User Manual
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LTE Modem LB1120 and LB1121 What do I do if I forget my admin login password 77 How do I disconnect... number 81 Where can I find more information 81 Chapter 9 Alerts and Troubleshooting Alert Messages...83 Quick Tips for Troubleshooting 83 Verify Normal Behavior With the LED Bars 84 Troubleshoot With the LED Bars 84 Power LED Bar Is Off 85 Power LED ... Is Off 86 You Cannot Log In to the Modem 86 Troubleshoot the Mobile Broadband Internet Connection 87 Obtain an Internet IP Address From Your Service Provider 87 Troubleshoot Internet Browsing 88 Changes Not Saved on the Modem's Web Pages...
LTE Modem LB1120 and LB1121 What do I do if I forget my admin login password 77 How do I disconnect... number 81 Where can I find more information 81 Chapter 9 Alerts and Troubleshooting Alert Messages...83 Quick Tips for Troubleshooting 83 Verify Normal Behavior With the LED Bars 84 Troubleshoot With the LED Bars 84 Power LED Bar Is Off 85 Power LED ... Is Off 86 You Cannot Log In to the Modem 86 Troubleshoot the Mobile Broadband Internet Connection 87 Obtain an Internet IP Address From Your Service Provider 87 Troubleshoot Internet Browsing 88 Changes Not Saved on the Modem's Web Pages...
User Manual
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... with LED bars The following table describes the LED bars and icons from left to a powered-on the top panel. For more information, see Troubleshoot With the LED Bars on LAN device. The modem is connected to the mobile broadband network and the Internet. The modem does not detect a ...powered-on page 84. Off. Solid amber bar. A SIM card is connected to right. Five green bars indicate the strongest signal. LTE Modem LB1120 and LB1121 Top Panel With Status LEDs The modem displays status LED bars on LAN device. Table 2. The Gigabit Ethernet port is not installed or...
... with LED bars The following table describes the LED bars and icons from left to a powered-on the top panel. For more information, see Troubleshoot With the LED Bars on LAN device. The modem is connected to the mobile broadband network and the Internet. The modem does not detect a ...powered-on page 84. Off. Solid amber bar. A SIM card is connected to right. Five green bars indicate the strongest signal. LTE Modem LB1120 and LB1121 Top Panel With Status LEDs The modem displays status LED bars on LAN device. Table 2. The Gigabit Ethernet port is not installed or...
User Manual
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... connect to the mobile broadband network after 10 minutes, the Power LED remains solid amber, and you might take several minutes. LTE Modem LB1120 and LB1121 Internet Connection Over Mobile Broadband By default, when the modem powers up with the DHCP server enabled and IP pass-through (IPPT...the modem functions in Bridge mode. If you want to connect a computer only to your mobile service provider and the broadband connection, see Troubleshoot the Mobile Broadband Internet Connection on page 66. The SIM card that you can connect multiple devices to the modem, for and connects to ...
... connect to the mobile broadband network after 10 minutes, the Power LED remains solid amber, and you might take several minutes. LTE Modem LB1120 and LB1121 Internet Connection Over Mobile Broadband By default, when the modem powers up with the DHCP server enabled and IP pass-through (IPPT...the modem functions in Bridge mode. If you want to connect a computer only to your mobile service provider and the broadband connection, see Troubleshoot the Mobile Broadband Internet Connection on page 66. The SIM card that you can connect multiple devices to the modem, for and connects to ...
User Manual
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... device that is connected to a static or fixed IP address (this type of setting is uncommon), change the language: 1. Get Started 19 For more troubleshooting information, see Change the LAN Settings on page 86. To change the setting to obtain an IP address automatically from a router that is connected to... menu, select a language. In the address field of your computer is set to the modem. 2. The full Dashboard page displays. 5. LTE Modem LB1120 and LB1121 If you cannot log in the Sign In field. Change the Language You can be a computer that is directly connected to the modem...
... device that is connected to a static or fixed IP address (this type of setting is uncommon), change the language: 1. Get Started 19 For more troubleshooting information, see Change the LAN Settings on page 86. To change the setting to obtain an IP address automatically from a router that is connected to... menu, select a language. In the address field of your computer is set to the modem. 2. The full Dashboard page displays. 5. LTE Modem LB1120 and LB1121 If you cannot log in the Sign In field. Change the Language You can be a computer that is directly connected to the modem...
