and from the Cable company's server, over the cable network. You must receive an IP address assignment from the internet. Please use the Ethernet connection. *Windows is a high speed bus that enables your cable modem. You may vary by cable company): IBM PC COMPATIBLE MACINTOSH** CPU Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows* 98SE/2000/Me/XP, Linux Mac...
User Guide
Page 7
... Right Cable Company: Make sure your local cable company provides data services that use your information here: Serial Number: Model Number: MAC Address: 5 The ISP is your gateway to an Internet Service Provider (ISP). Check with a pipeline to begin; Before You Begin Contact Your Local Cable Company You will find on the sticker on the World Wide Web (WWW). You should have everything you need to install special software or re-configure...
... Right Cable Company: Make sure your local cable company provides data services that use your information here: Serial Number: Model Number: MAC Address: 5 The ISP is your gateway to an Internet Service Provider (ISP). Check with a pipeline to begin; Before You Begin Contact Your Local Cable Company You will find on the sticker on the World Wide Web (WWW). You should have everything you need to install special software or re-configure...
User Guide
Page 9
... New cable wire Fig. 1: Basic Home Wiring 7 C. Connecting the Cable Modem Connecting the Cable Modem to a Single Computer This section of three ways: A. Locate the Cable TV wire. You may find it one of the manual explains how to connect your cable modem to the USB or Ethernet port on your cable modem for the wiring example. B. The splitter must be sure to connect your cable modem to help you connect your computer and install the necessary software...
... New cable wire Fig. 1: Basic Home Wiring 7 C. Connecting the Cable Modem Connecting the Cable Modem to a Single Computer This section of three ways: A. Locate the Cable TV wire. You may find it one of the manual explains how to connect your cable modem to the USB or Ethernet port on your cable modem for the wiring example. B. The splitter must be sure to connect your cable modem to help you connect your computer and install the necessary software...
User Guide
Page 10
Connecting the Cable Modem Important Connection Information The cable modem supports both Ethernet and USB connections simultaneously (if allowed by your cable provider). Using other power supplies may damage the unit. 3VDC 800mA ETHERNET USB RESET CABLE Coaxial Cable AC Power Supply Fig. 2: USB Connection 8 Note: Only use the power supply provided with this unit.
Connecting the Cable Modem Important Connection Information The cable modem supports both Ethernet and USB connections simultaneously (if allowed by your cable provider). Using other power supplies may damage the unit. 3VDC 800mA ETHERNET USB RESET CABLE Coaxial Cable AC Power Supply Fig. 2: USB Connection 8 Note: Only use the power supply provided with this unit.
User Guide
Page 11
...), Windows Me (Millennium Edition), Windows 2000, or Windows XP operating system to use the Universal Serial Bus (USB) connection. • For Ethernet connections, go to step 6 on page 20. 9 Note: Use only the power supply that accompanied this unit. Follow instructions 1 through 5 to connect the cable modem to the USB port on your cable modem installation. 5. Connect one end of the USB cable to the cable connection in the order they appear. 1. Next, you need to install your modem...
...), Windows Me (Millennium Edition), Windows 2000, or Windows XP operating system to use the Universal Serial Bus (USB) connection. • For Ethernet connections, go to step 6 on page 20. 9 Note: Use only the power supply that accompanied this unit. Follow instructions 1 through 5 to connect the cable modem to the USB port on your cable modem installation. 5. Connect one end of the USB cable to the cable connection in the order they appear. 1. Next, you need to install your modem...
User Guide
Page 12
... and click "Next" (Fig. 5). 9. When the "Add New Hardware Wizard" appears, click "Next" to initiate the search for drivers for your USB device. (Fig. 3) Note: If the "Add New Hardware Wizard" did not automatically appear, Windows 98 SE does not recognize the cable modem's presence because your computer's customer service department. 7. Connecting the Cable Modem Using Windows 98 SE for the best driver (recommended)" option, and click "Next." (Fig. 4). 8. Please...
... and click "Next" (Fig. 5). 9. When the "Add New Hardware Wizard" appears, click "Next" to initiate the search for drivers for your USB device. (Fig. 3) Note: If the "Add New Hardware Wizard" did not automatically appear, Windows 98 SE does not recognize the cable modem's presence because your computer's customer service department. 7. Connecting the Cable Modem Using Windows 98 SE for the best driver (recommended)" option, and click "Next." (Fig. 4). 8. Please...
User Guide
Page 14
... "System Settings Change" window appears, click "Yes" to restart your PC needs to install the "RCA or Thomson USB Cable Modem" driver. Remove the Windows 98 SE CD-ROM (if necessary), and reinsert the cable modem CD-ROM that the installation is complete. Windows now informs you to copy Windows 98 SE specific files. After the Windows specific files are not located on "Finish" to finalize the process (Fig. 9). Connecting the Cable Modem 12.
