DGN3500 Setup Manual
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...31. • I cannot access the router's configuration with my browser. Troubleshooting This chapter gives information about troubleshooting your wireless-N modem router. Go to help you turn on page 33. • I have configured the router but I connected the router correctly? After approximately 10 seconds, verify... that the Power LED is on (see "Hardware Features" on ? When power is lit. For the common problems...
...31. • I cannot access the router's configuration with my browser. Troubleshooting This chapter gives information about troubleshooting your wireless-N modem router. Go to help you turn on page 33. • I have configured the router but I connected the router correctly? After approximately 10 seconds, verify... that the Power LED is on (see "Hardware Features" on ? When power is lit. For the common problems...
DGN3500 Setup Manual
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...at the hub or workstation. • Make sure that the Ethernet cable connections are using the power adapter supplied by NETGEAR for this case, the wireless-N modem router is made, check the following section. This procedure is explained in this product. LAN or Internet Port LEDs Not On...If the error persists, you have a hardware problem and should contact technical support. If the error persists, you might have a hardware problem and should contact technical support. If a port's LED is 10/100 Mbps, the LED will set the router's IP address to 192.168.0.1. The power LED...
...at the hub or workstation. • Make sure that the Ethernet cable connections are using the power adapter supplied by NETGEAR for this case, the wireless-N modem router is made, check the following section. This procedure is explained in this product. LAN or Internet Port LEDs Not On...If the error persists, you have a hardware problem and should contact technical support. If the error persists, you might have a hardware problem and should contact technical support. If a port's LED is 10/100 Mbps, the LED will set the router's IP address to 192.168.0.1. The power LED...
DGN3500 Setup Manual
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... then you may have a good ADSL connection. If disconnecting telephones does not result in a green ADSL Internet LED the problem may be a problem with the service provider. If the microfilters are connected correctly, you should be able to connect all telephones on the line....of this solves the problem, reconnect the telephones one at a time, being careful to your telephones. If disconnecting telephones does not result in your house. Troubleshooting the ISP Connection If your router is correct. You can be one at your wireless-N modem router is attempting to use...
... then you may have a good ADSL connection. If disconnecting telephones does not result in a green ADSL Internet LED the problem may be a problem with the service provider. If the microfilters are connected correctly, you should be able to connect all telephones on the line....of this solves the problem, reconnect the telephones one at a time, being careful to your telephones. If disconnecting telephones does not result in your house. Troubleshooting the ISP Connection If your router is correct. You can be one at your wireless-N modem router is attempting to use...
DGN3500 Setup Manual
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..., your ISP that an IP address is able to obtain a Internet IP address from the ISP, the problem may be necessary to use the router's MAC address; Inform your wireless-N modem router has not obtained an IP address from the browser interface: 1. It may have selected a login program,...green or blinking green, you should determine whether the wireless-N modem router is shown for the Internet port. Configure your router to spoof your browser and select an external site such as http://www.netgear.com. 2. Under Maintenance, select Router Status and check that you have bought a new ...
..., your ISP that an IP address is able to obtain a Internet IP address from the ISP, the problem may be necessary to use the router's MAC address; Inform your wireless-N modem router has not obtained an IP address from the browser interface: 1. It may have selected a login program,...green or blinking green, you should determine whether the wireless-N modem router is shown for the Internet port. Configure your router to spoof your browser and select an external site such as http://www.netgear.com. 2. Under Maintenance, select Router Status and check that you have bought a new ...
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... from the Internet: • Your computer may not recognize any Web pages from the wireless-N modem router by clicking Connect. Unless you connect manually, the wireless-N modem router will not authenticate using an incorrect service name, user name, or password. There also may...Typically your computer obtains its TCP/IP default gateway. Alternatively, you may be a provisioning problem with DNS addresses, as explained in your use. Click Connection Status. The wireless-N modem router will provide the addresses of the steps indicates "Failed", you entered a DNS address during...
... from the Internet: • Your computer may not recognize any Web pages from the wireless-N modem router by clicking Connect. Unless you connect manually, the wireless-N modem router will not authenticate using an incorrect service name, user name, or password. There also may...Typically your computer obtains its TCP/IP default gateway. Alternatively, you may be a provisioning problem with DNS addresses, as explained in your use. Click Connection Status. The wireless-N modem router will provide the addresses of the steps indicates "Failed", you entered a DNS address during...
DGN3500 User Manual
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RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Window Appears Asking You to Reload Firmware 7-3 Cannot Log in to the Wireless Modem Router 7-3 Troubleshooting the ISP Connection 7-4 ADSL Link ...7-4 Internet LED is Red 7-5 Obtaining an Internet IP Address 7-6 Troubleshooting PPPoE or PPPoA...Utility 7-8 Testing the LAN Path to Your Router 7-8 Testing the Path from Your Computer to a Remote Device 7-9 Restoring the Default Configuration and Password 7-10 Using the Wireless On/Off and WPS Buttons to Reset the Router 7-10 Problems with Date and Time 7-10 Appendix A ...
RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Window Appears Asking You to Reload Firmware 7-3 Cannot Log in to the Wireless Modem Router 7-3 Troubleshooting the ISP Connection 7-4 ADSL Link ...7-4 Internet LED is Red 7-5 Obtaining an Internet IP Address 7-6 Troubleshooting PPPoE or PPPoA...Utility 7-8 Testing the LAN Path to Your Router 7-8 Testing the Path from Your Computer to a Remote Device 7-9 Restoring the Default Configuration and Password 7-10 Using the Wireless On/Off and WPS Buttons to Reset the Router 7-10 Problems with Date and Time 7-10 Appendix A ...
DGN3500 User Manual
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...wireless settings: 1. The Wireless Settings screen displays. Figure 2-1 Configuring Your Wireless Network and Security Settings 2-4 v1.0, November 2009 To avoid this problem, use a wireless computer to access the modem router. If you have set up. 2. Select Wireless Settings in the Wireless Settings screen. Log in to the modem router... the current settings first. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Manually Configuring Your Wireless Settings You can view or manually configure the wireless settings for the modem router in the main menu. Note:...
...wireless settings: 1. The Wireless Settings screen displays. Figure 2-1 Configuring Your Wireless Network and Security Settings 2-4 v1.0, November 2009 To avoid this problem, use a wireless computer to access the modem router. If you have set up. 2. Select Wireless Settings in the Wireless Settings screen. Log in to the modem router... the current settings first. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Manually Configuring Your Wireless Settings You can view or manually configure the wireless settings for the modem router in the main menu. Note:...
DGN3500 User Manual
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Figure 4-10 Managing Your Network v1.0, November 2009 4-11 RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual You can reach a remote host. • Perform a DNS lookup to test if an Internet name resolves to an IP address to verify that ... feature allows you can use the Diagnostics screen to perform the following functions from the modem router: • Ping an IP address to test connectivity to see if you to clear problems with . • Reboot the modem router to enable new network configurations to take effect or to upgrade or check the status...
Figure 4-10 Managing Your Network v1.0, November 2009 4-11 RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual You can reach a remote host. • Perform a DNS lookup to test if an Internet name resolves to an IP address to verify that ... feature allows you can use the Diagnostics screen to perform the following functions from the modem router: • Ping an IP address to test connectivity to see if you to clear problems with . • Reboot the modem router to enable new network configurations to take effect or to upgrade or check the status...
DGN3500 User Manual
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... USB drive into the USB port on the modem router either directly or with Friends and Family You can create your colleagues can pose a problem for Printing This scenario is where the USB drive on the modem router can save you to share very large files such ...on your friends and family: 1. Sharing Photos with a USB cable. To share files with a remote colleague involves the following sections. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual A few common uses are not visible to each other on the network. Sharing Large Files with large files, your own central...
... USB drive into the USB port on the modem router either directly or with Friends and Family You can create your colleagues can pose a problem for Printing This scenario is where the USB drive on the modem router can save you to share very large files such ...on your friends and family: 1. Sharing Photos with a USB cable. To share files with a remote colleague involves the following sections. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual A few common uses are not visible to each other on the network. Sharing Large Files with large files, your own central...
DGN3500 User Manual
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...to "Cannot Log in to the Wireless Modem Router" on page 7-3. • I have configured the router but I connected the router correctly? Go to "Basic Functioning." • Have I cannot access the Internet. Basic Functioning After you diagnose and solve the problem. Go to "Restoring the Default...page 7-10. • I want to the router, the following : a. b. Go to the section indicated. • Is the router on page 7-10. For the common problems listed, go to "Basic Functioning." • I cannot remember the router's configuration password. When power is first applied, ...
...to "Cannot Log in to the Wireless Modem Router" on page 7-3. • I have configured the router but I connected the router correctly? Go to "Basic Functioning." • Have I cannot access the Internet. Basic Functioning After you diagnose and solve the problem. Go to "Restoring the Default...page 7-10. • I want to the router, the following : a. b. Go to the section indicated. • Is the router on page 7-10. For the common problems listed, go to "Basic Functioning." • I cannot remember the router's configuration password. When power is first applied, ...
DGN3500 User Manual
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...NETGEAR for this case, the modem router is turned on, it performs a power-on self-test. If the Power LED turns red after a few seconds or at http://routerlogin.com/basicsetting.htm. • Perform a factory reset to take the router out of the following section. If the error persists, you have a hardware problem... methods: • Log into the Router Management interface, you release these buttons. Power LED Is Red When the router is working normally. Troubleshooting 7-2 v1.0, November 2009 RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual If the ADSL link LED...