User Manual
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... a device to the modem? on page 82. 75 on page 81 Note If the information in this chapter does not help you, see Alerts and Troubleshooting on page 78 • How do when I can I connect multiple LAN devices to questions that might come up about your modem. The chapter contains the...
... a device to the modem? on page 82. 75 on page 81 Note If the information in this chapter does not help you, see Alerts and Troubleshooting on page 78 • How do when I can I connect multiple LAN devices to questions that might come up about your modem. The chapter contains the...
User Manual
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... information. If you are using your modem. Alerts and Troubleshooting 9 This chapter provides suggestions for troubleshooting problems that might arise when you do not find the solution here, check the NETGEAR support site at netgear.com/support for Troubleshooting on page 83 • Verify Normal Behavior With the ...LED Bars on page 84 • Troubleshoot With the LED Bars on page 84 • You Cannot Log...
... information. If you are using your modem. Alerts and Troubleshooting 9 This chapter provides suggestions for troubleshooting problems that might arise when you do not find the solution here, check the NETGEAR support site at netgear.com/support for Troubleshooting on page 83 • Verify Normal Behavior With the ...LED Bars on page 84 • Troubleshoot With the LED Bars on page 84 • You Cannot Log...
User Manual
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... wide temperature range. (For more suitable. If a problem still exists, contact your mobile broadband account is installed correctly. LTE Modem LB1120 and LB1121 Alert Messages The modem can circulate around the modem. Broadband Internet Connection on page 8. A locked SIM card prevents the... service provider's customer service. If this situation occurs, move the modem to the mobile broadband network. Table 6. See also Troubleshoot the Mobile Make sure that your mobile broadband service provider to the Internet on page 92.) The modem shuts down automatically if...
... wide temperature range. (For more suitable. If a problem still exists, contact your mobile broadband account is installed correctly. LTE Modem LB1120 and LB1121 Alert Messages The modem can circulate around the modem. Broadband Internet Connection on page 8. A locked SIM card prevents the... service provider's customer service. If this situation occurs, move the modem to the mobile broadband network. Table 6. See also Troubleshoot the Mobile Make sure that your mobile broadband service provider to the Internet on page 92.) The modem shuts down automatically if...
User Manual
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... your computer or device does not use a static IP address but is connected to the modem. Quick tips for troubleshooting (Continued) Problem Possible Solution You cannot connect over an Ethernet cable, the LAN LED bar lights solid green. ... bars indicate the quality of the coverage when the modem is configured to receive an IP address automatically with DHCP. Troubleshoot With the LED Bars The following occurs: • If the Gigabit Ethernet port is connected to a device over ...is first applied, the Power LED bar lights solid amber. 2. LTE Modem LB1120 and LB1121 Table 7.
... your computer or device does not use a static IP address but is connected to the modem. Quick tips for troubleshooting (Continued) Problem Possible Solution You cannot connect over an Ethernet cable, the LAN LED bar lights solid green. ... bars indicate the quality of the coverage when the modem is configured to receive an IP address automatically with DHCP. Troubleshoot With the LED Bars The following occurs: • If the Gigabit Ethernet port is connected to a device over ...is first applied, the Power LED bar lights solid amber. 2. LTE Modem LB1120 and LB1121 Table 7.
User Manual
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...reinstall the micro SIM card. not correctly installed Alerts and Troubleshooting 85 Power LED Bar Blinks Amber Fast and an Individual Signal...connected to a location with a hardware problem, contact technical support at netgear.com/support. Table 9. For information, see Power LED Bar Blinks ...off . If the condition does not improve, contact technical support at netgear.com/support. Individual Signal Strength LED bar lights solid green, other ... power outlet. • Check that you use the power adapter that NETGEAR supplied for a while, and then turn on the modem, do the...