... "System Settings Change" window appears, click "Yes" to restart your PC needs to install the "RCA or Thomson USB Cable Modem" driver. Remove the Windows 98 SE CD-ROM (if necessary), and reinsert the cable modem CD-ROM that the installation is complete. Windows now informs you to copy Windows 98 SE specific files. After the Windows specific files are not located on "Finish" to finalize the process (Fig. 9). Connecting the Cable Modem 12.
User Guide
Page 15
Select "Settings," followed by "Control Panel." D. To validate a proper installation, perform the following instructions: A. Double-click on page 35. 13 B. If the "RCA or Thomson USB Cable Modem" does not exist, the cable modem was NOT installed correctly, go to "Network Adapters." Click on "Network Adapters." The "Control Panel" window appears. Scroll down the list until you come to Solution 2 on the "System" icon, and select the "Device Manager" tab. Double...
Select "Settings," followed by "Control Panel." D. To validate a proper installation, perform the following instructions: A. Double-click on page 35. 13 B. If the "RCA or Thomson USB Cable Modem" does not exist, the cable modem was NOT installed correctly, go to "Network Adapters." Click on "Network Adapters." The "Control Panel" window appears. Scroll down the list until you come to Solution 2 on the "System" icon, and select the "Device Manager" tab. Double...
User Guide
Page 16
.... 11). 8. Choose the "Search for a suitable driver for your USB device (Fig. 10). Fig. 10 Fig. 11 Fig. 12 14 Note: If Windows 2000 does not recognize the cable modem's presence, your computer's customer service department. 7. Please contact your BIOS settings may not permit USB and/or Plug-and-Play devices. Connecting the Cable Modem Using Windows 2000 for USB Connection Follow steps 6 through 14 if you...
.... 11). 8. Choose the "Search for a suitable driver for your USB device (Fig. 10). Fig. 10 Fig. 11 Fig. 12 14 Note: If Windows 2000 does not recognize the cable modem's presence, your computer's customer service department. 7. Please contact your BIOS settings may not permit USB and/or Plug-and-Play devices. Connecting the Cable Modem Using Windows 2000 for USB Connection Follow steps 6 through 14 if you...
User Guide
Page 20
... service department. 7. Connecting the Cable Modem Using Windows Me for the "RCA or Thomson USB Cable Modem" (Fig. 17). Click on "Finish" to the "Add New Hardware Wizard" (Fig. 16). Note: If Windows Me does not recognize the cable modem's presence, i.e., the "Add New Hardware Wizard" did not automatically appear, your BIOS settings may not permit USB and/ or Plug-and-Play devices. The automatic search should find and install the driver for USB Connection Follow...
... service department. 7. Connecting the Cable Modem Using Windows Me for the "RCA or Thomson USB Cable Modem" (Fig. 17). Click on "Finish" to the "Add New Hardware Wizard" (Fig. 16). Note: If Windows Me does not recognize the cable modem's presence, i.e., the "Add New Hardware Wizard" did not automatically appear, your BIOS settings may not permit USB and/ or Plug-and-Play devices. The automatic search should find and install the driver for USB Connection Follow...
User Guide
Page 26
Connecting - Ranging - Now it searches for an upstream channel so that it can now receive data. Configuring - Registering - The cable modem received its IP address and is downloading its "as-configured" settings with your modem. It is registering its configuration file from the Internet Service Provider (ISP). Note: All indicators flash once prior to the power), it goes through five steps before it can be used. Internet On/Off Message Cable Cable PC...
Connecting - Ranging - Now it searches for an upstream channel so that it can now receive data. Configuring - Registering - The cable modem received its IP address and is downloading its "as-configured" settings with your modem. It is registering its configuration file from the Internet Service Provider (ISP). Note: All indicators flash once prior to the power), it goes through five steps before it can be used. Internet On/Off Message Cable Cable PC...
User Guide
Page 27
... (ready to stop flashing. Please wait for additional security. Do not remove the power supply or reset the cable modem during this time. In OFF mode, the CABLE ACTIVITY LED is present and flashing when data activity exists. MESSAGE* - Indicates whether the Internet Connection is automatically updating its system software. PC LINK - Note: If all of the lights are flashing sequentially, it means the cable modem is active. Turns the Internet connection ON and OFF...
... (ready to stop flashing. Please wait for additional security. Do not remove the power supply or reset the cable modem during this time. In OFF mode, the CABLE ACTIVITY LED is present and flashing when data activity exists. MESSAGE* - Indicates whether the Internet Connection is automatically updating its system software. PC LINK - Note: If all of the lights are flashing sequentially, it means the cable modem is active. Turns the Internet connection ON and OFF...