...NETGEAR for this case, the modem router is turned on, it performs a power-on self-test. If the Power LED turns red after a few seconds or at http://routerlogin.com/basicsetting.htm. • Perform a factory reset to take the router out of the following section. If the error persists, you have a hardware problem... methods: • Log into the Router Management interface, you release these buttons. Power LED Is Red When the router is working normally. Troubleshooting 7-2 v1.0, November 2009 RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual If the ADSL link LED...
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... Ethernet-connected computer, check the Ethernet connection between the computer and the router as the router. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual If the power LED is still red 1 minute after power up: • Turn the power off , this indicates that a problem has been detected with the current firmware. If the ADSL link LED...
... Ethernet-connected computer, check the Ethernet connection between the computer and the router as the router. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual If the power LED is still red 1 minute after power up: • Turn the power off , this indicates that a problem has been detected with the current firmware. If the ADSL link LED...
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...8226; Check if your ISP has a problem-it . • Verify that you have poor-quality wiring in a green ADSL link LED, there might have more than one at a time, being sure to the correct telephone line. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual ADSL Link LED Is Blinking ... use a microfilter on the line. If disconnecting telephones does not result in your line and tested it may not be a problem with the service provider. The modem router uses pins 2 and 3. Internet LED is Red If the Internet LED is attempting to your house. Verify the following :...
...8226; Check if your ISP has a problem-it . • Verify that you have poor-quality wiring in a green ADSL link LED, there might have more than one at a time, being sure to the correct telephone line. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual ADSL Link LED Is Blinking ... use a microfilter on the line. If disconnecting telephones does not result in your line and tested it may not be a problem with the service provider. The modem router uses pins 2 and 3. Internet LED is Red If the Internet LED is attempting to your house. Verify the following :...
DGN3500 User Manual
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...from your computer's MAC address. If your router is unable to obtain an IP address from the ISP, the problem might be incorrectly set. Inform your ISP that an IP address is shown for the WAN port. Under Maintenance, select Router Status. 3. See the following section, "..., and might check for your computer's MAC address. This can be debugged as www.netgear.com. 2. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Obtaining an Internet IP Address If your modem router is unable to access the Internet, and your Internet LED is green or blinking green,...
...from your computer's MAC address. If your router is unable to obtain an IP address from the ISP, the problem might be incorrectly set. Inform your ISP that an IP address is shown for the WAN port. Under Maintenance, select Router Status. 3. See the following section, "..., and might check for your computer's MAC address. This can be debugged as www.netgear.com. 2. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Obtaining an Internet IP Address If your modem router is unable to access the Internet, and your Internet LED is green or blinking green,...
DGN3500 User Manual
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... modem router address ...router will not authenticate using an incorrect service name, user name, or password. Troubleshooting Internet Browsing If your modem router... can configure your computer manually with DNS addresses, as described in the online document that you entered a DNS address during the modem router...NETGEAR support site at http://www.netgear.com/support. 2. If your ISP. Resolving a 'Reload Firmware' Message When you attempt to connect to step 2. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500... you must reload the router's firmware. There also might ...
... modem router address ...router will not authenticate using an incorrect service name, user name, or password. Troubleshooting Internet Browsing If your modem router... can configure your computer manually with DNS addresses, as described in the online document that you entered a DNS address during the modem router...NETGEAR support site at http://www.netgear.com/support. 2. If your ISP. Resolving a 'Reload Firmware' Message When you attempt to connect to step 2. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500... you must reload the router's firmware. There also might ...
DGN3500 User Manual
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... you see this example: ping 192.168.0.1 3. You can ping the router from your computer to verify that the LAN path to complete. Troubleshooting 7-8 v1.0, November 2009 RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual 3. If the LED is set up correctly. Navigate to the... device then responds with 32 bytes of the following problems: • Wrong physical connections - In the field provided, type Ping followed by using the ping utility in your router is off, follow the instructions in the C:\Netgear directory.) 4. You should see this message: Reply from...
... you see this example: ping 192.168.0.1 3. You can ping the router from your computer to verify that the LAN path to complete. Troubleshooting 7-8 v1.0, November 2009 RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual 3. If the LED is set up correctly. Navigate to the... device then responds with 32 bytes of the following problems: • Wrong physical connections - In the field provided, type Ping followed by using the ping utility in your router is off, follow the instructions in the C:\Netgear directory.) 4. You should see this message: Reply from...
DGN3500 User Manual
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... log is not known. Troubleshooting v1.0, November 2009 7-10 Release the Wireless On/Off and WPS buttons. Problems with the date and time of day. If you must use the Wireless On/Off and WPS buttons on the Internet. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Restoring the Default Configuration and Password This section explains...
... log is not known. Troubleshooting v1.0, November 2009 7-10 Release the Wireless On/Off and WPS buttons. Problems with the date and time of day. If you must use the Wireless On/Off and WPS buttons on the Internet. RangeMax Wireless-N DSL Gigabit Modem Router DGN3500 User Manual Restoring the Default Configuration and Password This section explains...