...reinstall the micro SIM card. not correctly installed Alerts and Troubleshooting 85 Power LED Bar Blinks Amber Fast and an Individual Signal...connected to a location with a hardware problem, contact technical support at netgear.com/support. Table 9. For information, see Power LED Bar Blinks ...off . If the condition does not improve, contact technical support at netgear.com/support. Individual Signal Strength LED bar lights solid green, other ... power outlet. • Check that you use the power adapter that NETGEAR supplied for a while, and then turn on the modem, do the...
User Manual
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LTE Modem LB1120 and LB1121 Table 9. If the error persists, most likely a hardware problem occurred. You Cannot Log ... with a hardware problem, contact technical support at the other end of the cable. • The power of the device at netgear.com/support. LAN LED Is Off If the LAN LED bar is off when you enter this information. • Make sure...Turn the power off, wait 10 seconds, and turn on page 86). • Make sure that your browser. Alerts and Troubleshooting 86 If you are using the correct login information. If the Power LED bar is still blinking red fast but is loaded...
LTE Modem LB1120 and LB1121 Table 9. If the error persists, most likely a hardware problem occurred. You Cannot Log ... with a hardware problem, contact technical support at the other end of the cable. • The power of the device at netgear.com/support. LAN LED Is Off If the LAN LED bar is off when you enter this information. • Make sure...Turn the power off, wait 10 seconds, and turn on page 86). • Make sure that your browser. Alerts and Troubleshooting 86 If you are using the correct login information. If the Power LED bar is still blinking red fast but is loaded...
User Manual
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...59. Unless the modem was assigned a static IP address, the modem requests an IP address from the mobile broadband service provider. Alerts and Troubleshooting 87 If no mobile broadband coverage exists, all Signal Strength bars are off. • If only one or more information about inserting the ...8226; Make sure that you still cannot obtain an Internet IP address, contact your mobile service provider is installed in the area. LTE Modem LB1120 and LB1121 • Turn off and on page 88. For more Signal Strength LED bars light green, see if your mobile broadband service provider...
...59. Unless the modem was assigned a static IP address, the modem requests an IP address from the mobile broadband service provider. Alerts and Troubleshooting 87 If no mobile broadband coverage exists, all Signal Strength bars are off. • If only one or more information about inserting the ...8226; Make sure that you still cannot obtain an Internet IP address, contact your mobile service provider is installed in the area. LTE Modem LB1120 and LB1121 • Turn off and on page 88. For more Signal Strength LED bars light green, see if your mobile broadband service provider...
User Manual
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...; Your computer might not use . Test the LAN Path to Your Modem You can configure your computer manually with 32 bytes of data Alerts and Troubleshooting 88 From the Windows taskbar, click the Start button and select Run. 2. If you entered a DNS address when you can ping the modem from... DNS addresses, as its information from your computer to verify that the changes occurred, but your computer is set up correctly. LTE Modem LB1120 and LB1121 Troubleshoot Internet Browsing If the modem can obtain an IP address but the old settings might be in the web browser's cache. In the field...
...; Your computer might not use . Test the LAN Path to Your Modem You can configure your computer manually with 32 bytes of data Alerts and Troubleshooting 88 From the Windows taskbar, click the Start button and select Run. 2. If you entered a DNS address when you can ping the modem from... DNS addresses, as its information from your computer to verify that the changes occurred, but your computer is set up correctly. LTE Modem LB1120 and LB1121 Troubleshoot Internet Browsing If the modem can obtain an IP address but the old settings might be in the web browser's cache. In the field...
User Manual
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... default router. Test the Path From Your Computer to a Remote Device After you verify that you might be using an incorrect network configuration. Alerts and Troubleshooting 89 In the field provided, enter ping -n 10 IP address. Do the following : • Check to see that the network address of your modem, ... access to the MAC address of your computer to a remote device. From the Windows toolbar, click the Start button and select Run. 2. LTE Modem LB1120 and LB1121 If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path...
... default router. Test the Path From Your Computer to a Remote Device After you verify that you might be using an incorrect network configuration. Alerts and Troubleshooting 89 In the field provided, enter ping -n 10 IP address. Do the following : • Check to see that the network address of your modem, ... access to the MAC address of your computer to a remote device. From the Windows toolbar, click the Start button and select Run. 2. LTE Modem LB1120 and LB1121 If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path...