User Guide
Page 28
... Link Internet Software downloading or update in the Standby mode. Lights flash sequentially from top to a factory "out of service in Initialization Mode, see are: Internet On/Off Message Cable Cable PC Link Internet Activity Link Message Cable Activity x Cable Link Internet On/Off PC Link Internet De-Activated - The modem is being reconnected to a different service, or if instructed to the Internet. There is connected. * Actual button or LED names may see page 24. • Factory Default Reset - Press and hold the reset switch...
... Link Internet Software downloading or update in the Standby mode. Lights flash sequentially from top to a factory "out of service in Initialization Mode, see are: Internet On/Off Message Cable Cable PC Link Internet Activity Link Message Cable Activity x Cable Link Internet On/Off PC Link Internet De-Activated - The modem is being reconnected to a different service, or if instructed to the Internet. There is connected. * Actual button or LED names may see page 24. • Factory Default Reset - Press and hold the reset switch...
User Guide
Page 29
... phone line can support up while you mean by "Broadband"? A. What do I run more quickly. * Monthly subscription fee applies. ** Additional equipment required. Once my cable modem is strongly recommended. Absolutely! A. If cable TV is available in your area, data service may have offered a self installation kit, including the necessary software to 32 computers using Ethernet connectivity.** Q. A. A. Can I get the system installed? Your local cable company...
... phone line can support up while you mean by "Broadband"? A. What do I run more quickly. * Monthly subscription fee applies. ** Additional equipment required. Once my cable modem is strongly recommended. Absolutely! A. If cable TV is available in your area, data service may have offered a self installation kit, including the necessary software to 32 computers using Ethernet connectivity.** Q. A. A. Can I get the system installed? Your local cable company...
User Guide
Page 32
... not currently supported for instructions on loading the USB driver.) OR For Ethernet Connection: Connect one end of the coaxial cable to the cable connection in preferred) Required 10BaseT or 100BaseT USB Port USB (Windows 98SE/2000/Me/XP only) N/A† The Universal Serial Bus is a high speed bus that send and receive a lot of information, such as speakers, printers or scanners, we recommend using an Ethernet card to support this modem.
... not currently supported for instructions on loading the USB driver.) OR For Ethernet Connection: Connect one end of the coaxial cable to the cable connection in preferred) Required 10BaseT or 100BaseT USB Port USB (Windows 98SE/2000/Me/XP only) N/A† The Universal Serial Bus is a high speed bus that send and receive a lot of information, such as speakers, printers or scanners, we recommend using an Ethernet card to support this modem.
User Guide
Page 33
... network and data can be lost and your cable company. Turns the Internet connection ON and OFF for the cable modem may vary per model. 44 Do not press this button when transmitting data over the internet. PC LINK - CABLE ACTIVITY* - Service Information If you have mail or message (if available through your cable modem from your cable connection. Quick Reference Button/Light/LED Indicators Internet On/Off Message Cable Cable PC Link Internet Activity Link INTERNET ON/OFF* - In OFF mode...
... network and data can be lost and your cable company. Turns the Internet connection ON and OFF for the cable modem may vary per model. 44 Do not press this button when transmitting data over the internet. PC LINK - CABLE ACTIVITY* - Service Information If you have mail or message (if available through your cable modem from your cable connection. Quick Reference Button/Light/LED Indicators Internet On/Off Message Cable Cable PC Link Internet Activity Link INTERNET ON/OFF* - In OFF mode...
User Guide
Page 34
... LAN cable. Network Driver - TCP/IP (Transmission Control Protocol/Internet Protocol) - EuroDOCSIS - A protocol which often use 8 MHz channel spacing cable networks. Ethernet card - The permanent "identity" for cable modems and associated equipment. Glossary 10BaseT - DOCSIS (Data Over Cable Service Interface Specifications) - A file that is loaded on the fly. A networking protocol that connects the modem to communicate and display information on devices, such as a cable modem. 45 USB is used by servers and clients to the cable system. MAC Address...
... LAN cable. Network Driver - TCP/IP (Transmission Control Protocol/Internet Protocol) - EuroDOCSIS - A protocol which often use 8 MHz channel spacing cable networks. Ethernet card - The permanent "identity" for cable modems and associated equipment. Glossary 10BaseT - DOCSIS (Data Over Cable Service Interface Specifications) - A file that is loaded on the fly. A networking protocol that connects the modem to communicate and display information on devices, such as a cable modem. 45 USB is used by servers and clients to the cable system. MAC Address...